American Airlines Travel Agency Reference

BA Flight 762 Incident - Travel Exception Advisory
Issued: 25May13

Due to a recent event regarding British Airways Flight 762, customers ticketed to travel on American Airlines, British Airways, and AA*/BA or BA*/AA with a connection through LHR may change their flight plans.
Please see BA 762 Incident - Travel Exception Advisory for complete details.

New Boarding Pass Process
Issued: 17May13

American Airlines today launched a new system wide boarding process that saves overall boarding time by allowing customers who are traveling light to board earlier. Customers traveling with one personal carry-on item that fits under the seat in front of them will be invited to board before Group 2. Refer to New Boarding Pass Process

OKC Tornado -Travel Exception Policy
Issued: 21May13

Due to the OKC Tornado, American Airlines offers the convenience to change flight plans.
Please see OKC Tornado- Travel Exception Advisory for complete details.

New Boarding Pass Process
Issued: 17May13

American Airlines today launched a new system wide boarding process that saves overall boarding time by allowing customers who are traveling light to board earlier. Customers traveling with one personal carry-on item that fits under the seat in front of them will be invited to board before Group 2. Refer to New Boarding Pass Process

TSA PreCheck Eligibility Pre-Notification to Appear on American Airlines Boarding Passes
Update: 16May13

The TSA PreCheck logo will appear for eligible customers on the new AA boarding pass early summer. Stay tuned.

BRU Airport Staff Strike -Travel Exception Policy
Issued: 13May13

Due to the Brussels Airports Handling Staff Strike, American Airlines, British Airways and Iberia Airways offers the convenience to change flight plans.

Please see BRU Airport Staff Strike- Travel Exception for complete details.

Fight Number Changes to American, American Eagle Flights
Update: 03May13
Updated: 13May13

As a reminder, please advise your customers that their flight number may have changed due to recent adjustments to our flight numbers. The scheduled date and time of their flight will remain the same, and no action is required by the travel agent or the customer. You may refer to travel notices page for more information.

American Airlines and American Eagle plan to consolidate flight numbers. The first phase of this change will roll out on all flights operated by American Eagle and ExpressJet beginning June 12. The change will be visible on aa.com and other reservation systems on Sunday, May 5.

Travel Agents may receive multiple schedule change notices. It is not necessary to reissue tickets immediately after accepting the schedule change. Customers' tickets should match their current flight itinerary information prior to departure for check-in. This excludes Flight Number Only schedule changes. Please refer to Schedule Change-Rule 240/80-Schedule Irregularity.

AA*/AY Flights Closed For Sale
Update: 03MAY13

On Monday, May 6, 2013, beginning at 12:01 a.m., all AA*/AY flights for travel on Tuesday, July 2, 2013, and beyond, will be closed for sale due to a fare class mapping change. Please advise your customers that voluntary changes are not permitted until this has been completed. We will keep you updated when the flights have been reopened for sale.

Update regarding sequester impacts on travel
Update: 22Apr13
Update: 24Apr13

American continues to monitor the operation due to the sequestration impact and while we have not experienced a significant disruption, we are seeing delays across our network due to federal budget cuts and resulting Air Traffic Control staffing issues. Please advise your customer to check their flight status before departing for the airport and sign up for travel notifications.

Travel agents who are assisting their customers should follow the Schedule Irregularity policy and procedures .Please refer to Schedule Change-Rule 240/80-Schedule Irregularity.

Boston Public Transportation Shutdown Extended - Travel Exception Policy
Issued: 19Apr13
Update: 19Apr13 – extended impact travel dates/new travel dates

Due to the situation in Boston with the public transportation shutdown we have extended the dates and American Airlines offers the convenience to change flight plans.

Please see Boston Public Transportation Shutdown - Travel Exception Advisory for complete details.

Chicago Flooding - Travel Exception Policy
Issued: 18Apr13

Due to the flooding in Chicago, American Airlines offers the convenience to change flight plans.

Please see Chicago Flooding - Travel Exception Advisory for complete details.

Network System Outage- Exchange Exception Policy
Update: 16Apr13
Update: 17-Apr13- extended travel impact date/extended new travel date

Due to the Network System Outage, American is allowing the Travel Agency assist the customer with changes to their travel plans.

