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Venezuela Suspension of Service - Schedule Change

City Reason AA Protection

(Miami – Valencia, Venezuela)

Discontinuation of service between November 17 to February 07, 2011

Protection Options for Revenue/Published Fare Tickets:
Customers traveling on AA to/from VLN have been processed via AA Schedule Change to now fly to/from CCS.  
Customer inquiring on transportation to/from VLN please advise the following:

  • Bus transportation will be provided by AA to/from VLN
  • CCS to VLN at 1800
  • VLN to CCS at 0500 
  • Passenger must check in for the bus service 1-1/2hrs prior to bus departure at the departing airport
  • Bus Service: Document Pnr
    • YES -
      • OSI Field - Bus service will be utilized.
    • NO -
      • OSI Field – Customer responsible for any alternate transportation costs-no reimbursement


Type of Fare


Agency Procedure for Discontinuation of Svc- VLN

Revenue/Published Fare Tickets:
Travel agencies are never allowed to process a refund of a non-refundable ticket on a Rule 240/80 via their ARC/BSP


  • Email Subject Category Select: (Drop down menu)
    • Travel Agency Requesting Involuntary Exception
  • In Comment field Indicate:
    • Discontinuation of Service VLN

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:


If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH and PCAA7 by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply


Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.