American Airlines Travel Agency Reference

Travel Notice Northeast Thanksgiving Storm - Travel Exception Policy
Issued: 1200ct/November 24, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Travel Notice Northeast Thanksgiving Storm - Travel Exception Policy

Flight Delays at Baltimore-Washington International (BWI)
Issued: 1200ct/November 24, 2014

Due to a power outage, security checkpoint and flight delays may be possible at Baltimore-Washington International (BWI). Travelers can check their flight status on aa.com, usairways.com or the mobile app and should allow extra time to clear security when departing BWI airport.

Great Lakes Storm Extension - Travel Exception Policy
Issued: 1600ct/November 20, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Great Lakes Storm Extension - Travel Exception Policy

Great Lakes Storm - Travel Exception Policy
Issued: 1642ct/November 18, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Great Lakes Storm - Travel Exception Policy

MIA-ASU-MIA - Reduction of Seasonal Service Protect
Issued: November 12, 2014

American Airlines and US Airways are offering travel protection for our customers in various markets due to the temporary discontinuation of select seasonal non-stop service.

Please see MIA-ASU-MIA Reduction of Seasonal Service

Winter Storm Astro - Travel Notice Exception Advisory
Issued: 1000ct/9Nov14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Astro - Travel Notice Exception Advisory

Reduction of Seasonal Service Protect - Europe
Issued: 15Aug14
Update: 18Aug14 – added cities
Update: 02Sep14 - adjusted effective dates for BCN and FCO and updated protect Information

Updated: 03Nov14 – adjusted Effective and Resume Service dates for DUS and ZRH

American Airlines is offering travel protection for our customers in various markets in Europe due to the temporary discontinuation of select seasonal non-stop service.

Please see Reduction of Seasonal Service - Europe

Fare Class Realignment - Business Class
Issued: November 3, 2014

We are approaching another milestone in our integration. Through this process, our goal is to keep you informed on our progress and milestones. On January 17, 2015, American will fully align fare codes (inventory) for all flights and markets operated by American and US Airways.

US Airways trans-border (U.S. to/from Mexico, Canada, Central America and the Caribbean) flights with First Class and Main Cabin fare codes will be aligned to match American Airlines Business Class and Main Cabin fare codes. With this alignment, the First Class Cabin on these flights will be renamed Business Class. Rest assured there are no changes to product offerings – we are simply renaming this class of travel. Starting January 17, 2015, your travelers will see the new inventory on their PNR and the new Business Class cabin name on their boarding pass for travel on February 1, 2015 and beyond.

The table below illustrates the equivalent current and new fare class alignment.

Fare Classes FirstBusiness Main Cabin
CurrentF, A, PC, D, Z, J Y, B, H, K, M, L, W, V, G, S, N, Q, E
NewF, A, P, XJ, R, D, I, C Y, B, H, K, M, L, W, V, G, S, N, Q, O, E
Redemption Classes
CurrentOI X
NewZU T

For Frequently Asked Questions refer to Fare Class Realignment - FAQ

Combining our loyalty programs in 2015
Issued: October 28, 2014

In the second quarter of 2015, we'll reach the next milestone on our path to integration by bringing the Dividend Miles program into the AAdvantage® loyalty program. With American, US Airways and our oneworld® alliance partners, your travelers have access to nearly 1,000 destinations worldwide, and the opportunities for earning and redeeming miles are endless. View a full timeline of events.

We have new details to share about our combined loyalty program, which include:

  • Earning and redeeming miles in the AAdvantage program
  • Combining miles and elite-qualifying activity when transitioning Dividend Miles accounts into the AAdvantage program
  • Qualifying for elite status
  • Elite upgrades
  • Elite benefits
  • Details about what's new for AAdvantage elite members and Dividend Miles Preferred members

Your travelers should continue flying to reach elite status in either program while enjoying reciprocal benefits and the ability to earn and redeem miles on both carriers. As we approach each upcoming milestone, we'll keep you posted on what this means for your customers. Learn more about what your traveler can expect.