Please see Network System Outage- Exchange Exception Policy for complete details.

Network System Outage- Refund Exception Policy
Update: 16Apr13
Update: 17Apr13 - OA-AA /Refund Fare Difference Policy

Due to the Network System Outage, American is allowing the Travel Agency to process refunds for this event.

Please see Network System Outage- Refund Exception Policy for complete details.

Impacts to Airport Operations Due to Government Sequestration
Update: 16Apr13

We are aware that anticipated federal government cuts may affect your customers' travel. To locate airports affected, view Impacts to Airport Operations.

New Phishing Emails
Update: 15Apr13

A new round of fraudulent emails or phishing emails has been identified. Our customers may receive one of these emails so contact the AA Reservations with questions.

Please advise your customers to delete these emails. Let them know that American Airlines does not solicit personal information from our customers through email. An article is on the aa.com home page in the “News and Offers” area. See www.aa.com/phishing for details and examples.

Boston Marathon Incident -Travel Exception Policy
Issued: 15Apr13

Due to the Boston Marathon Incident, American Airlines offers the convenience to change flight plans.

Please see Boston Marathon Incident- Travel Exception Advisory for complete details.

Winter Storm Walda – Travel Exception Policy
Issued: 08Apr13

Due to the Winter Storm Walda, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Walda - Travel Exception Advisory for complete details.

Inflight Purchases Receipt
Update: 04APR13

Customers who make inflight purchases can view and obtain a receipt for their transactions at www.aa.com/myreceipt.

Impacts to Airport Operations Due to Government Sequestration
Issued: 19MAR13
Revised: 20MAR13 – Remove LAX
Updated: 27MAR13
Updated: 03Apr13

We are aware that anticipated federal government cuts may affect your customers' travel. We understand your concerns and are closely monitoring the situation. At this time, we're not able to determine how air travel may be affected, but we will provide customers the flexibility they need if and when there are air travel disruptions. For more information, refer to Impacts to Airport Operations.

Winter Storm Virgil – Ohio Valley –Travel Exception Policy
Issued: 24Mar13

Due to the winter weather in the Ohio Valley, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Virgil – Ohio Valley –Travel Exception Policy for complete details.

Winter Storm Virgil – Midwest - Travel Notice Exception Advisory
Issued: 22Mar13

Due to the winter weather in the Midwest, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Virgil – Midwest - Travel Notice Exception Advisory for complete details.

Winter Storm Ukko–Travel Exception Policy
Issued: 18Mar13

Due to the winter weather in the Northeast, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Ukko - Travel Exception Advisory for complete details.

AA*6140 LHRJFK / AA*6133 JFKLHR March 16 – 20 Reschedule Passengers
Updated: 15MAR13

Passengers scheduled on AA*6140 LHRJFK and AA*6133 JFKLHR operated by British Airways for March 16 – 20, 2013 have been reaccommodated on alternate AA and BA flights. American Airlines personnel have contacted affected passengers in the main cabin to reschedule on BA 175 LHRJFK and BA 112 JFKLHR.

The aircraft has been changed to a 767, with main cabin service only. Passengers confirmed on AA*6140 LHRJFK and AA*6133 LHRJFK in First or Business Class are being reaccommodated on a space available basis either in the main cabin of BA 175 LHRJFK and BA 112 JFKLHR, or rescheduled on other AA or BA flights LHRJFK and JFKLHR.

Customers may choose to reschedule their flights within 5 days of their original scheduled departure flight or accept a full refund of the unused portion(s) of their ticket.

MIA Immigration/Customs Delays
Issued: 14MAR13

Please be advised that there are delays with the immigration/customs process in Miami (MIA) due to a lack of inspectors. It is taking approximately 2 to 3 hours for customers to be processed, which could have an impact on anyone who is connecting in MIA. As a result, we are unable to escort or expedite Five Star or Concierge Key customers through the process in MIA until the delay is resolved.

Please advise your customers who will be going through customs while traveling to or through MIA.

Same Day Flight Change on aa.com
Updated: 12MAR13

Beginning 24 hours prior to departure, customers can request a same-day flight change on aa.com through the check-in window at a cost of $75.00 per person.

