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ORD ART - Suspension of Service - Schedule Change


Issued: 06Mar14

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc - ART
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

ORD - ART

(Watertown, New York)

ORD-ART-ORD - Discontinuation of service effective May 08, 2014

  • Protection is only for customer ticketed to travel on  May 08,, 2014 and beyond

Protection Options for Revenue/Published and  Bulk/Opaque Fare Tickets:
Customers traveling non-stop ORD ART  / ART ORD

  • Protect on American via a connection in PHL onto AA*US

        Example:  AA ORD PHL AA*US PHL ART

    • Book same ticketed inventory
    • If ticketed inventory is not available, book lowest inventory in the same ticketed cabin

Customers connecting in ORD from other origins

  • Protect on American from origin to  PHL onto AA*US

        Example:  AA DFW PHL  AA*US PHL ART

    • Book same ticketed inventory
    • If ticketed inventory is not available, book lowest inventory in the same ticketed cabin

300-mile radius protection to SYR
If there are no acceptable options to the customer's original ticketed destination/origin, may book AA space only to SYR/

  • The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
    • Use lowest available inventory in the same cabin as ticketed
    • If a seat in the ticketed AA cabin of service is not available, an alternate flight must be selected.
  • If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey.  This change must be made at the time of original ticket reissue.
  • OSI Message
    • OSI  AA SKEDCHG ORDARTORD
New ticket must be annotated:

AA PROTECT ART

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Group Tickets

You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - (ART)- Watertown, New York

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the ART - Discontinued Service and the passenger does not want to travel on the "wet lease" aircraft.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AACODESHARE CONVERSION/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




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