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Reduction of Seasonal Service Protect - Europe


Issued: 14Aug14
Updated: 18Aug14 – added cities PHLZRH/PHLBCN/PHLFCO
Updated: 02Sep14 – adjusted effective dates for BCN and FCO and updated protect Information

Updated: 03Nov14 – adjusted Effective and Resume Service dates for DUS and ZRH
Updated: 03Dec14 – adjusted Effective and Resume Service dates for MAN

Travel Agency Guidelines

American Airlines is offering travel protection for our customers in various markets in Europe due to the temporary discontinuation of select seasonal non-stop service. For details, see the following information.

General Protection Information

This table contains general protection information:

Market

Reason

Effective

Resume Service

Protect Information

JFK-DUB-JFK

Seasonal reduction of service

October 25, 2014 – March 28, 2015

March 29, 2015

Protect customers on an alternate flight

  • AA*/'BA via LHR (AA codeshare)
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

ORD-DUS-ORD

Seasonal reduction of service

October 25, 2014 – May 13, 2015
(was October 25, 2014 – March 28, 2015)

May 14, 2015 (was March 29, 2015)

Protect customers on an alternate flight

  • AA*/'BA via LHR (AA codeshare)
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

ORD-MAN-ORD

Seasonal reduction of service

January 6 – April 13, 2015
(was January 6 - March 28, 2015)

April 14, 2015
(was March 29, 2015)

Protect customers on an alternate flight

  • AA*/US via PHL (AA codeshare)
  • AA*/'BA via LHR (AA codeshare)
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

 

PHL – ZRH - PHL

Seasonal reduction of service

October 26, 2014 – May 6, 2015
(was October 26, 2014 – April 13, 2015)

May 7, 2015 (was April 14, 2015)

Protect customers on an alternate flight

  • AA*/'BA via LHR (AA codeshare)
  • AA*/US via MAD (AA codeshare)/connect AA*'/IB
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory

PHL – BCN - PHL

Seasonal reduction of service

November 23, 2014 – March 28, 2015
(was October 27, 2014 – April 14, 2015)

March 29, 2014 ( was April 15, 2015)

Protect customers on an alternate flight

  • AA*/'BA via LHR (AA codeshare)
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

PHL – FCO - PHL

Seasonal reduction of service

February 5, 2015 – March 4, 2015
(was November 24, 2014 – March 4, 2015)

March 5, 2015

Protect customers on an alternate flight

  • AA*/'BA via LHR (AA codeshare)
  • AA*/oneworld (AA codeshare) alternate routes
    • Maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

OSI and Endorsement Information

This table contains OSI Information and Endorsement Box Policy for Reduction of Service protection:

 

OSI Information For JFK-DUB-JFK Protect

OSI Information For ORD-DUS-ORD Protect

OSI Information For ORD-MAN-ORD Protect

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG DUB
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG DUS
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG MAN
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

OSI Information For PHL-ZRH-PHL Protect

OSI Information For PHL-BCN-PHL Protect

OSI Information For PHL-FCO-PHL Protect

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG ZRH
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG BCN
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Must add the following:

  • OSI AA REDUCTION OF SVC SKEDCHG FCO
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Endorsement Box Policy For JFK-DUB-JFK Protect

Endorsement Box Policy For ORD-DUS-ORD Protect

Endorsement Box Policy For ORD-MAN-ORD Protect

AA PROTECT DUB AA PROTECT DUS AA PROTECT MAN

Endorsement Box Policy For PHL-ZRH-PHL Protect

Endorsement Box Policy For PHL-BCN-PHL Protect

Endorsement Box Policy For PHL-FCO-PHL Protect

AA PROTECT ZRH AA PROTECT BCN AA PROTECT FCO


 




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