• Customers can confirm a seat on a different flight as long as the alternate flight:
1. Has the same origin and destination.
2. Is the same calendar day of departure.
3. Has eligible seats available.

For additional information, see Same Day Flight Change on aa.com.

Winter Storm Triton Great Plains - Travel Exception Policy
Issued: 10Mar13

Due to the winter weather in the Great Plains, American Airlines offers customers the convenience to change their flight plans.

Please see Winter Storm Triton Great Plains - Travel Exception Advisory for complete details.

Paraguay Visa Fee For Business And Leisure Travel
Updated: 08Mar13

Paraguay authorities collect an entry fee for all arriving citizens of the U.S., Canada, Australia, New Zealand, Republic of China (Taiwan), and Russia.

For additional information refer directly to: Paraguay Travel Requirements for U.S. Citizens.

Special Instructions: For arrivals to Silvio Pettirossi International Airport in Asuncion (ASU), all U.S. tourist or business visitors must pay the visa rates (USD $160 for Americans) payable in U.S. currency in cash. Credit cards are not accepted. Please see Paraguay Visa Fee for complete details.

Winter Storm Triton Rockies - Travel Exception Policy
Issued: 08Mar13

Due to the winter weather in the Rockies, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Triton Rockies- Travel Exception Advisory for complete details.

Winter Storm Saturn BOS - BDL -Travel Exception Policy
Issued: 08Mar13

Due to the winter weather in BOS and BDL, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Saturn BOS - BDL- Travel Exception Advisory for complete details.

SJU-Caribbean–Reduction of Service - Travel Exception Policy
Issued: 07Mar13
Revised: 08Mar13

Due to the reduction of service from SJU to the Caribbean, American has provided a protection agreement to allow changes to the affected cities.

Please see SJU-Caribbean- Reduction of Service -Travel Exception Advisory for complete details.

Mid-Atlantic Winter Storm -Travel Exception Policy
Issued: 05Mar13
Revised: 06Mar13 - Added Cities

Due to the weather in the Mid-Atlantic, American Airlines offers the convenience to change flight plans.

Please see Mid-Atlantic Winter Storm - Travel Exception Advisory for complete details.

Winter Storm Saturn - Travel Exception Policy
Issued: 3Mar13
Revised: 4Mar13 - added city - ORD

Due to the winter weather in the Midwest, American Airlines offers customers the convenience to change their travel flight plans.

Please see Winter Storm Saturn US - Travel Exception Advisory for complete details.

Premium Pre-Order Meal Program
Issued: 27Feb13

First or Business Class customers may pre-reserve their entrée between 30 days and 24 hours prior to their departure via the View Reservations page on aa.com when they retrieve their reservation. Please refer to Premium Select Entrée for details.

Travel Agents are only permitted to add Special Dietary Meals for their customers when booking their reservation.

Travel To or From the European Union*
Issued: 27Feb13

Please be aware of the advanced notification requirement for travel to or from the European Union regarding wheelchairs and other mobility assistive devices. Please refer to advance notification for details.

*American Airlines serves these airports in the European Union.

AA*/QF Qantas Airways Flight Incorrectly Loaded in GDS
Issued: 26Feb13

Affected market is: Nonstop AA* LAXJFK/Nonstop AA* JFKLAX.

Due to a traffic restriction for AA*/QF 7366 JFKLAX and AA*/QF 7365 LAXJFK, Qantas will return a UC status on bookings made for the AA*/QF nonstop service. AA has reaccommodated the passengers to an AA prime flight closest to the schedule time ticketed,. An OSI message INTL ONLINE CONEX/STPVR TFC ONLY will be transmitted to the Pnr which generates a message to the booking source for notification. The booking source is responsible for notifying the customer, acknowledging the schedule change, and reissuing the ticket with SKEDCHG. Customers' tickets must match current flight information prior to departure for check-in.

Winter Storm Rocky Central US -Travel Exception Policy
Issued: 25Feb13

Due to winter weather in the Rocky Central US, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA flights to/from/through the airports listed may change their flight plans.

Please see Winter Storm Rocky Central US- Travel Exception Advisory for complete details.