Reduction of Service – AA*/BB – SJU-DOM/EIS/FDF/PTP/VQS
Issued: October 23, 2014
Updated: November 26, 2014 – updated queue

American Airlines is offering travel protection for our customers traveling between SJU and DOM/EIS/FDF/PTP/VQS due to a reduction in service with AA*/BB codeshare (operated by Seaborne).

American is reaccommodating customers booked by an agency; updating the PNR with an SSR message and placing the PNR on the agency notification queue.

Action Required: The agency is responsible for notifying the customer of the of the schedule change and reissue the tickets.

SSR Message:

SSR OTHS XX SKED CHG BB ADV PAX AND REISSUE
(XX-GDS)

Customers whose itineraries have not been protected, the Travel Agent (if the GDS allows) may desire or waitlist an alternate flight on AA* (operated by BB), in the same market, same inventory as originally ticketed or AA prime connecting through an alternate city, same inventory as originally ticketed if available or lowest inventory same cabin.

  • Sabre Agencies: queue the PNR to REV203/11
  • Other GDS: send an email to agency.relations@aa.com with the requested flights.

Customers may not be protected on BB prime or other airline flights.

Once customers have been confirmed, American will notify agencies via the notification queue to accept the schedule change and reissue the ticket.

If the reduction in service is unacceptable to the customer or no other flight is available, Travel Agents must request a refund by submitting the Schedule Change-Rule 240/80 Online Refund form for the Revenue/Published fare ticket on American Airlines Refunds site.

Reduction of AA*/AB Codeshare Service – VIE/TXL/MXP
Issued: October 20, 2014

American Airlines is offering travel protection for our customers in various markets in Europe (MXP/VIE/TXL) due to the reduction of AA*/AB Codeshare service. For details, see the following information.

Please see Reduction of AA*/AB Codeshare Service – VIE/TXL/MXP

Voluntary Changes to Non-Refundable Tickets Update
October 20, 2014

Effective today, American Airlines and US Airways are aligning PNR messaging in regards to voluntary changes to non-refundable tickets. What this means is we are now enforcing the tariff rule which requires the ticket to be reissued after rebooking the customer's itinerary when a voluntary change is processed.

The following SSR message will be updated in your customer's record locator to inform reissuance is required to avoid debit memo issuance:

SSR ADTK XX KK# REISSUE TKT BY 2359/ DATE OR SUBJ TO ADM
(XX = GDS Code / # = number of passengers)

Previously, American provided an OSI message to remind you the ticket required reissuance or the record locator was subject to cancelation.

When there are involuntary changes made due to unacceptable schedule changes, your customers record locator will be updated with the following SSR message:

SSR ADTK XX KK#. REISSUE TKT DUE TO FLT CHANGE
SSR ADTK XX KK#. VOL CHGS REQUIRE REISSUED BY 2359/DATE OR ADM
(XX = GDS Code / # = number of passengers)

Please reissue the ticket based on our agency schedule change guidelines referenced on the www.aa.com/agency under Schedule Change-Rule 240/80-Schedule Irregularity.

Once updated, this SSR message will result in the reservation being placed on your notification queue as a reminder to reissue the ticket. We appreciate you monitoring your notification queues daily so we can ensure our mutual customers experience a seamless check-in.

If the customer cancels his journey and is not traveling you may hold his ticket and travel must commence 1 year from the original issuance date.

Hurricane Ana -Travel Exception Policy
Issued: 1000ct/October 15, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Hurricane Ana - Travel Exception Policy

Hurricane Gonzalo BDA -Travel Exception Policy
Issued: 1400ct/October 14 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Hurricane Gonzalo BDA - Travel Exception Policy

Tropical Storm Gonzalo -Travel Exception Policy
Issued: 1530ct/October 12, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tropical Storm Gonzalo - Travel Exception Policy

Tropical Storm Fay -Travel Exception Policy
Issued: 1700ct/October 10, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tropical Storm Fay- Travel Exception Policy

Typhoon Vongfong - Travel Exception Policy
Issued: 1100ct/October 10, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Vongfong - Travel Exception Policy

Through Checked Baggage Separate Ticket
Updated: October 10, 2014

Recently, we updated you on our policy change for “through-check” baggage and based on your feedback we are pleased to announce for travel commencing prior to February 1, 2015,  our airport staff will continue to “through-check” customer bags if an OA interline agreement exists.

