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Reduction of Seasonal Service Destinations


Issued: 15May14

Travel Agency Guidelines

American Airlines is offering travel protection for our customers in various markets due to the temporary discontinuation of select seasonal non-stop service. For details, see the following information.

General Protection Information

This table contains general protection information:

Market

Reason

Effective

Resume Service

Protect Information

ELH-MIA-ELH

Seasonal reduction of service

August 19 – November 5, 2014

November 6, 2014

No protect available – offer full refund.

DFW-PLS-DFW (non-stop operates on Saturday only)

Seasonal reduction of service

August 23 – November 1, 2014

November 8, 2014

Protect customers using connection service via MIA using Schedule Change guidelines.

DFW-MZT-DFW

Seasonal reduction of service

August 18 – November 5, 2014

November 6, 2014

Protect customers on an alternate flight on AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.

ORD-MBJ-ORD

Seasonal reduction of service

August 16 – November 14, 2014

November 15, 2014

Protect customers using connection service via MIA or CLT using Schedule Change guidelines.

Protecting on BB

This table contains specific information for protecting on BB, such as OSI and booking class:

Market

Reason

Effective

Resume Service

Protect Information

LRM-MIA-LRM

Seasonal reduction of service

August 19 – November 5, 2014

November 6, 2014

Protect customers as follows:

  • AA – Via MIA and/or SJU.
  • BB – SJU-LRM-SJU.

See inventories permitted for LRM-MIA-LRM Protect.

Also see protection options.

PTP-MIA-PTP

Seasonal reduction of service

August 17 – November 7, 2014

November 8, 2014

Protect customers as follows:

  • AA – Via MIA and/or SJU.
  • BB – SJU-PTP-SJU.

See inventories permitted for PTP-MIA-PTP Protect.

Also see protection options.

 

 

 

 

OSI Information

This table contains OSI information for LRM-MIA-LRM protection and for PTP-MIA-PTP protection:

OSI Information For LRM-MIA-LRM Protect

OSI Information For PTP-MIA-PTP Protect

Must add the following:

  • OSI AA/BB REDUCTION OF SVC SKEDCHG LRM
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

Must add the following:

  • OSI AA/BB REDUCTION OF SVC SKEDCHG PTP
  • OSI CUSTOMER TELEPHONE CONTACT INFORMATION

 

Protection Options

This table contains protection options. For example, if the original AA inventory is J/D/Y, then the protection option is to book BB inventory as Y. And in this case, if Y inventory is not available, then select an alternate flight. Specific protection options for various inventories are as follows:

If The Original AA Inventory Is

Then Do The Following

J/D/Y

Book BB inventory as Y.

However:

  • If Y is not available, then select an alternate flight.

I/B/H/K/M

Book BB inventory as O.

However:

  • If O is not available, then book Y.

L/W/V

Book BB inventory as B.

However:

  1. If B is not available, then book O.
  2. If O is not available, then book Y.

G/S/N

Book BB inventory as R.

However:

  • If R is not available, then book B.
  • If B is not available, then book O.
  • If O is not available, then book Y.

Q/O/T/U

Book BB inventory as G.

However:

  1. If G is not available, then book R.
  2. If R is not available, then book B.
  3. If B is not available, then book O.
  4. If O is not available, then book Y.


 


Updated May 16, 2014

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.