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Delhi Suspension of Service - Schedule Change


Update 959CT/13JAN12

Revised: 1130CT/18JAN12

Revised: 1100CT/20JAN12- Refund processing revision

City Reason AA Protection
Agency Procedure for Discontinuation of Svc- DEL Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

ORD-DEL

ORD - DEL - Discontinuation of service effective February 29, 2012

  • Protection is only for customer traveling on or after February 29, 2012 for ORD DEL
DEL - ORD - Discontinuation of service effective March 02, 2012
  • Protection is only for customer traveling on or after March 02, 2012 for DEL ORD

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

BA Protection Option:


U.S. to/from LHR

  • Protect on AA or AA*/BA codeshare partner using same or lowest available inventory in same cabin
  • Do not book BA prime flights
LHR to/from India
  • Protect on BA prime using the same or lowest available inventory in the same cabin

Helpful suggestions
  • BA serves the following points in India
    • LHR<->DEL 2x daily
    • LHR<->BOM 2x daily
    • LHR<->BLR 1x daily
    • LHR<->MAA 5x weekly
    • LHR<->HYD 5x weekly
EK Protection Option:
Book AA using same or lowest available inventory in same cabin to EK departure point

From EK points in the following countries book in the following inventories. If specific inventory is not available do not book EK flights

From EK cities in the U.S. to India
Original AA Inventory Book EK Inventory
First Class A
Business Class O
All coach inventories L; if not available book Q
________________________________________
From YYZ to India

Original AA Inventory Book EK Inventory
First Class A
Business Class O
All coach inventories Q; if not available book K
________________________________________
From India to JFK

Original AA Inventory Book EK Inventory
First Class A
Business Class O
All coach inventories X; if not available book T
________________________________________
From India to EK Cities in the U.S ad YYZ; Excluding JFK

Original AA Inventory Book EK Inventory
First Class A
Business Class O
All coach inventories T; if not available book L
________________________________________
Helpful Suggestions
  • U.S./CA to India
    • DFW, IAH, JFK, LAX, SEA, SFO, YYZ
  • India to U.S./CA
    • AMD, BLR, BOM CCJ, CCU, COK, DEL, HYD, MAA, TRV
  • If there are absolutely no seats available on the customers scheduled day of travel, you can book alternate travel the day prior or after
________________________________________
EY Protection Option:
Book AA using same or lowest available inventory in same cabin to EY departure point
  • If specific inventory is not available do not book EY flights
    • Do not book EY codeshare flights
  • If there are absolutely no seats available on the customers scheduled day of travel, you can book alternate travel the day prior or after
  • From EY points in the following countries book in the following inventories
________________________________________
To/From: BRU, CDG, DUB, FRA, LHR, MAN, MXP to BOM, DEL, HYD, CCJ, BLR, TRV, COK, MAA via AUH

Original AA Inventory Book EK Inventory
Business Class W; if not available book D
All coach inventories V; if not available book L; if not available book Q
________________________________________
To/From: JFK, ORD, YYZ to BOM, DEL, HYD, CCJ, BLR, TRV, COK, MAA via AUH

Original AA Inventory Book EK Inventory
Business Class W; if not available book D
All coach inventories L; if not available book Q
________________________________________
Protection Options for Award Tickets:

You must contact AAdvantage® directly for assistance:
New ticket must be annotated:

AA PROTECT DEL

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc- DEL

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Delhi discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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