Please advise your customers they should check-in directly with an airport representative and provide documentation they are ticketed on separate tickets and would like to check their baggage to their final destination. 

In summary, for tickets issued on/after October 15, 2104 for travel on/after February 1, 2015, American will only ‘through-check’ bags” when the separate ticket is for travel on the following carriers:

  • American Airlines and American Eagle
  • US Airways and US Express
  • oneworld® partner airline and affiliates

Please note codeshare flights must meet the above requirements when ticketed separately and requires the customer to reclaim and re-check their bag prior to OA flight check-in. Moreover, airport check-in representatives will collect baggage fees based on each airline's established policies.

Our “through-checked” baggage policy revision will align our baggage check-in procedures with US Airways and consistent with other airline policies.

Voluntary Changes to Non-Refundable Tickets
October 6, 2014

American Airlines and US Airways are fully aligning policies in regards to voluntary changes to non-refundable tickets. When rebooking a customer's itinerary, you will be required to reissue the ticket at the time of exchange. If your customer's ticket is not reissued when the voluntary change is processed, we will update the reservation with the following SSR message:

SSR ADTK XX KK# POSSIBLE ADM IF TKT NOT REISSUED BEFORE (DATE)
(XX = GDS Code / # = number of passengers)

Once updated, this SSR message will result in the reservation being placed on your notification queue as a reminder to reissue the ticket. We appreciate you monitoring your notification queues daily so we can ensure our mutual customers experience a seamless check-in.

Typoon Phanfone - Travel Exception Policy
Issued: 2330ct/October 4, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Phanfone- Travel Exception Policy

Chicago Air Traffic Control- Travel Exception Policy
Issued: 2100ct/September 26, 2014
Revised: 930ct/September 28, 2014 – Extended Dates
Revised: 1500ct/September 29, 2014-Extended Ticket Issued/Impacted/New Travel Dates
Revised: 1550ct/October 2, 2014-Extended Ticket Issued/Impacted/New Travel Dates

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Chicago Air Traffic Control- Travel Exception Policy for complete details.

Through Checked Baggage Separate Ticket
September 23, 2014
Revised: September 29, 2014-  extended date

Effective October 15, 2014 (was October 1, 2014), American will no longer 'through-check' bags to the customer's final destination when presenting separate tickets at airport check-in. American will continue to 'through-check' bags when the separate ticket is for travel on:
  • American Airlines and American Eagle
  • US Airways and US Express
  • oneworld partner airline
For all other carriers, please advise your customers to claim their baggage and recheck with the airline separately ticketed. This policy change will align our baggage check-in procedures with US Airways and also consistent with other airlines in the industry.

Chicago Air Traffic Control- Travel Exception Policy
Issued: 2100ct/September 26, 2014
Revised: 930ct/September 28, 2014 – Extended Dates
Revised: 1500ct/September 29, 2014-Extended  Ticket Issued/Impacted/New Travel Dates

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Chicago Air Traffic Control- Travel Exception Policy for complete details.

Argentina Point of Sale Restrictions
September 26, 2014

American Airlines has implemented sales restrictions for Argentina point-of-sale on our flights to/from Buenos Aires (EZE), Argentina.  These sales restrictions do not apply to point-of-sale outside of Argentina.

Reservations can still be made or ticketed for travel on American and American codeshare (AA*/OA) flights for departures prior to:

  • 84 days for flights departing EZE
  • 90 days for flights arriving into EZE

Reservations cannot be made or ticketed for travel on American or American codeshare flights (AA*/OA) for departures more than:

  • 84 days for flights departing EZE
  • 90 days for flights arriving into EZE

American will not accept bookings on other airlines with Argentina point-of-sale.

Cabo San Lucas Update
September 23, 2014

American and US Airways have cancelled our flights to/from San Jose Cabo (SJD) through October 17, 2014.

