You must have JavaScript enabled to fully experience and utilize AA.com

MESA AIRLINES (YV) - Discontinuation of Service - Schedule Change


Issued: 20Mar14

Travel Agency Guidelines

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc - Mesa Airlines
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

Between: HNL and ITO/KOA/LIH/OGG

Between: OGG and ITO/KOA/LIH

Mesa Airlines (YV) - Discontinuation of service effective April 01, 2014

Passengers holding AA/001 tickets issued for travel on YV Hawaiian flights may be rerouted within Hawaii on Hawaiian Airlines (HA) and American Airlines

Protection Options for Revenue/Published and  Bulk/Opaque Fare Tickets:
HA (Hawaiian Airlines) Protection:

  • Customer ticketed on or before March 18, 2014 for  travel on  April 01, 2014 and beyond
  • May rebook YV segment onto HA using the lowest inventory available in the same ticketed cabin
  • Rebooking in a higher cabin is not allowed
    • Must select an alternate flight

 

  • OSI Message
    • 3OSI  HA AA PROTECT
    • 3OSI HA- Customer Phone Contact
  • Phone Field:
    • Ensure the customer’s telephone contact number is updated 

 

New ticket must be annotated:

YV HI PROTECT

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Group Tickets

You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc -
 Mesa Airlines (YV)

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Mesa Airlines - Discontinued Service and the passenger does not want to travel on the "wet lease" aircraft.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: YVWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI YV CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.