American Airlines Travel Agency Reference

Multiple Tickets – Same Passenger/Same Itinerary
Updated: 16Apr14

When issuing a AA/001 ticket, if the travel agent experiences a delay in a ticket number being generated, please do not enter multiple times as this will generate more than one ticket for the passenger. One of the tickets will be a “ghost” ticket and will not be indicated as a reported sale. Please verify the Passenger Name Record to confirm that multiple ticket numbers did not generate for the passenger. If more than one ticket number was issued in error, the agency is responsible to properly VOID the first VCR (ghost ticket), so that only the last ticket entered is the usable ticket. Effective May 1, 2014, a debit memo will be issued for agency multiple tickets that have not been properly voided due to this issue.    

Schedule Change Notification Reminder - Flight Number and Operating Carrier Change
Updated: 11Apr14

American, US Airways Flight Number and Operating Carrier change:  Metal Swap

American and US Airways launches their first phase of  flight number and "operating carrier"  changes between our two airlines to align our aircrafts to better service our market needs.

Agencies will be notified this weekend as we implement these schedules through their notification queue a 2 step process for this schedule change.

  • 1st notification - where the original booked flight will have a "UN" segment.
  • 2nd notification - where the new flight and operating carrier will have a "KK" segment.

The schedule change of the Discontinued Service is effective July 1, 2014 with the New Service effective July 2, 2014 and beyond.

  • *Important - flights to/from MIA  the travel date range is July 2, 2014 – August 18, 2014. Travel August 19, 2014 and beyond will be included in a schedule change at later time due to MIA re-banking of flights.  through August 18, 2014.

Refer to Metal Swap July 2014 MIA Impact and Metal Swap July 2014 All Other Destinations

Travel agents must work their bookings and reissue the tickets due to the flight number and the operating carrier change.  Reissuing is required so the ticket numbers (TKNE) will be sent to the correct PNR.

  • Example:  Flt 1903 (operated by US Airways) will change to Flt 148 (Operated by American Airlines) MIA CLT same time schedule.

It is the responsibility of the booking source to monitor their notification queue daily for schedule changes and follow your normal schedule change process to reissue ALL the tickets for the new flight/operating carrier to ensure the customer is advised of these changes so they arrive at the appropriate carrier terminal.

Please review the schedule change procedures  Schedule Change – Rule 240/80 –Schedule Irregularity for reissue or possible refund request procedures.

You may visit  aa.com/arriving or usairways.com/arriving.

American Eagle Name Change
Issued: 1500CT/07Apr14

American Eagle Airlines name has changed and will reflect the new name of Envoy Air beginning April 15, 2014 and beyond. All City Pair Availabilities (CPA) that involve American Eagle Airlines, where the banner indicated "OPERATED BY AMERICAN EAGLE AIRLINES " will now reflect the new banner "OPERATED BY ENVOY AIR AS AMERICAN EAGLE*. The regional flying brand of American Airlines remains as American Eagle.

Upper Midwest April Winter Storm - Travel Notice Exception Policy
Issued: 11:00ct/03Apr14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Upper Midwest April Winter Storm - Travel Notice Exception Policy for complete details.

German Strike -Travel Exception Policy
Issued: 1130ct/26Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see German Strike - Travel Exception Policy for complete details.

March 2014 Winter Storm -Travel Exception Policy
1500ct/24Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see March 2014 Winter Storm- Travel Exception Policy for complete details.

MIA CLT- Suspension of Service-Schedule Change Policy
Issued: 21Mar14
Updated: 24Mar14

American Airlines is offering travel protection for customers traveling MIA-CLT-MIA due to the discontinuation of the non-stop service on June 01, 2014 and beyond.

Please see MIA CLT- Suspension of Service-Schedule Change Policy for complete details.

ORD CLT – Suspension of Service-Schedule Change Policy
Issued: 21Mar14
Updated: 24Mar14

American Airlines is offering travel protection for customers traveling ORD-CLT-ORD due to the discontinuation of the non-stop service on June 01, 2014 and beyond.

Please see ORD CLT - Suspension of Service-Schedule Change Policy for complete details.

