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JL CUSTOMER POLICY B787AIRCRAFT - Travel Notice Exception Advisory


JL Customer Policy B787 Aircraft - Travel Notice Exception Advisory

ISSUED: 16Jan13

Correction: 21JAN13 – dates/extended dates/refund policy

Revised 0930CT/21JAN13 - Extended ticketed by date to 1/31/13

Revised 31JAN13 - Extended ticket issued by, Travel impact dates and new dates of travel

Due to recent publications regarding the Boeing 787 aircraft, American Airlines, British Airways and Japan Airlines offer customers the convenience to change their travel plans should they prefer not to travel on a Boeing 787 aircraft. Customers ticket to travel on AA/BA/JL prime flights or AA*/BA, AA*/JL codeshare flights to/from/through the airports listed may change their flight plans.

Reason:

JL Customer Policy B787 Aircraft

Tickets Issued On/Before: January 31, 2013 (was January 16, 2013)
Dates of Impacted Travel: January 16 – March 31, 2013 (was February 28, 2013)
New Travel Dates: January 17 – April 30, 2013 (was January 17 - February 28, 2013)
Min/Max stay of original ticket conditions apply
Waiver Code: AATN011613N

Applicable to Travel On:

American Airlines / American Eagle / AmericanConnection®

Issued On:

AA 001 ticket stock

Affected Area(s) To/From:

  • NARITA, JAPAN (NRT)
  • HANEDA, JAPAN (HND)

AA*/JL or JL prime flight must be scheduled to be flown using a B787 aircraft.

Reissue Policy Information


American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued on/before: January 31, 2013 (was January 16, 2013)
  • Ticket Travel Dates: January 16 – March 31, 2013 (was February 28, 2013)
  • New Travel Date: January 17 – April 30, 2013 (was January 17 - February 28, 2013) - Min/Max stay of original ticket conditions apply

Change to Origin/Destination


Changes to origin/destination are not permitted for the travel notice. Any changes made to origin/destination all fare rules apply. If the new price is lower than original ticket, you must refund the difference to a MCO.

Applicable Booking Class


All fare rules apply with the exception of the following:
  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

INVENTORY CONTROL LEVEL

  • If new travel originates January 17 – April 30, 2013 , rebook in same class of service (inventory) as originally ticketed. If same class (inventory) is not available, but G class (inventory) is available, may book lowest available class (inventory) available in the same cabin. If ticket inventory or G inventory are not available a higher class of inventory will result in a new fare for inventory booked and the difference must be collected. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after April 30, 2013 . Change Fee will apply.

Required Documentation for Reissue



PNR must be documented with the following OSI message:

  • 4OSI AA RESISSUE PER JAPAN POLICY JAN2013

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
  • Endorsement Box must be notated with the applicable waiver code (for example: AATN011613N)

Refund Policy Information

Flight is cancelled:
Applicable Dates

  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket was issued on/before: January 31, 2013 (was January 16, 2013)
  • Refund is permitted for travel dates: January 16 - March 31, 2013 (was January 16 – February 28, 2013)

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to Travel Notice - JL Customer Policy B787 Aircraft and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue/Published Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

If two one way tickets were issued to complete a round trip and only 1 of the flights were cancelled; may submit the non-cancelled flight and indicate in the comment field: Ticket part of a roundtrip for the refund. Submit on the online form

Bulk/Opaque Tickets


Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception - JL Customer Policy B787 Aircraft, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.


001 Tickets
Bulk/Opaque Fares
Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares


PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER JAPAN POLICY JAN2013

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN011613R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN011613R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled a Refund is Permitted:
Applicable Dates

  • Travel has not commenced on any portion of the ticket- Wholly unused ticket
  • Ticket was issued on/before: January 31, 2013 (was January 16, 2013)
  • Refund is permitted for travel dates: January 16 - March 31, 2013 (was January 16 – February 28, 2013)

Revenue/Published Fares
If a customer's flight on American Airlines, American Eagle, AmericanConnection® validated on 001 has not been cancelled due to the Travel Notice – JL Customer Policy- B787 Aircraft Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing per grid below.
If the itinerary includes travel beyond an AA gateway and as long as the AA, AA*/JL or JL flight to/from NRT and HND operated on a Boeing 787 aircraft has not been cancelled, the wholly unused ticket(s) may be refunded through no rmal ARC/BSP processing. See guidelines below:

If the itinerary includes travel beyond an AA gateway and as long as the AA, AA*/JL or JL flight to/from NRT and HND operated on a Boeing 787 aircraft has not been cancelled, the wholly unused ticket(s) may be refunded through normal ARC/BSP processing. See guidelines below:


001 Tickets
Revenue/Published Fares
Refund - Flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • Non-refundable tickets can be refunded to an MCO; penalty fee is waived.
  • If new ticket is issued (for change of destination) and new price is lower than original ticket, you must refund the difference to a MCO.

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

Bulk/Opaque Tickets
Bulk/Opaque Fare tickets must be referred to original issuing agent.
If a customer's flight on American Airlines, American Eagle, AmericanConnection® validated on 001 has not been cancelled due to the Travel Notice - JL Customer Policy- B787 Aircraft Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.
If the itinerary includes travel beyond an AA gateway and as long as the AA flight to/from NRT and HND operated on a Boeing 787 aircraft has not been cancelled, the wholly unused ticket(s) may be refunded through normal ARC/BSP processing. See guidelines below:


001 Tickets
Bulk/Opaque Fares
Refund - flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to an MCO; penalty fee is waived.
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • For all others use Revenue Ticket rules.

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA, indicating the AA ticket number or if the BULK ticket is partially used. Refer to the link: Travel Agency – Travel Notice Exception Refund Request

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares
PNR must be documented with the following OSI message:

  • 4OSI NAME OF EVENT JAPAN POLICY JAN2013

REFUND ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN011613NR

BSP entry:
Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN011613NR

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds . Partial tickets will be processed by AA REFUNDS and will be refunded to a voucher as they are partially used or the ticket has been reissued by American Airlines.

Note: The online refund form is applicable to U.S. and Canada based agencies only.


As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance

En Route/Diversion


Connecting customers' en route to the above-listed destination or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at prefunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups


Group reservations must be changed by AA Group & Meeting Travel.



 


Updated: 31JAN13

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.