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DFW-HMO (Hermosillo, MX) Suspension of Service - Schedule Change


Update 31Jan14

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc- HMO
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

DFW-HMO (Hermosillo, Mexico)

DFW-HMO-DFW - Discontinuation of service effective March 06, 2014

  • Protection is only for customer ticketed to travel on  March 06, 2014 and beyond

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

AA Protection Option:
DFW  to/from HMO
Customers traveling DFW HMO nonstop

  • Book DFW PHX on AA or AA*US in the original ticketed inventory
  • If original ticketed inventory is not available book lowest inventory in same cabin
  • Book PHX HMO on US operating/prime service (Operated by US Airways Express) in the lowest available booking inventory in cabin originally ticketed

Customers connecting in DFW from other AA or AA*US cities
Passengers who originate in other cities that offer AA or AA*US direct service may be protected to PHX.
Example: ORD DFW HMO may change to ORD PHX HMO

  • Book origin city to PHX on AA or AA*US in the original ticketed inventory - or - if original ticketed inventory is not available book lowest inventory in same cabin
  • Book PHX HMO on US operating/prime service (Operated by US Airways Express) in the lowest available booking inventory in cabin originally ticketed
New ticket must be annotated:

AA PROTECT HMO

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Group Tickets

You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - (HMO)- Hermosillo, Mexico

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for theHMO - Discontinued Service and the passenger does not want to travel on the "wet lease" aircraft.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AACODESHARE CONVERSION/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




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