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Aer Lingus (EI) - Cancellation of Service - Schedule Change


Travel Agency Guidelines

Issued: 28May14

Dates of Impact Reason American Airlines Protection
Agency Procedure for Aer Lingus (EI) Cancelled
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

AA/001 with an EI or BA*/EI flight

Strike Period:
25May – 5June

Last Day to Ticket:
04Jun14

Aer Lingus (EI)
Cancelled Flights

Aer Lingus (EI) has begun cancelling flights due to an announced industrial strike.

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

Customers ticketed on AA/001 with an EI or BA*/EI flight with a segment status of "UN" in the PNR.

  • Rebook to AA and/or US prime flights
  • Book correct origin and destination in lowest available inventory; same cabin.
    • If customer is schedule to arrive/depart ORK (Cork), they may be protected to/from SNN, if desired.
  • Customers ticketed to points in continental Europe (e.g., if they were ticketed on EI AMS-DUB-JFK-DFW), OK to reroute ONLY on joint business carriers
    • Joint Business Carriers:
    • BA/IB/AY
    • EXAMPLE: May be rebooked BA AMS-LHR and AA LHR-DFW
  • Add SSR SKDCHG/EI CXLD STRIKE
  • Endorsement Box: AASKEDCHG- EI STRIKE

BA/125 Tickets:
Customer ticketed on BA/125 ticket stock with an EI or BA*(EI) flight scheduled

  • Agency to contact British Airways for assistance.

EI/053 Tickets:
Customer ticketed on other ticket stock with an EI flight

  • Agency to contact Aer Lingus for assistance
New ticket must be annotated:

AASKEDCH – EI STRIKE

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Group Tickets

You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Aer Lingus (EI) Cancelled

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Aer Lingus (EI) Cancelled-Strike and the passenger does not want to travel on the "wet lease" aircraft.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: EISTRIKE

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI EI STRIKE MAY 25 – JUNE 04

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULK/EISTRIKE
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE EI STRIKE MAY25 – JUNE4

NOTE:
Date is the original flight date.


 




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