IB Strike Spain Policy -Travel Exception Policy
Issued: 25Feb13

Due to the announcement of an Iberia strike, customers ticketed to travel on AA* flights operated by Iberia or Iberia flights to, through or from the airports listed may change their flight plans.

Please see IB Strike Spain Policy- Travel Exception Advisory for complete details.

Winter Storm Rocky Midwest -Travel Exception Policy
Issued: 23FEB13

Revised: 24FEB13 –  Ticket Issued Date and Added Cities

Due to the winter weather in the Rockies and the Midwest, customers ticketed to travel on American Airlines flights to, through or from the airports listed may change their flight plans

Please see Winter Storm Rocky Midwest- Travel Exception Advisory for complete details.

Winter Storm Q- Travel Exception Advisory
Issued: 23FEB13

Due to the weather for Winter Storm Q, customers ticketed to travel on American Airlines flights to, through or from the airports listed may change their flight plans

Please see Winter Storm Q- Travel Exception Advisory for complete details.

Winter Storm Rocky -Travel Exception Policy
Issued: 23FEB13

Due to the winter weather in the Rockies, customers ticketed to travel on American Airlines flights to, through or from the airports listed may change their flight plans

Please see Winter Storm Rocky- Travel Exception for complete details.

Great Lake Winter Weather- Travel Exception Advisory
Issued: 20Feb13

Due to the weather in the Great Lake Region of the United States, customers ticketed to travel on American Airlines flights to, through or from the airports listed may change their flight plans.

Please see Great Lake Winter Weather- Travel Exception Advisory for complete details.

AA*/EY - ETHIHAD Airways Bookings
Updated: 20Feb13

ETHIHAD Airways (EY) will be migrating from their current reservation system, Amadeus, to Sabre. To avoid possible customer service issues, effective February 22, 2013, through February 25, 2013, AA will close all AA*/EY flights for sale. Please advise your customers that no new bookings or voluntary changes are permitted until all systems are working correctly. We will update you when the migration is complete and when all flights are open for sale so that you may assist your customers.

Central Plains-Midwest Winter Storm - Travel Exception Policy
Issued: 19Feb13
Revised: 20Feb13 - Added Cities
Revised: 17:34CT/20Feb13 – Added additional City

Due to the winter weather in the Central Plains-Midwest, customers ticketed on American Airlines flights to, through or from the airports listed may change their flight plans.

Please see Central Plains-Midwest Winter Storm - Travel Exception Advisory for complete details.

Hamburg Travel Policy -Travel Exception Policy
Issued: 14Feb13

Due to an industrial action at the Hamburg airport, customers ticketed to travel on AA* flights operated by British Airways or British Airways flights to, through or from the airports listed may change their flight plans.

Please see Hamburg Travel Policy- Travel Exception Advisory for complete details.

Winter Storm Orko - Travel Exception Policy
Issued: 08FEB13

Due to the Winter Storm Orko, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Orko - Travel Exception Advisory for complete details.

IB Staff Strike - Travel Exception Policy
Issued: 08FEB13

Due to the announcement of an Iberia strike, customers ticketed to travel on AA* flights operated by Iberia or Iberia flights to, through or from the airports listed may change their flight plans.

Please see IB Staff Strike - Travel Exception Advisory for complete details.

Northeast Storm Nemo - Travel Notice Exception Advisory
Issued: 06Feb13
Revised: 07Feb13 – Added additional Cities

Due to the Northeast winter storm, American Airlines offers customers the convenience to change their plans.

Please see Northeast Storm Nemo- Travel Exception Advisory for complete details.

JL Customer Policy B787 Aircraft - Travel Exception Policy
Issued: 16Jan13
Correction: 21JAN13 – dates/extended dates/refund policy
Revision: 31JAN13 - Extended ticket issued by date, Travel impact dates and new travel dates

Due to recent publications of Boeing 787 incidents, American Airlines, Japan Airlines and British Airways offer customers the convenience to change their plans should they prefer not to travel on a Boeing 787 aircraft.

Please see JL Customer Policy B787 Aircraft - Travel Exception Advisory for complete details.

