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JFK-YHZ Suspension of Service - Schedule Change


Issued: 1100CT/26JAN
Update 1527CT/31JAN12

City Reason AA Protection
Agency Procedure for Discontinuation of Svc- YHZ
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

JFK-YHZ

JFK – YHZ - Discontinuation of service effective APRIL 03, 2012

  • Protection is only for customer traveling on or after April 03, JFKYHZ

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

JFK to/from YHZ

AA* Codeshare

  • Protect on AA* codeshare only using the same ticketed inventory and date.

Air Canada (AC) Protect Options

  • Protect domestic segment on AA to/from EWR, LGA or JFK using same or lowest available inventory in same cabin as ticketed
  • Protect on AC Prime from EWR, LGA or JFK to/from YHZ book T inventory
    • If T inventory is not available look for alternate flight

Suggested Routings

  • YHZ-YUL-EWR, LGA
  • YHZ-YOW-LGA
  • YHZ-YYZ-LGA, EWR, JFK

WestJet (WS) Codeshare Protect Options

  • May follow Schedule Change using AA*/WS Codeshare flight in ticketed inventory.
  • Must use YYZ, ORD as connecting cities.
  • No Prime flights

Award Tickets:

  • You must contact AAdvantage® directly for assistance:
New ticket must be annotated:

AA PROTECT YHZ

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc- YHZ

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Halifax and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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