Welcome to the American Airlines Travel Agency web pages. This page details American Airlines
Policy and Procedure with regard to Prepaid Tickets. Please use
the links below to navigate to the subject of your choice. You can use the mini-menu on the right to return
to the Homepage, or to navigate to other areas within the site.
Thank you for your continued support.
| Servicing Hours |
General Policies For Acceptance of PTA Requests |
| General Guidelines To Set Up A PTA Request (Formats) |
PTA Charges For Europe |
| Important Note:
American Airlines will set up a prepaid ticket if:
- AA is the governing carrier /or/
- AA is the first international carrier
Where possible we recommend that you issue E-tickets rather than set up PTAs. If you do this you will avoid our PTA service charges. |
| Important Note:
Effective 1 August 2005 AA will no longer process PTA requests by queue
service for Galileo and Amadeus. Please call us directly to set up your PTA.
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Servicing Hours
Our opening hourse are as follows:
- 7.00 am - 7.00pm (Monday - Friday) -GMT-
- 8.30am - 5.00pm (Saturday and Sunday) -GMT-
Please dial 0208-577-4964 to talk to one of our agents in the Prepaids Department.
Sabre users please note that you also have the option of using our queue service to set your PTA up. Our servicing hours and processing times for this service are different than if you call us directly. Please see the Sabre section for more information.
Important note:
If the first carrier on the ticket is not American Airlines, we need a minimum of 72 hours processing time. If the first flight is a codeshare flight marketed by American Airlines, but operated by another carrier, then we will also need 72 hours processing time for the PTA.
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General Policies For Acceptance of PTA Requests
- At least one segment of travel must be on AA in order for us to accept your PTA request.
- AA must have a ticketing agreements with all airlines in the itinerary. (See Option B ).
- Travel agency PTAs are not accepted for a booking made by an AA office or on AA website. Travel agency can mirror (passively book) flight segments into their CRS. Flights remain confirmed in original AA booking. - OR- Agency books flights in their own system. AA will then cancel the original booking.
- We will accept PTA requests for change fees or add collects when a passenger has made changes to a ticketed reservation. However if the passenger has an electronic ticket and you have the capability of reissuing the ticket yourself this is often a more convenient option. If you do this you will avoid our PTA charge. For further details, please see:
| CRS |
Entry |
| Amadeus |
HELP EXCHANGE |
| Galileo |
H/TKEX |
| Worldspan |
See your help reference |
| Sabre |
See your help reference |
- AA will not accept PTA requests for change fees or add collects when the original ticket has not yet been issued. That is, when you have set up a PTA for a ticket for a passenger who then decides a few days later to make changes to his itinerary (without having, as yet, collected his original ticket), we will not set up a second PTA for the fare difference/change fee.
In these cases you have two options:
- Option A:
The passenger can go to an AA ticket counter and collect his original ticket. Once the ticket has been issued we can set up a second PTA for the fare difference/change fee. Technically it is not possible to set up 2 PTA's in the same booking, therefore you should cancel all flights in the old booking as soon as the ticket has been issued and rebook the flights in a new reservation. If you are not able to perform this operation in your system, please contact American Airlines.
- Option B:
AA will authorise a refund on the original PTA minus the applicable change fee. You will need to cancel the old reservation and make a new booking. We can then price the new itinerary in the new booking and set up a new PTA for this new fare. We cannot set up the new PTA in the old booking: In these cases you will have to start afresh. You can then request a refund on the old PTA.
- We will also accept PTAs for other charges such as
excess baggage charges, unaccompanied minor fees,
oxygen fees, etc.
Exceptions to the general policy are as follows:
- If the PTA request is for an offline PTA (that is
it is being sent to another carrier for issuance
at their counter) and the itinerary contains an
airline with whom AA has no ticketing agreement,
we will still accept the PTA under the following
conditions:
- The PTA is being sent to an airline with whom
we do have an agreement
- This carrier has an agreement with the all the
other carriers in the itinerary including the
one that has no agreement with AA
- Please give a 72-hour-notice period for offline PTA's.