Operations to/from SJD for October 18, 2014 and beyond are still scheduled as intended, although we are working closely with the hotel industry and airport authorities for their guidance on when services are fully available.

Please refer to our Schedule Irregularity procedures for travel through October 17, 2014 and our Cabos San Lucas Recovery Exception policy  for travel October 18, 2014  through December 15, 2014

Cabo San Lucas Recovery - Travel Exception Policy
Issued: 1400ct/September 19, 2014

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Cabo San Lucas - Travel Exception Policy for complete details.

Travel Notice - Hurricane Odile
Issued: 2055ct/September 18, 2014

American Airlines and US Airways are operating flights, Friday, Sept. 19, from Los Cabos International Airport (SJD) to help bring our customers home who are still in Cabo as a result of Hurricane Odile. American is also flying in and donating humanitarian supplies.

American's schedule is as follows (all times local):

FlightDepart SJDArrive DFW
92089:00 a.m.12:40 p.m.
920911:00 a.m.2:40 p.m.
92101:00 p.m.4:40 p.m.
92113:00 p.m.6:40 p.m.
92125:00 p.m.8:40 p.m.

US Airways schedule is as follows (all times local):

FlightDepart SJDArrive PHX
901012:40 p.m.1:40 p.m.
90112:08 p.m.3:07 p.m.

At this time, only U.S. citizens will be allowed on the flights back to the United States. The U.S. Consulate will be at SJD airport to verify documents and confirm U.S. citizenship. Local authorities will direct non-U.S. citizens to either military or local air carriers. It is up to local authorities to determine who will be allowed on the flights. As a result, no reservations can be made on any of the above flights.

Due to the weather from Tropical Storm Polo, it is unlikely that we will be able to operate any rescue missions on Saturday and the airport will likely be closed. Therefore, we hope that the remaining passengers will be accommodated on these 7 flights above, plus those of other carriers that are participating in the relief effort

Please check aa.com, Facebook and Twitter @AmericanAir for the latest information. To view American and US Airways Travel Policy for travel to/from/through Los Cabos, visit: https://www.aa.com/i18n/travelInformation/travelAlerts.jsp

Hurricane Odile - Travel Exception Policy
Issued: September 14, 2014
Updated: 1530ct/September 15, 2014 - change dates/level of Inv/Chg to Destination
Updated: 1200ct/September 17, 2014 – date changes

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Hurricane Odile - Travel Exception Policy for complete details.

Ticketing Time Limit Notification Reminder
Issued: September 16, 2014

American Airlines automated notification system reviews and identifies all unticketed PNR's created in a GDS and establishes a ticketing time limit per the fare rules. Once this information is documented in the record, it's important valid ticket numbers are returned so the customer's itinerary will not be canceled by American's robotic application.

The following SSR message is updated by American in the agency record and placed on queue as a reminder more information is required:

SSR ADTK XX KK## PLS ISSUE TKT NUMBER BY 2359cst/(date)
(Where XX = the GDS Code / ## = number in party)



If the agency record is not ticketed prior to the time/date specified by American, the reservation will be canceled and the following update will be added in the SSR field:

SSR ADTK XX KK## CANCELED FOR LACK OF TICKET


In order to ensure a seamless booking and ticketing experience for our mutual customers, please monitor your notification queues daily. We appreciate your attention to this important reminder.

Fare Class Alignment – Main Cabin
Issued: September 11, 2014

American Airlines and US Airways have reached a milestone in our integration efforts to align our fare class codes (inventory) with the transition of US main cabin fare classes over to their AA equivalents.

The implementation of the main cabin Fare Class Alignment is effective September 13, 2014 and applies to all US marketed fares (US or US*) for flights operated September 17, 2014 and beyond. 

Tickets issued with the below criteria will require no action or reissue by the agency.

  • All US marketed fares (US or US*) ticketed before September 13, 2014 will use the current US Airways fare class structure.
  • All US marketed fares (US or US*) ticketed after September 13, 2014 will use the current US Airways fare class structure for flights operated before September 17, 2014 and the new fare class structure (identical to AA's) for flights operated on or after September 17, 2014.