Mesa Airlines (YV) – Suspension of Service-Schedule Change Policy
Issued: 21Mar14

American Airlines is offering travel protection for customers traveling between HNL and ITO/KOA/LIH OR between OGG and ITO/KOA/LIH due to the discontinuation of Mesa Airlines for travel on April 01, 2014 and beyond.

Please see Mesa Airlines (YV)- Suspension of Service-Schedule Change Policy for complete details.

Mid Atlantic Winter Storm -Travel Exception Policy
Issued: 9:30ct/16Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Mid Atlantic Winter Storm - Travel Exception Policy for complete details.

Winter Storm Vulcan - Travel Notice Exception Advisory
Issued: 1430ct/11Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Vulcan - Travel Notice Exception Advisory for complete details.

Main Cabin Extra (MCE) Seat Access Change
Updated: 11Mar14

Effective March 18, 2014, Frequent Flyer AAdvantage Gold, Dividend Mile Silver Preferred, oneworld Ruby and Alaska MVP status members and their companions will be able to access Main Cabin Extra seats through one of two options:

  • Receive a 50% discount when reserving a Main Cabin Extra seat in advance
  • Enjoy complimentary access to Main Cabin Extra within 24hrs of departure (if seats are available)

Any changes made to existing Main Cabin Extra seats already assigned prior to March 18, will fall under the new policy. Preferred seats will continue to be free of charge.

For more details see Main Cabin Extra.

High Priority - Travel Agency Bookings Containing US*/AA Codeshare booked in Sabre GDS
Issued: 11Feb14 Update: 1930ct/10Mar14

It is still being reported there are a few US*/AA (American Airlines operated) codeshare bookings created by Travel Agencies using Sabre (1S) where the "Limited Changes PNR" or "Operational PNR" is not being created in the American Airlines reservations system. While American and US Airways are working to correct the problem:

  • If you have a PNR with a US*/AA codeshare segment and are unable to assign seats, meals, special services you will need to contact AA Reservations 1-800-433-7300 to have them create a Limited Change/Operational PNR so you will be able to update your reservation with these requests.
  • If you have a PNR with US*/AA codeshare flights and the PNR has been updated with an American prime duplicate flight segment, please do not cancel the AA Prime flight segment as this assures the customer has confirmed space on American. This is a system generated segment which is only sent because the limited changes PNR has not been created. There will be no debit memos issued for holding duplicate space and SAGE will not cancel the duplicate segments.
  • To ensure your customer will not experience any issues at the Airline Ticket Counter or Self –Service Machine (SSM) when checking in, it is imperative that your customer has in their possession the Itin/Receipt and most current valid ticket number for the itinerary they are traveling on.

Again, this issue only impacts Travel Agency US*/AA bookings created in Sabre, no other GDS applications are affected by this system transmission error. If you have any questions, please contact us at Agency.Relations@aa.com.

ORD ART – Suspension of Service-Schedule Change Policy
Issued: 06Mar14

American Airlines is offering travel protection for customers traveling ORD – ART - ORD due to the discontinuation of the non-stop service on April 01, 2014 and beyond.

Please see ORD ART- Suspension of Service-Schedule Change Policy for complete details.

Mid Atlantic Ice Storm- Travel Exception Policy
Issued: 06Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Mid Atlantic Ice Storm- Travel Exception Policy for complete details.

LAX-SBA – Suspension of Service-Schedule Change Policy
Issued: 04Mar14

American Airlines is offering travel protection for customers traveling LAX – SBA - LAX due to the discontinuation of the non-stop service on April 01, 2014 and beyond.

Please see LAX SBA - Suspension of Service-Schedule Change Policy for complete details.

Winter Storm Titan Mid-Atlantic - Travel Exception Policy
Issued: 03Mar14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Titan Mid-Atlantic - Travel Exception Policy for complete details.

Winter Storm Titan Northeast - Travel Exception Policy
Issued: 28Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Titan Northeast - Travel Exception Policy for complete details.

Winter Storm Titan - Midwest Ohio - Travel Exception Policy
Issued: 28Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Titan - Midwest Ohio - Travel Exception Policy for complete details.

