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Japan Earthquake - Travel Notice Exception Advisory


JAPAN EARTHQUAKE - Travel Notice Exception Advisory

ISSUED: 0540CT/11MAR
REVISED:
1030CT/11MAR (extended Ticket Travel Date and New Travel Date)

Due to the earthquake that has affected Japan, American Airlines offers customers the convenience to change their plans.

Reason:
Japan Earthquake
Dates of Impacted Travel: March 11 - 18, 2011 (original was March 11 - 14)
Applicable to Travel On:
American Airlines / American Eagle / AmericanConnection®
Issued On:
AA 001 ticket stock

Affected Area(s) To/From/Through:

Tokyo, Japan Haneda (HND)
Tokyo, Japan Narita (NRT)


Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or change fees
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued On/Before: March 11, 2011
  • Ticket Travel Dates: March 11-18, 2011 (original was March 11 - 14)
  • New Travel Date: March 11 - 25, 2011 (original was March 11 - 18)

Change to Origin/Destination

Changes to origin/destination are permitted however; the fare difference must be collected at the time of ticketing.

All fare rules apply with the exception of the following:

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates March 11 through March 25, 2011, rebook in same class of service (inventory) as   originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including Y class. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.
Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after March 25, 2011; change fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA reissue per JAPAN EARTHQUAKE MAR2011

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN031111N for rebooking cabin to cabin (e.g. Coach to Coach)
    • Waiver code AATN031111C for rebooking origin/destination (see Change to Origin / Destination)

  • Endorsement Box must be notated with the applicable waiver code (for example: AATN031111N)

Refunds

If a customer’s American Airlines, American Eagle, AmericanConnection® flight validated on 001 is cancelled due to a Travel Notice Exception Advisory, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Refund due to cancelled flight

  • If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment. Change Fee does not apply.
  • Non-refundable tickets will be refunded to original form of payment
  • Tickets that have a cancellation penalty fee will be refunded to the original form of payment; the cancellation penalty fee is waived.
  • Refundable tickets  will be refunded to the original form of payment

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER JAPAN EARTHQUAKE MAR2011

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN031111R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN031111R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled:

If a customer's flight is not cancelled due to this event, and no other alternate flights are acceptable, a refund is not permitted. Customers may cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

En route/Diversion

Connecting customers’ en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups
Group reservations must be changed by AA Group & Meeting Travel.



 


Updated March 11, 2011

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.