Winter Storm Luna - Travel Exception Policy
Issued: 28Jan13

Due to Winter Storm Luna American Airlines offer customers the convenience to change their plans. Customers ticketed to travel on AA flights to, through or from the airports listed may change flights plans.

Please see Winter Storm Luna - Travel Exception Advisory for complete details.

AA*/AY Flights Re-Open For Sale
Updated: 24JAN13

Recently it became necessary to temporarily close AA*/AY flights for sale. Those technical issues have been resolved, and flights are available for sale. Thank you for your patience.

Re-entering Secure Flight Passenger Data (SFPD)
Updated: 17Dec12
Revised: 24Jan13

When making changes to a customer's itinerary that involve adding, changing, and/or confirming schedule change for Other Airline (OA) segments, you are required to resubmit the Secure Flight Passenger Data (SFPD) data. Examples are if you are changing from AA*/BA to AA*/IB, or if you are changing from a prime to a codeshare fight, and if the ticket has already been issued. According to Secure Flight Passenger Data (SFPD) FAQs, the purpose of this requirement is to ensure that SFPD data is transmitted properly to the OA system. This requirement applies to PNRs that are on a courtesy hold or ticketed. Failure to follow the proper steps can result in cancellation of the OA segments due to the lack of DOCS and DOCO data. This would be a disservice to the customer.

Dusseldorf Airport Security Staff Strike - Travel Exception Policy
Issued: 24Jan13

Due to a general airport strike, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on American Airlines flights, or AA* flights operated by British Airways, or British Airways flights, or AA* flights operated by Iberia, or Iberia flights, or AA* flights operated by Japan Airlines, or Japan Airlines flights to, through or from the airport listed may change their flight plans.

Please see Dusseldorf Airport Security Staff Strike - Travel Exception Advisory for complete details.

Argentina Entry Fees For Business And Leisure Travel
Updated: 22Jan13

Effective immediately for arrivals to Ezeiza International airport (EZE), all U.S., Australian, or Canadian passport holders on tourist or business travel must pay the reciprocity rates (USD $160 for Americans) with their credit card through the on-line system. The Reciprocity fee is valid for 10 years and can be transferred to your new passport should it expire before the 10 year Reciprocity Fee expires. The Government of Argentina has advised carriers that passengers arriving without the pre-payment receipt will be denied entry and ordered removed from the country. Please see Argentina Entry Fee for complete details.

AA/BA/IB Customer Policy-Europe Snow Impact - Travel Exception Policy
Issued: 21JAN13

Due to winter weather in Europe, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on American Airlines flights or AA* flights operated by British Airways or British Airways flights or AA* flights operated by Iberia or Iberia flights to, through or from the airports listed may change flight plans.

Please see AA/BA/IB Customer Policy-Europe Snow Impact - Travel Exception Advisory for complete details.

London Snow Storm - Travel Exception Policy
Issued: 17Jan13
Updated: 20Jan13 - Extended ticketed dates of travel
Updated: 22Jan13 - Extended ticketed dates of travel

Due to weather in London, American Airlines, AA*/BA (operated by British Airways) or British Airways flights or AA*/IB (operated by Iberia) or Iberia flights or AA*/JL (operated by Japan Airlines) or Japan Airlines flights to, through or from the airports listed may change flights

Please see London Snow Storm - Travel Exception Advisory for complete details.

Winter Storm Iago -Travel Exception Policy
Issued: 17Jan2013

Due to the path of Winter Storm Iago, American Airlines offers customers the convenience to change their plans.

Please see Winter Storm Iago - Travel Exception Advisory for complete details.

AA*/AY Flights Temporarily Closed For Sale
Updated: 10JAN13

All AA*/AY flights for travel on or after March 31, 2013, have been temporarily closed for sale. This is due to fare class mapping and technical adjustments required by Revenue Management. Please advise customers that the booking restriction will continue to remain closed for sale and that we hope to have this resolved in a few days. Thank you.

American Introduces New Travel Options- Choice Fares
UPDATED: 09JAN13 - Additional Information

American is providing new options for travel in the main cabin within the continental United States, with the introduction of the Choice Essential and Choice Plus fare options. For more details, refer to Choice Fare Options FAQ.

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Updated March 8, 2013

Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.