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JFKBRU Suspension of Service - Schedule Change


Update 29AUG12

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Seasonal Svc - Brussels
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

JFK-BRU

Eastbound: JFK - BRU - Discontinuation of service effective 06NOV, 2012

  • JFKBRU AA172

 

Westbound: BRU - JFLK - Discontinuation of service effective 07NOV12

  • JFKBRU AA171

 

General Information:
Customers must be holding tickets matching their new routing when approaching the counters of either BA or IB.

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

BA Protection Option:

U.S.A to/from LHR

  • Protect on AA using the same or lowest available inventory in the same cabin as ticketed
  • Where AA space is not available or where this results in an unacceptable long connection time, may book AA*/BA or BA prime in the lowest available inventory in the same cabin as ticketed.

May not book on the following dates/routing on AA*/BA or BA prime for this protection agreement.

  • ANY BA-operated LHR->JFK flight on 21-22 December / 26-30 December 2012inclusive,
  • ANY BA-operated JFK->LHR flight on 26-27 December 2012 / 1-6 January 2013 inclusive

LHR to/from BRU

  • Book in the lowest available inventory in the ticketed cabin on AA*/BA or BA prime
  • See "USA to/from LHR" for AA connection

IB Protection Option:

U.S.A to/from MAD

  • Protect on AA using the same or lowest available inventory in the same cabin as ticketed
  • Where AA space is not available or where this results in an unacceptable long connection time, may book AA*/IB or IB prime in lowest available inventory in same cabin as ticketed
MAD to/from U.S.A.

  • Book in the lowest available inventory in the ticketed cabin on AA*/IB or IB prime
  • May not use IB*/VY (Vueing) flights to/from BRU-BCN
  • See "USA to/from MAD" for AA connection
New ticket must be annotated:

SKED CHG/ AA JFKBRU CANX

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Group Tickets:

You must contact Group and Meeting Service Desk directly for assistance:

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Seasonal Svc - Brussels

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Brussels suspension of service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




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