Winter Storm Pax Northeast -Travel Exception Policy
Issued: 14Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Pax Northeast -Travel Exception Policy for complete details.

Japan Winter Weather -Travel Exception Policy
Issued: 14Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Japan Winter Weather -Travel Exception Policy for complete details.

Southeast Travel Notice - Travel Exception Policy
Issued: 10Feb14
Updated: 11Feb14
Updated: 13Feb14
Updated: 1815ct/13Feb14 - change of inventory level

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Southeast Travel Notice - Travel Exception Policy for complete details.

Northeast Travel Advisory -Travel Exception Policy
Issued: 11Feb14
Revised: 1930ct/11Feb14 – Added Additional Cities
Updated: 1815ct/13Feb14 - change of inventory level

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Northeast Travel Advisory - Travel Exception Policy for complete details.

Choice Essential and Choice Plus Pricing
Issued: 12Feb14

Effective immediately, American Airlines has adjusted the pricing structure from one-way flat rate pricing to one-way variable pricing for the Choice Essential and Choice Plus fare options. The fares have been programmed to price accordingly. For more information, view our Choice Fare Options - FAQ.

High Priority - Travel Agency Bookings Containing US*/AA Codeshare booked in Sabre GDS
Issued: 11Feb14

It has been reported there are some US*/AA (American Airlines operated) codeshare bookings created by Travel Agencies using Sabre (1W) where the "Limited Changes PNR" or "Operational PNR" is not being created in the American Airlines reservations system. When this happens, the customer is not confirmed on the American Airlines flight segment, although the Sabre agency booking appears to be holding confirmed space.

We are working on a resolution to address this issue. In the meantime, please be directed by the below:

  • If you have a PNR with a US*/AA codeshare segment and are unable to assign seats, meals, special services, it may be due to no limited changes PNR being created in the American Airlines reservations system.  Please queue to HDQ215/11 and we will review the PNR to ensure the customer has a confirmed reservation.
  • If you have a PNR with US*/AA codeshare flights and the PNR has been updated with an American prime duplicate flight segment, please do not cancel the AA Prime flight segment as this assures the customer has confirmed space on American.   This is a system generated segment which is only sent because the limited changes PNR has not been created.    There will be no debit memos issued for holding duplicate space and SAGE will not cancel the duplicate segments.

Again, this issue only impacts Travel Agency US*/AA bookings created in Sabre, no other GDS applications are affected by this system transmission error. If you have any questions, please contact us at Agency.Relations@aa.com.

American Airlines Discontinues Ticketing Agreement with Frontier Airlines
Issued: 11Feb14

Effective February 10, 2014, American Airlines has discontinued our ticketing agreement with Frontier Airlines (F9).

Baggage can be tagged for each airline through Wednesday, April 30, 2014. Routine procedures apply for collecting/ticketing excess baggage charges and for any mishandled baggage transactions

Northwest Travel Notice - Travel Exception Policy
Issued: 07Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Northwest Travel Notice - Travel Exception Policy for complete details.

Winter Storm Nika East - Travel Exception Policy
Issued: 03Feb14
Revised: 04Feb14 - Add ABE, BGR, MDT and PHL

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Nika East - Travel Exception Policy for complete details.

Winter Storm Nika Midwest - Travel Exception Policy
Issued: 03Feb14
Revised: 04FEB - Add CVG, EVV, LEX and SDF

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Nika Midwest - Travel Exception Policy for complete details.

AA*/9W Codeshare Flights Suspended Indefinitely
Issued: 03Feb14

Effective January 31, 2014 AA* flights operated by Jet Airways (9W) on the Ahmedabad (AMD) to/from Deli (DEL) route are closed for sales indefinitely. The FAA has classified India as a Category 2 country for aviation oversight, which means US carriers must immediately suspend codesharing on flights operated by Indian carriers

AA Discontinues Codeshare on AA*/9K on Caribbean Only
Issued: 03Feb14

As of March 1, American Airlines will no longer codeshare on Cape Air flights to the Caribbean, including travel from San Juan, Puerto Rico (SJU) to Anguilla (AXA), Mayaguez, Puerto Rico (MAZ), Nevis (NEV), Tortola, British Virgin Islands (EIS) and Vieques, Puerto Rico (VQS). We are working with Cape Air to ensure that our customers with codeshare travel already booked on these routes will be able to keep their reservations, and will provide updates should there be any changes.

