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DFW-VER Suspension of Service - Schedule Change


Issued: 01Nov13

City Reason American Airlines Protection
Agency Procedure for Discontinuation of Svc - VER
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

DFW-VER

DFW – VER
 Discontinuation of service effective January 8, 2014

Protection is only for customer traveling on or after January 8, 2014

Protection Options for Revenue/Published and  Bulk/Opaque Fare Tickets:

American (AA) Protection Option:
DFW to/from VER

  • Protect on American to/from IAH using the same inventory as originally ticketed for DFW to/from VER. If the original ticketed inventory is not available, book lowest available inventory in the same ticketed cabin.

 

United Airlines (UA) Protection Option:

IAH to/from VER

  • Protect on UA operated flights IAH to/from VER using UA grid below
  • Required Inventory by Cabin
    • If unable to book the specific inventories per the grid below a fare difference applies

Original American Inventory

Book UA Inventory

F / P / J

Not applicable - refund only

Y or B

Confirm in G
If G not available, book K
If K not available, book L
If L not available, book T
If G, K, L or T not available, must select alternate flight

H, K, M or L

Confirm in G
If G not available, book K
If  K not available, book L
If G, K or L not available, must select alternate flight

W, V, G, S, N or Q

Confirm in G
If G not available, book K
If G or K not available, must select alternate flight

O or T

Confirm in G
If G not available, must select alternate flight

  • Waiver Code Required in IT BOX
    • AAVERSUSP

Note: The waiver code is the only required documentation and supersedes all other verbiage that is required on the new ticket

  • OSI message:
    • UA INVOL REROUTE AA CNLD DFWVER
New ticket must be annotated:

AA PROTECT VER

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

 

 

Group Tickets
You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 

 

 

Award Tickets:
You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - DFW-VER

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Veracruz (VER)  discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refer to BULK CODES  for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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