The matrix below should help illustrate the cutover dates.

Travel date Ticketed Date
On or before 9/12/2014 On or after 9/13/2014
On or before 9/16/2014 Current Fare Class Structure Current Fare Class Structure
On or after 9/17/2014 Current Fare Class Structure New Fare Class Structure
(Aligned with current AA)

Additionally, the main cabin US Fare Class Alignment is transitioning from 15 fare classes to 12, T, U and R classes will no longer be part of the main cabin fare structure. The table below illustrates the equivalent before and after fare class alignment.

US Main Cabin Fare Classes
BeforeYBMHQNVLSKUER
AfterYBHKMLWVGSNQE

Argentina Strike - Travel Exception Policy
Issued: 1500ct/26Aug14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Argentina Strike - Travel Exception Policy

Tel Aviv Israel -Travel Exception Policy
Issued: 22Aug14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tel Aviv Israel - Travel Exception Policy

Typhoon Halong II - Travel Notice Exception Advisory
Issued: 700ct/07Aug14
Revised: 0800ct/08Aug14-Added Cities/Extended Dates

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Halong II - Travel Notice Exception Advisory for complete details.

Typhoon Halong - Travel Notice Exception Advisory
Issued: 1300ct/06Aug14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Halong - Travel Notice Exception Advisory for complete details.

Hawaiian Travel Notice - Travel Exception Policy
Issued: 1400ct/05Aug14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Hawaiian Travel Notice - Travel Exception Policy for complete details.

Venezuela (CCS-MAR) – Reduction of Service-Schedule Change Policy
Issued: 17Jun14
Updated: 21Jul14- 2nd Reduction Schedule August 1 – September 2, 2014
Updated: 4Aug14 – New Schedule CCS September 3- September 30, 2014/ MAR September 3, 2014 - Infinity

American Airlines has proudly served Venezuela for almost 27 years and currently operates 10 weekly flights to the country. However, recent events have resulted in American's necessity to reduce our scheduled operations between the U.S. and VE effective July 2 through July 31, 2014. Continuing events resulted in another reduction effective August 1 – September 2, 2014

These continuing events have resulted in Americans necessity to reduce our schedule operations between the U.S. and VE effective for CCS Sept 3 – Sept 30, 2014 and MAR Sept 3 - Infinity.

Please see Venezuela (CCS-MAR) - Reduction of Service-Schedule Change Policy for complete details.

Tropical Strom Bertha -Travel Exception Policy
Issued: 930ct/01Aug14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tropical Storm Bertha- Travel Exception Policy for complete details.

Typhoon 12 -Travel Exception Policy
Issued: 1330 ct/30Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon 12- Travel Exception Policy for complete details.

Tel Aviv Civil Unrest - Travel Exception Policy
Issued: 09Jul14
Updated: 10Jul14
Updated: 21Jul14
Updated: 30Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tel Aviv Civil Unrest - Travel Exception Policy for complete details.

Tripoli - Libya - Travel Exception Policy
Issued: 1000ct/28Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tripoli - Libya - Travel Exception Policy for complete details.

AA*/AB Wet lease
Issued: 17Jul14

American Airlines is rebooking customers ticketed to travel on AA*/AB flights to the AB prime flights listed below (see grid). AB is using a wet lease agreement to operate the flights. Per the Department of Transportation, American does not have regulatory approval to offer a codeshare flight when it's under a wet lease agreement. A wet lease agreement denotes that a separate airline or aircraft owner will provide a crew, maintenance, and other services needed.

American Reservations will process and reissued tickets for all affected bookings as follows:

  • The AA*/AB flight will be cancelled and rebook the customer(s) onto the AB prime flights
  • Contact affected customers via phone or e-mail communication to inform them of the flight change and operating carrier change
  • OSI Field will be updated:
    • AB WETLEASE HAVD CHANGE IN OPERATING CARRIER
  • If no passenger contact exists in the PNR American will forward a message to the booking source notification queue. The PNR will be updated in the OSI Field:
  • OSI – AGCY TO ADVISE PAX OF CHG IN OP CARRIER – AA TO RETKT
  • Agency is responsible to advise the passenger of this flight change and operating carrier change.
  • American will reissue the travel agency issued ticket for the affect flight segments only as an INVOL.
  • Endorsement Box will reflect AB WETLEASE
  • Tickets will be reissued three days prior to departure.
  • OSI Field will be updated for identification:
    • OSI AB WETLEASE

*Note – AA is working with AB to ensure the itinerary is booked in the proper inventory. Please do not cancel of revise the itinerary.