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General Guidelines To Set Up A PTA Request (Formats)
| Amadeus Agencies, Galileo Agencies, Worldspan Agencies |
Sabre Agencies |
Amadeus Agencies, Galileo Agencies, Worldspan Agencies
Obtain fare quote and contact our Prepaids Department
on 0208-577-4964. We will need the following information to set up the PTA:
- We must verify that we have the same fare (base fare, tax breakdown, total fare).
If there is a discrepancy
between the fare quoted in your system and ours we are
obliged to sep up the PTA using the fare in our system.
- MCO Number with check digit of audit coupon
- Total MCO amount
- Date when MCO was issued
- Filed fare including fare amounts
- PTA service charge
- Agent name/Full agency name and address
- Telephone number
- IATA number
- Issue to whom and pick up point
| return to top | return to General Guidelines To Set Up A PTA Request (Formats) |
Sabre Agencies
If you are using SABRE you can call us directly to set up your PTA request or alternatively
use our queue service.
Please dial 0208-577-4964 to get in touch with the Prepaids Desk: we will need the following information to set up the PTA:
- We must verify that we have the same fare (base fare, tax breakdown, total fare).
If there is a discrepancy
between the fare quoted in your system and ours we are
obliged to sep up the PTA using the fare in our system.
- MCO Number with check digit of audit coupon
- Total MCO amount
- Date when MCO was issued
- Filed fare including fare
- PTA service charge
- Agent name/Full agency name and address
- Telephone number
- IATA number
- Issue to whom and pick up point
Please note if you use our queue service we aim to
action your PTA request within 4 hours if we
receive it between the hours of 09.00am - 17.30 pm (Monday - Friday) -GMT-.
Outside of these hours PTA requests can take up
to 24 hours to process by queue. We
need a minimum of 72 hours to process
offline or codeshares PTA requests.
Create your PNR and price and store the fare. Please note that you must price using
the correct points of sale and ticketing.
Example:
The fare is sold in the UK but the passenger is collecting it in New York, so you must price:
WPSLON/CROSS OF LORRAINE/TNYC
Please note fares passed in TOD messages are not guaranteed
by Sabre. If in doubt about a fare please check with us directly
before sending through the details.
Please add the following information using the format '5TOD'
5TOD AT AA NYC
5TOD MCO NO 001 **** *** ** VALUE GBP1030.00
(Include the check digit from the audit coupon)
5TOD FARE INCLUDING TAX BREAKDOWN
(E.G. GBP968.00 PLUS 20.00GB 7.70UB ......)
5TOD PTA CHARGE GBP20.00
(If the charge is applicable see section 3 below)
5TOD YOUR FULL NAME AND ADDRESS
(E.G. SABRE Travel 2 Windmill Lane London)
5TOD IATA NO 91 2 1234 5 REF FRED PHONE 0208 577 4964
After completing all other elements of the PNR, end and
retrieve it and queue place on:
QP/QEE240/11
We will action the PTA and reply to you in "5H-" remarks.
If we need more information or there is a problem
we will also send you a message in "5H-" remarks. We will then queue the booking to
your Q0. If you need to reply to our question please document in "5H-" remarks and
then requeue to QP/QEE240/11. We do not
monitor bookings we have queued back to you so you must requeue.
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PTA Charges For Europe
The PTA fee will not apply for papertickets.
| Country |
PTA Charge |
| Austria |
EUR30 |
| Belgium |
EUR30 |
| Denmark |
DKK155 |
| France |
EUR30 |
| Finland |
EUR30 |
| Germany |
EUR30 |
| Greece |
EUR30 |
| Italy |
EUR30 |
| Ireland |
EUR30 |
| Luxembourg |
EUR30 |
| Netherlands |
EUR30 |
| Norway |
NOR175 |
| Portugal |
EUR30 |
| Spain |
EUR30 |
| Sweden |
SEK100 |
| Switzerland |
CHF50 |
| U.K* |
GBP20 |
* For the U.K. the charge is only applicable on itineraries
eligible for electronic ticketing and where the agent has the
capability to issue or reissue the e-ticket.
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