American will maintain its codeshare relationship with Cape Air on flights out of St. Louis, Mo. (STL) to Quincy, Ill., Cape Girardeau, Mo., Marion/Herrin, Ill., Ft. Leonard Wood, Mo., and Kirksville, Mo. In addition, customers will continue to have access to Tortola and Vieques through American's codeshare with Seaborne, and can reach Nevis via direct service to St. Kitt's Robert L. Bradshaw International Airport (SKB) from American's hub in Miami (MIA).

American constantly evaluates its overall network and codeshare partnerships to ensure we are meeting customer demand and as a result, we have determined to discontinue our codeshare with Cape Air in the Caribbean. We value our relationship with Cape Air and look forward to continuing to codeshare with them out of St. Louis.

Northeast Winter Weather - Travel Exception Policy
Issued: 02Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Northeast Winter Weather - Travel Exception Policy for complete details.

Winter Storm Nika - Travel Exception Policy
Issued: 01Feb14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Nika - Travel Exception Policy for complete details.

DFW-HMO – Suspension of Service-Schedule Change Policy
Issued: 31Jan14

American Airlines is offering travel protection for customers traveling DFW-HMO DFW due to the discontinuation of the non-stop service on March 6, 2014 and beyond.

Please see DFW-HMO - Suspension of Service-Schedule Change Policy for complete details.

Winter Storm Maximus-Midwest Region - Travel Exception Policy
Issued: 31Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Maximus - Midwest Region - Travel Exception Policy for complete details.

Winter Storm Maximus - Travel Exception Policy
Issued: 30Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Maximus - Travel Exception Policy for complete details.

Southern Winter Storm - Travel Exception Policy
Issued: 27Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Southern Winter Storm - Travel Exception Policy for complete details.

Mid-Atlantic Winter Storm - Travel Exception Policy
Issued: 27Jan14
Updated: 27Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Mid-Atlantic Winter Storm - Travel Exception Policy for complete details.

Inventory Availability for Venezuela
Updated: 23Jan14

Due to the high demand for flights to and from Venezuela, American Airlines has a limited availability of seats on our flights from both Caracas and Maracaibo to the United States. We will offer the sale of space as it becomes available. Our system works in real time and changes constantly depending on customer demand.

American follows all laws and regulations in the countries it operates. For more information, you may contact the Venezuela Airline Association.

East Coast Snow Storm - Travel Exception Policy
Issued: 20Jan14
Updated: 21Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see East Coast Snow Storm -Travel Exception Policy for complete details.

Schedule Change Notification Reminder
Updated: 13Jan14

American, US Airways Begin Providing Customers Access to Joint Network

Today American and US Airways launch the first phase of a codeshare between our two airlines, providing our customers improved access to the combined company's global network and demonstrating the substantial progress we're achieving in providing a convenient travel experience.

Beginning today, customers can book select flights on both airlines' networks for travel starting Jan. 23. As we implement these schedules, the reaccom system will send the schedule changes to the booking source notification queue. It is the responsibility of the booking source to monitor their notification queue daily for schedule changes and follow your normal schedule change processes to ensure the customer is advised of any schedule changes.

Please review the schedule change procedures  Schedule Change – Rule 240/80 –Schedule Irregularity for reissue or possible refund request procedures.
You may also visit aa.com/arriving or usairways.com/arriving.

Winter Storm ION - Travel Exception Policy
Issued: 03Jan14
Updated: 04Jan14
Updated: 06Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm ION - Travel Exception Policy for complete details.

Northeast Snow Storm - Travel Exception Policy
Issued: 31Dec13
Updated: 02Jan14
Updated: 03Jan14
Updated: 06Jan14

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Northeast Snow Storm - Travel Exception Policy for complete details.