Operating Airline Disclosure Information

FlightRoutingOperating Carrier
AB 6802DUS-DRSAVANTI AIR
AB 6803DRS-DUSAVANTI AIR
AB 6772DUS-NUEAVANTI AIR
AB 8216DUS-CPHWDL AIRLINE
AB 6025DUS-MUCWDL AIRLINE
AB 6744DUS-HAMAVANTI AIR
AB 6745HAM-DUSAVANTI AIR
AB 8406DUS-MXPWDL AIRLINE

Refund:
If a passenger does not accept the change in operating carrier and requests a refund: Travel Agency may process the non-refundable ticket refund to the original form of payment (FOP) through normal ARC/BSP processing.

  • Waiver Code: AB WETLEASE

PHX-YYC and PHX-YEG – Codeshare - Change in Operating Carrier -Schedule Change Policy
Issued: 16Jul14
Revised: 17Jul14

American Airlines is offering travel protection for customers traveling PHX-YYC-PHX and PHX-YEG-PHX due to a change in operating carrier effective October 26, 2014 (was August 3, 2014) and beyond.

Please see PHX-YYC and PHX-YEG – Codeshare - Change in Operating Carrier -Schedule Change Policy for complete details.

LAX-YVR and LAX-YEG – Codeshare - Change in Operating Carrier -Schedule Change Policy
Issued: 15Jul14

American Airlines is offering travel protection for customers traveling LAX-YVR-LAX and LAX-YEG-LAX due to a change in operating carrier effective October 02, 2014 and beyond.

Please see LAX-YYC and LAX-YEG – Codeshare - Change in Operating Carrier -Schedule Change Policy for complete details.

Typhoon Neoguri – Tokyo -Travel Exception Policy
Issued: 10Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Neoguri – Tokyo - Travel Exception Policy for complete details.

Jeddah Travel for Hajj -Travel Exception Policy
Issued: 09Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Jeddah Travel for Hajj - Travel Exception Policy for complete details..

Enhanced Security at Overseas Airports
Issued: 09Jul14

The TSA has implemented enhanced security measures at select overseas airports with direct flights to the U.S.

Travelers who plan to carry on electronic devices, including cell phones, may be required to turn them on during security screening. Devices that do not power on may not be permitted onboard the aircraft. Travelers should be sure to charge their devices and allow additional time for security screening.

For more information, visit the TSA website.

Typhoon Neoguri – Japan -Travel Exception Policy
Issued: 09Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Typhoon Neoguri – Japan - Travel Exception Policy for complete details.

Super Typhoon Neoguri - Travel Exception Policy
Issued: 07July14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Super Typhoon Neoguri - Travel Exception Policy for complete details.

Hurricane Arthur – Canada - Travel Exception Policy
Issued: 04Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Hurricane Arthur – Canada – Travel Exception Policy for complete details.

AA*/AY JFK-HEL-JFK Flights July 3-16, 2014
Issued: 03Jul14

American Airlines is rebooking customers ticketed to travel on AA*/AY flights 6025 and 6026 between JFK-HEL-JFK onto the AY operating flight numbers 5 and 6 for travel dates July 3-16, 2014. AY is using a wet lease agreement to operate the flights between JFK and HEL from July 3-16, 2014. Per the Department of Transportation, American does not have regulatory approval to offer a codeshare flight when it's under a wet lease agreement. A wet lease agreement denotes that a separate airline or aircraft owner will provide a crew, maintenance, and other services needed.

