SJU - Caribbean - Reduction of AA Service

AA Protection - AA (001) tickets:
Agency Procedure for Reduction of
AA Svc - SJU

Revenue/Published and BULK/OPAQUE FARE

SJU-Caribbean

SJU – Caribbean – Reduction of AA service between SJU and the destinations noted below effective April 1, 2013

• Ticket must have been issued on/before October 26, 2012
• Protect end date is December 31, 2013

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

AA Protection Option:

• May protect on AA via MIA for the following cities:
• St. Thomas, VI (STT)
• St. Croix, VI (STX)
• Point-à-Pitre, Guadeloupe (PTP) on Saturdays only*
• Fort de France, Martinique (FDF) on Saturdays only*
• May book lowest available inventory in the same cabin as ticketed.
• If a seat in the ticketed AA cabin of service is not available, an alternate flight must be selected
• May not book on Hyannis operated by Cape Air
• May not book on Cape Air (9K)

Point-à-Pitre, Guadeloupe (PTP)/ Fort de France, Martinique (FDF) Protect unacceptable to passenger:

• May book an alternate flight at an applicable fare
• May book a ferry boat to SJU
• Keeping the AA flight from SJU as ticketed
• Partial Refund for the unused coupon applies. See refund information below

BB (Seaborne Airlines) Protection Options:

• The following impacted cities may be protected on BB:
• Tortola, British Virgin Islands (EIS)
• Exception: Passengers originally booked between SJU and Tortola (EIS) may be offered the option to travel between SJU and Virgin Gorda (VIJ) direct at the same ticketed fare.
• Virgin Gorda, British Virgin Islands (VIJ)
• Melville Hall, Dominica (DOM)

• Document PNR with Other Service Information (OSI)
• 4OSI INDICATE THE CUSTOMER CONTACT PHONE NUMBER
• 4OSI SJU AA/BB PROTECT AGREEMENT

Award Tickets:

You must contact AAdvantage® directly for assistance:

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

Agency Procedure for Reduction of AA Svc - SJU

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

WHOLLY UNSUED NON-REFUNDABLE TICKET(S)

• Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for SJU- Reduction of AA service for the following cities where there are no other AA flights acceptable:

• St. Thomas, VI (STT)
• St. Croix, VI (STX)
• Tortola, British Virgin Islands (EIS)
• Virgin Gorda, British Virgin Islands (VIJ)
• Melville Hall, Dominica (DOM)
• Point-à-Pitre, Guadeloupe (PTP)
• Fort de France, Martinique (FDF)

• Refundable tickets will be refunded to the original form of payment (FOP).
• Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
• Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

• Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PARTIAL USED NON-REFUNDABLE TICKETS FOR SJU REDUCTION OF SVC:

REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:

Submit the online refund form for Schedule Change-Rule 240/80 non-refundable. Please disregard the "Note" indicated on the form and do not select "Request Refund." This form is applicable for U.S. and Canada based agencies only.

• To access the form, go to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
• In the Email Subject category, on the drop down menu, select Travel Agency – Schedule Change/Irregularity Refund Request.
• In the Comments/Questions/Concerns category, you should indicate the following: SJU REDUCTION OF SVC PROTECT. Also indicate the city that is affected, such as PTP or FDF, for the refund request.
• When completed, click Send Email.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

• Refundable tickets will be refunded to the original form of payment (FOP)
• Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
• Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

• Waiver Code: BULKRULE24080

Note: Change fee does not apply

PARTIAL USED NON-REFUNDABLE TICKETS FOR SJU REDUCTION OF SVC:

BULK/OPAQUE FARE ONLINE REFUND REQUEST FORM:

Submit the online refund form for Schedule Change-Rule 240/80 non-refundable. Please disregard the "Note" indicated on the form and do not select "Request Refund." This form is applicable for U.S. and Canada based agencies only.

• To access the form, go to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
• In the Email Subject category, on the drop down menu, select Travel Agency – Schedule Change/Irregularity Refund Request.
• In the Comments/Questions/Concerns category, you should indicate the following: SJU REDUCTION OF SVC PROTECT. Also indicate the city that is affected, such as PTP or FDF, for the refund request.