Chicago Snow - Travel Exception Policy
Issued: 30Dec13
Updated: 31Dec13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Chicago Snow - Travel Exception Policy for complete details.

UK Winter Storm - Travel Exception Policy
Issued: 23Dec13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see UK Winter Storm - Travel Exception Policy for complete details.

Winter Storm Gemini - Travel Exception Policy
Issued: 20Dec13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Gemini - Travel Exception Policy for complete details.

Availability in Venezuelan Market
Issued: 16Dec13

Availability on flights in the Venezuelan market is currently limited. We are working with all interested parties to improve availability as soon as possible. However, it may be many weeks until the situation may change. We appreciate your patience as we work through this issue.

Winter Storm Electra -Travel Exception Policy
Issued: 13Dec13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Winter Storm Electra- Travel Exception Policy for complete details.

Northeast Snow Fall - Travel Exception Policy
Issued: 09Dec13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Northeast Snow Fall - Travel Exception Policy for complete details.

Mid Atlantic Winter Storm -Travel Exception Policy
Issued: 08Dec13
Updated: 09DEC13 - Correction to Flight not Cancelled Refund Ticket Permitted

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see Mid Atlantic Winter Storm - Travel Exception Advisory for complete details.

DFW Winter Storm Impact- Travel Exception Advisory
Issued: 07Dec13
Updated: 09Dec13- Extend ticket Issued Date/Dates of Impact Travel

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see DFW Winter Storm Impact- Travel Exception Advisory for complete details.

LHR ATC Techincal Issues -Travel Exception Policy
Issued: 07Dec13

American Airlines, British Airways and AA*/BA are offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see LHR ATC Techincal Issues -Travel Exception Policy for complete details.

France Public Official Strike -Travel Exception Policy
Issued: 06Dec13

American Airlines and Iberia Airlines are offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by this travel advisory.

Please see France Public Official Strike - Travel Exception Advisory for complete details.

Winter Storm CLEON - Travel Exception Policy
Issued: 04Dec13
Updated: 05Dec13 (Ticket Issued on/before date and add cities CMH, CVG, DAY, EVV, LIT, MEM, SGF)
Updated: 06Dec13 - Flight is Not canceled Refund Permitted

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because their flights plans may be impacted by forecasted winter weather.

Please see Winter Storm CLEON - Travel Exception Advisory for complete details.

Schedule Change Notification Reminder
Updated: 04Dec13

American Airlines automated schedule change process will re-accommodate up to 72 hours prior to departure. Through this process, all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to ensure customer acceptance of the new itinerary updated by American or if the new itinerary is unacceptable to the customer. Please follow the schedule change procedures.

To avoid any inconvenience to the customer, please monitor your notification queues daily.

Please refer to Schedule Change – Rule 240/80 –Schedule Irregularity for reissue or possible refund request procedures.

Northeast Weather - Travel Exception Advisory
Issued: 26Nov13

Due to the winter weather in the Northeast U.S., American Airlines offers the convenience to change flight plans.

Please see Northeast Weather- Travel Exception Advisory for complete details.

Schedule Change Length of Delay Beyond 2 Hours
Updated: 25Nov13

American Airlines has enhanced our policy for travel agents on Schedule Change/Schedule Irregularity for Length of Delay over 2 Hours. Travel agents are now authorized to process a refund of a non-refundable ticket through their ARC/BSP processing with a refund waiver code.

Please refer to Schedule Change/Irregularity Additional Categories Schedule Change - Length of Delay Beyond Two Hours

DFW Weather - Travel Exception Policy
Issued: 22Nov13
Update: 23Nov13 – dates of impacted travel extended

Due to the DFW Weather, American Airlines offers customers the convenience to change flight plans.

Please see DFW Weather - Travel Exception Advisory for complete details.

Ticket Exchange to Upper Cabin Fare - Ticket Change Fee Waiver
Update: 22Nov13

American Airlines Sales Support is implementing an enhancement to Ticket Exchange to Upper Cabin Fare allowing a Ticket Change Fee Waiver.

