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JFK-HND Suspension of Service - Schedule Change


Issued: 24Oct13

Revised: 25Oct13 – specific inventory fare difference applies

City Reason AA Protection
Agency Procedure for Discontinuation of Svc - HND
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

JFK-HND

JFK– HND Flight 135 Discontinuation of service effective November 30, 2013

  • Protection is only for customers traveling on/after November 30, 2013   FLT 135 JFKHND

HND - JFK – Flight 134 Discontinuation of service effective December 2, 2013

  • Protection is only for customers traveling on/after December 2, 2013 FLT 134 HNDJFK

Closest alternate City:
DFW ORD LAX SFO BOS

Protection Options for Revenue/Published and  Bulk/Opaque Fare Tickets:
JL Protection Option:
JFK to/from NRT

  • Protect on AA using the same inventory as originally ticketed for flight 134/135. If the original ticketed inventory not available may book lowest available inventory in the same ticketed cabin. 
  • Protect on AA* /JL codeshare using the same inventory as originally ticketed for flt 134/135. If the original ticketed inventory is not available may book the required RBD inventory  for JL per grid below: 
  • Required Inventory by Cabin
    • If original inventory was O, Q, N, S, V, L must follow RBD grid below. If unable to book the specific inventories per the grid a fare difference applies.

    • Example
      • Originally Ticketed in O – O, Q, N, S, is not available and you book V, L, M, K, H, B, Y, a fare difference applies.
      • Originally Ticketed in V – V or L not available, if booked in M, K, H, B, Y, a fare difference applies.

F Cabin:

AA RBD

JL RBD

F

F

P/A

A

J Cabin:

AA RBD

JL RBD

J

J

R

C

D

D

I

X

Y Cabin

AA RBD

JL RBD

Y

Y

B

B

H

H

K

K

M

M

L

L
If no L, then M

V

V
If no V, then L

S

S
If not S, then V

N

N
If no N, then S

Q

Q
If no Q, then N, if no N, then S only

O

O
If no O, then Q, if no Q, then N, if no N, then S only

  • Waiver Code Required in IT BOX
    • AAHNDSUSP

Note: The waiver code is the only required documentation and supersedes all other verbiage that is required on the new ticket

  • OSI message:
  • 4OSI JL INVOL REROUTE  AA CNLD JFKHND

NRT to/from interior Asia

  • For passengers traveling beyond Tokyo to China and/or Korea protection on AA online service when available.  Book in the original RBD inventory as originally ticketed or the lowest available inventory in the same ticketed cabin.
  • For passengers traveling beyond Tokyo protection on a oneworld carrier JL or CX.  Book in the original ticketed RBD inventory as originally ticketed.  No alternate inventory allowed.
  • Non-oneworld carriers are permitted based on the interline carriers RBD booking class requirement. No alternate RBD allowed.
New ticket must be annotated:

AA PROTECT HND

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

 

 

Group Tickets
You must contact Group and Meeting Service Desk directly for assistance:

 

 

 

Award Tickets:
You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - HND

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Haneda (HND) discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refer to BULK CODES  for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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