You must have JavaScript enabled to fully experience and utilize AA.com

LAX Incident - Travel Notice Exception Advisory


LAX Incident - Travel Notice Exception Advisory

Issued: 01Nov13
Revised: 1830cst/01Nov13 – extended reissue date

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because they have been impacted due to the LAX Incident.

States/Cities Affected: LAX
Tickets Issued On/Before: November 01, 2013
Dates of Impacted Travel: November 01, 2013
New Travel Dates: November 01 - 02, 2013
Tickets to be reissued on/before November 02, 2013 (was November 01, 2013)
Waiver Code: AALAX110113N
Inventory Requirements:

Book same cabin, lowest inventory

Origin/Destination/Stopover Changes (Connection Cities may always be changed) Yes - may depart/arrive SNA, PSP, SAN or ONT must be reissued by 02NOV13 (was 01NOV13)
Refund of Tickets: No
Number of Ticket Changes: 1
Applicable to Travel On: American Airlines / American Eagle / American Connection®
Issued On: AA 001 ticket stock

Affected Area(s) T/From:

  • Los Angeles, CA (LAX)

Reissue Policy Information


American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued on/before: November 2, 2013 (was November 01, 2013)
  • Dates of Impacted Ticket Travel: November 01, 2013
  • New Travel Date: November 01 - 02, 2013

Change to Origin/Destination

Changes to origin/destination are permitted and may depart/arrive SNA, PSP, SAN or ONT and the following applies:

  • Change must be made by the date noted for the Travel Notice- LAX Incident
  • Fare difference must be collected and any add collect applies at the time of ticketing
  • All fare rules apply except use customer's original advance purchase time frame and waive advance purchase
    • EXAMPLE: Customer's original fare ticketed is a 14-day advance purchase; the customer would qualify for the fare requiring 14-days or less advanced purchase using the current fare quote display based on current inventory availability.
  • Inventory must match new fare quote for change
    • EXAMPLE: Current fare quote has a VA14ERD1; V inventory must be available to book. If V inventory is not available locate another appropriate fare quote, 14-days or less that has availability.
  • Ticket Change restrictions are waived.
  • Must be reticketed on/before original ticketed date of departure

If new ticket price is lower than original ticket, you must refund the difference to a MCO

Applicable Booking Class


All fare rules apply with the exception of the following:
  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

BOOK SAME CABIN, LOWEST INVENTORY

If new travel originates November 01 – 02, 2013, rebook same inventory as originally ticketed. If original inventory is not available rebook lowest inventory available in the same ticketed cabin. Advance Purchase and Ticket Change restrictions are waived. Refer to Exceptions to Fare Rules

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after November 02, 2013. Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA REISSUE PER LAX INCIDENT NOV2013

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AALAX110113N for rebooking cabin to cabin (e.g. Coach to Coach)
    • Waiver code AALAX110113C for rebooking origin/destination (see Change to Origin / Destination
      • The waiver code is the only required verbiage in the IT BOX of the new ticket and supersedes all other information

        (Example: AALAX110113N or AALAX110113C)
    • Refer to Change Origin / Destination for guidelines
  • Endorsement Box must be notated with the applicable Travel Event Name
    • The Travel Event Name is the only required verbiage in the Endorsement box if the new ticket and supersedes all other information.

      Example: Winter Storm Alpha

Future Travel Rebooking Options that are after the Travel Event

  • Customers who reschedule their reservation for travel after November 02, 2013, and are able to reissue no later than November 02, 2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code AALAX110113E and documented ticket as noted below.
  • EXAMPLE:
    • OSI RESCHEDULED AALAX110113E
    • IT BOX: AALAX110113E
    • Endorsement Box: Indicate the Travel Event Name
      • Example. Winter Storm Alpha
  • Please note for tickets reissued after November 02, 2013, change fees will apply

Refund Policy Information

Flight is cancelled:
Applicable Dates

  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket was issued on/before: November 01, 2013
  • Refund is permitted for impacted travel date: November 01, 2013

If a customer's American Airlines, American Eagle, American Connection® flight validated on 001 has been cancelled due to LAX Incident Special Exception and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue/Published Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer t: Travel Agency – Travel Notice Exception Refund Request.

If two one way tickets were issued to complete a round trip and only 1 of the flights were cancelled; may submit the non-cancelled flight and indicate in the comment field: Ticket part of a roundtrip for the refund. Submit on the online form

Bulk/Opaque Tickets


Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, American Connection® flight validated on 001 has been cancelled due to LAX Incident, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.


001 Tickets
Bulk/Opaque Fares
Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER LAX INCIDENT NOV2013

ARC Agencies must process through their IAR:

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AALAX110113R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at Travel Notice Exception Policy - Travel Agency Guidelines. These requests processed by AA Refunds will be refunded to the original form of payment.

Note: The online refund form is applicable to U.S. and Canada based agencies only.

IATA Agencies must process as follows:

GDS:

  • Refund through your GDS directly, indicate AALAX110113R

BSP:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AALAX110113R

Note: If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents should refund through BSPLink.

Flight is not cancelled a Refund is Permitted:

Applicable Dates

  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket was issued on/before: November 2, 2013 (was November 1, 2013)
  • Refund is permitted for impacted travel dates: November 01, 2013

Revenue/Published Fares

If a customer's flight on American Airlines, American Eagle, American Connection® validated on 001 has not been cancelled due to the Travel Notice – LAX Incident Special Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing per grid below.

001 Tickets
Revenue/Published Fares
Refund - Flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • Non-refundable tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived
  • Non-refundable tickets must be submitted for an AA Voucher; penalty fee is waived.
  • If new ticket is issued (for change of destination) and new price is lower than original ticket, you must refund the difference to a MCO.

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent.

If a customer's flight on American Airlines, American Eagle, American Connection® validated on 001 has not been cancelled due to the Travel Notice – LAX Incident Special Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Bulk/Opaque Fares
Refund - Flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP) and the cancellation penalty fee is waived
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to an MCO; penalty fee is waived.
  • Non-refundable tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

ARC Agencies:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA, indicating the AA ticket number or if the BULK ticket is partially used. Refer to the link: Travel Agency - Travel Notice Exception Refund Request.

IATA Agencies:

Must submit a Refund Application (RA) through BSPLink.

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI REFUND PER LAX INCIDENT NOV2013

ARC Agencies must process through their IAR:

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AALAX110113NR

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at Travel Notice Exception Policy - Travel Agency Guidelines. Partial tickets will be processed by AA REFUNDS and will be refunded to a voucher as they are partially used or the ticket has been reissued by American Airlines.

Note: The online refund form is applicable to U.S. and Canada based agencies only.

IATA Agencies must process as follows:

GDS:

  • Refund through your GDS directly, indicate AALAX110113NR

BSP:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AALAX110113NR

Note: If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents should refund through BSPLink.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance

En Route/Diversion

Connecting customers' en route to the above-listed destination or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at prefunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups


Group reservations must be changed by AA Group & Meeting Travel.



 


Updated: 04Nov13

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.