Please refer to Ticket Exchange to Upper Cabin – Ticket Change Waiver for complete details.

Main Cabin Extra and Preferred Seats Refund Issue
Issued: 18Nov13

We have been advised the automated refund process for the Ancillary Services associated to Main Cabin Extra (MCE) and Preferred Seats is not functioning properly when seats are cancelled and rebooked for another date, time, or class of service with the same city pair.

To avoid any inconvenience to your customer please request a manual refund on aa.com for the Ancillary Service until further notice.

We apologize and hope to resolve this quickly. Thank you.

Helsinki (HEL) Strike Warning – Travel Exception Policy
Issued: 07Nov13
Revised: 14Nov13 (updated Ticket Issued on/Before November 14, 2013)
Revised: 15Nov13 (Dates of Impacted Travel revised)

Due to Helsinki (HEL) – Strike Warning Travel Notice, American Airlines and Finnair offer customers the convenience to change their plans.

Please see Helsinki (HEL) Strike Warning – Travel Exception Policy for complete details.

LAX Incident - Travel Exception Policy
Issued: 01Nov13

American Airlines is offering travel options for customers who wish to make a voluntary itinerary change because they have been impacted due to the LAX Incident.

Please see LAX Incident - Travel Exception Advisory for complete details.

ORD-YOW – Suspension of Service Schedule Change Exception Policy
Issued: 01Nov13

Due to the ORD-YOW Suspension of Service American Airlines offers the convenience to change flight plans.
Please see ORD-YOW Suspension of Service Schedule Change Exception Advisory for complete details.

DFW-VER – Suspension of Service Schedule Change Exception Policy
Issued: 01Nov13

Due to the DFW-VER Suspension of Service American Airlines offers the convenience to change flight plans.
Please see DFW-VER Suspension of Service Schedule Change Exception Advisory for complete details.

London_UK Storm -Travel Exception Policy
Issued: 27Oct13

Due to the severe weather warning having been issued in London on October 28, American Airlines, Finnair, British Airways and Iberia offer flexibility options to our ticketed customers whose travel may be impacted by this event.

Please see London_UK Storm- Travel Exception Advisory for complete details.

JFK-HND – Suspension of Service Schedule Change Exception Policy
Issued: 24Oct13

Due to the JFK-HND Suspension of Service American Airlines offers the convenience to change flight plans.

Please see JFK-HND Suspension of Service Schedule Change Exception Advisory for complete details.

Typhoon Francisco -Travel Exception Policy
Issued: 23Oct13

Due to the Typhoon Francisco, American Airlines and Japan Airlines offer the convenience to change flight plans.

Please see Typhoon Francisco - Travel Exception for complete details.

Pre-Reserved Seats on Japan Airlines
Issued: 22Oct13

Japan Airlines (JL) does not permit pre-reserved seats for fares ticketed in G, N, or O booking class. Japan Airlines will assign seats to passengers ticketed in these inventories at the time of check-in. This policy is applicable for AA*/JL flights, and applies to all top-tier members.

Tropical Storm Karen - Travel Exception Policy
Issued: 03Oct13
Revised: 04Oct13

Due to Tropical Storm Karen , American Airlines offers the convenience to change flight plans.

Please see Tropical Storm Karen - Travel Exception Advisory for complete details.

Announcing the oneworld Round-The-World Fares and Training Academy
Issued: 01Oct13

oneworld® has enhanced their rround-the-world fare product and training academy. The online training academy is an innovative guide that simply takes users from beginning to end through the process of selling, creating and ticketing these itineraries and provides users with the basic knowledge to become round-the-world sales experts.

For more details, please view travelagent.oneworld.com.

Five Star Service
Issued: 01Oct13

American Airlines has enhanced Five Star ServiceSM with new eligibility changes:

  • Point-of-service tiers will be simplified and pricing adjusted accordingly.
  • Booking eligibility will be restricted to those passengers with confirmed premium class (First Class and Business Class) travel on at least one segment of the itinerary.
  • All other policies and additional charges will remain the same.

Please visit: aa.com/fivestarservice for complete details.

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Updated March 4, 2014

Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.