The American Reservations support desk will rebook customers onto the AY operating flight numbers and will also contact affected customers via phone or e-mail communication to inform them of the flight change. Additionally, travel agency bookings will be processed and reissued by American up to three days prior to departure. Record locators impacted by this flight change will include the following OSI message for identification:

OSI AY JFK WETLEASE

If you find the customer's reservation contains waitlisted segments on the AY operating flight number, please do not cancel the waitlisted segments, as this is part of the protection process. No action is required by the travel agency.

Tropical Storm Arthur - Travel Exception Policy
Issued: 02Jul14
Updated: 03Jul14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Tropical Storm Arthur - Travel Exception Policy for complete details.

US*/AA Cascaded Availability
Issued: 27Jun14

Sunday evening, June 29, 2014, US Airways will potentially adjust their systems resulting in minor availability discrepancies on US*/AA flights (US Airways codeshare flights operated by American Airlines)

Please ensure you double check that your segment is "HK" prior to ending your record and issuing the ticket. There should be no impact to flights booked as AA and US Prime.

France Travel Advisory
Issued: 23Jun14
Updated: 24Jun14 / 1700CT – The industrial dispute has been cancelled

French Civil Aviation Disruption
An industrial dispute by the French Civil Aviation Authority may impact travel on to/from/through France between Tuesday Jun 24 through Sunday Jun 29. We encourage you to check your flight status prior to leaving for the airport.

Metal Swap - Operating Carrier Change – Informational Notification
Issued: 12Jun14

This informational notification is to provide the Travel Agency with identifying  and working a Metal Swap – Operating Carrier change for the customer. 

Metal Swap:  is the term American & US Airways use when flights operated with one carrier’s metal are replaced with those operated by the other carrier.

  1. AA Prime to AA* codeshare operated by US
  2. AA*codeshare operated by US to AA Prime
  3. US Prime to US* codeshare operated by AA
  4. US*codeshare operated by AA to US Prime

When schedule changes for the affected flights are published, here is how the PNRs you’ve booked will be updated:

  1. The originally-booked AA or AA* flight will change to UN status and a replacement segment added to the itinerary as KK
  2. The originally-booked US or US* flight will change to UN status and a replacement segment added to the itinerary as KK
  3. The OSI Field in the PNR will be updated as follows::
    OSI YY METAL SWAP
    OSI YY OPERATING CARRIER CHANGE - PLEASE REISSUE TICKET
  4. It is very important that you change the KK to HK  as soon as possible as this will allow future schedule change information to transmit correctly
  5. Pre-reserved seats, preferred and paid seats, along with special service requests for the customer, will need to be re- assigned by the agency for the “change of operating carrier” on the new flight. Seats are based upon availability.
  6. If the ticket has not been reissued at least 30 days prior to departure, a second message will be updated in the PNR as follows:

SSR ADTK XX KK# METAL SWAP - PLEASE REISSUE TICKET
(XX = GDS Code / # = number of passengers)

If you have established a process for all of your PNRs to fall onto a designated queue when a schedule change takes place, these PNRs will be on that notification queue.

Once you identify the impacted flight(s), simply remove/cancel the UN segment(s), change the KK segments to HK, this is to ensure any other schedule change information is received properly. Reissue the ticket for the new itinerary.

Ticket reissue is required so that the e-ticket coupons can be sent to the new Operating Carrier and match the new flight segment. 

Once the reissue of the ticket has been processed, please notify your customer of these metal swap changes to avoid any check-in issues as American and US Airways may operate from different airport terminals.

If the  schedule change results in a change from a non-stop to a connection please refer to our guidelines located on:
Schedule Change-Rule 240/80-Schedule Irregularity

On-Time Departure
Updated: 11Jun14
Issued: 02Jun14

On-time punctuality is a very important customer expectation. In order to provide a more consistent experience across the American Airlines network, we have set a goal to close the jetbridge door at 10 minutes prior to scheduled flight departure. This is to allow our customers time to board, stow their carry-on items, and to be comfortably seated and ready for an on-time flight departure. Please note that our recommended airport check-in and baggage acceptance times have not changed, and other boarding procedures also remain the same.

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Updated August 27, 2014

Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.