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WILMINGTON NC (ILM) - Suspension of Service - Schedule Change


Issued: 02APR12 Update 1642CT/24APR12

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc - ILM
ENDORSEMENT BOX POLICY

ORD - ILM

LAX - ACV - Cancellation of service effective APRIL 03, 2012

  • Protection is only for customer traveling on or after APRIL 03, 2012

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

US (US Airways) Protection Option::

ORD to/from ILM

  • US flights operated by US Airways Express - PSA Airlines are included in this policy
    • Do not book US flights operated by United Airlines or any other codeshare service

     Original AA Inventory

    Book US Inventory

     Y

     Y

     B, H

     H

     K, M

     N

     L

     W

     V

     S

     W

     T

     G

     K

     S,N

     U

     Q

     E

     O

     R

     T

     E


    • PNR must be documented with the following OSI message:

      • 4OSI ORD ILM WITHDRAWAL PER AA/US PROTECT AGREEMENT

    ATL to/from ILM

    AA Protection Options:

    • Protect on AA to/from ATL using same or lowest available inventory in same cabin as ticketed

    Delta (DL) Protection Options:

    • ATL to/from ILM
      • Book DL in lowest available inventory in same cabin as ticketed starting with T
        • Do not book E inventory
      • If T is not available book next lowest inventory
        • For example, if T is not available book U, if U isn't available book L, etc.   
        • Do not book E inventory 
    • DL flights operated by ExpressJet dba Delta Connection are included in this policy  
    • All other codeshare flights are excluded
    • PNR must be documented with the following OSI message:
    • 4OSI ORD ILM WITHDRAWAL.- via ATL PER AA/DL PROTECT AGREEMENT
New ticket must be annotated:

AA PROTECT ILM

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - ILM

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Wilmington NC (ILM) discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: ITWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI IT CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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