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SGN NRT on VN – Schedule Change Exception Policy


Update 1300CT/30MAR12

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Cancellation of Flight -- SGN NRT on VN
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

SGN-NRT

If the original Schedule Change was caused by a VN schedule change the Travel Agent may rebook for:

SGN -NRT VN Cancellation of flight Schedule Change

NRT - SGN – VN Cancellation of flight Schedule Change

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

VN Protection Option:

SGN to/from NRT on VN or VN*

  • Book VN or VN* in N or T only

Travel Agents may rebook the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment or may rebook the AA segments only in the itinerary if the connection time results in more than 4 hours layover with the Other Airline flight segment:

  • On AA segments only book same inventory as originally ticketed. If original inventory is not available may book AA flight in the next lowest available inventory, same cabin, up to and including K inventory.

May book first available AA flight per above and/or the VN/VN*flight in N or T only to allow one day prior or up to 2 days after the original schedule flight time in the specific inventory. May change their continuing or return travel dates to maintain the original length of stay prior to the reaccommodation

JL Protection Option

NRT to/from SGN ON JL* or JL Prime

  • Book the JL* or JL Prime in the same inventory as the AA flight segments, as originally ticketed.
    • i.e. in accordance with oneworld booking RBDs.
  • If the same inventory not available book an alternate flight.

Travel Agents may rebook the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment or may rebook the AA segments only in the itinerary if the connection time results in more than 4 hours layover with the Other Airline flight segment:

  • On AA segments only book same inventory as originally ticketed. If original inventory is not available may book AA flight in the next lowest available inventory, same cabin, up to and including K inventory.

May book first available AA flight per above and/or JL/JL* flight in the same inventory as the AA flight segments, as originally ticketed to allow one day prior or up to 2 days after the original schedule flight time in the specific inventory. May change their continuing or return travel dates to maintain the original length of stay prior to the reaccommodation

New ticket must be annotated:

AA PROTECT VN

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - SGN NRT on VN

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

A non-refundable fare may be eligible for refund by American Airlines only due to a flight change depending upon the length and impact of the change (see grid below) and must be submitted online to American Airlines provide the refund request qualifies per the criteria below.

  • Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may request a refund for the Revenue/Published fare ticket.

REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:
The form below is unique for Schedule Change-Rule 240/80 non-refundable or partial refund requests when applicable; please disregard the "Note" indicated on the form and do not select "Request Refund". This form is applicable for U.S. and Canada based agencies only.

  • To access the form, refer to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
  • In the Email Subject category, on the drop down menu select Travel Agency – Schedule Change/Irregularity Refund Request.
  • In the Comments/Questions category, you should indicate VN SKED CHG/001TICKET NUMBER/DATE and any other pertinent information for the refund request.
  • When completed click Send Email.

Change of Departure/Arrival Time


 Change in Departure and/or Arrival Time(s)

 Refund Options
American to Refund To Voucher

American to Refund To Original Form Of Payment

 0 - 60 minute change

 No Refund Allowed

 No

 61 - 119 minute change

 Refund to Voucher only

Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee

120 minutes or more change

 Refund to Original Form of Payment

 Yes

 

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may process a refund for the BULK/OPAQUE fare ticket. Follow guideline for Waiver Code.
:


 Change in Departure and/or Arrival Time(s)

 Refund Options
BULK/OPAQUE Ticket Refund To MCO

BULK/OPAQUE Ticket Refund To Original Form Of Payment (FOP)

 0 - 60 minute change

 No Refund Allowed

 No

 61 - 119 minute change

 Yes
MCO Endorsement box:
BULKVNCNLD/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies

Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

  • ARC/BSP Waiver Code: BULKVNCNLD

120 minutes or more change

 Yes
MCO Endorsement box:
BULKVNCNLD/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies

 Yes

  • ARC/BSP Waiver Code: BULKVNCNLD

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
Waiver Code: BULKVNCANCEL
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE VN CNLD/DATE

NOTE:
Date is the original flight date.



 




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