American Airlines Travel Agency Reference

Agency News

IB PILOT STRIKE FEBRUARY 13 -Travel Exception Policy
Issued: 1840CT/08FEB

Due to the Iberia Pilots' planned strike, customers ticketed to travel on AA*/IB codeshare or IB prime flights to or from the Spain airports, American is offering the following flexibility options to our customers. Note: American Airlines flights will operate as scheduled

Please see IB Pilot Strike February 13- Travel Exception Advisory for complete details.

JFK BUD - Schedule Change Exception Policy
Issued: 1100CT/26JAN

Updated: 1100CT/8FEB12- Discontinuation of Seasonal Service

American Airlines has announced that it will cancel its Budapest (BUD) - New York (JFK) service, the service was scheduled to restart operations on June 14, 2012. American Airlines offers customers the convenience to change their plans. Please see Budapest - Suspension-Schedule Change Exception Policy for complete details.

UK Winter Weather -Travel Exception Policy
Issued: 1344CT/03FEB

Due to winter weather, American Airlines and British Airways customers ticketed to travel on AA flights or AA* flights operated by British Airways to/ from or through the airports listed, offers customers the convenience to change their plans. Please see UK Winter Weather- Travel Exception Advisory for complete details.

Midwest Snow -Travel Exception Policy
Issued: 1100CT/02FEB

Due to the winter weather in the Midwest, American Airlines offers customers the convenience to change their plans.

Please see Midwest Snow- Travel Exception Advisory for complete details.

JFK YHZ –Schedule Change Exception Policy
Issued: 1534CT/31JAN

Due to the withdrawal (discontinuation) of service in the Halifax, NS, Canada Market, American Airlines offers customers the convenience to change their plans. Please see Halifax- Suspension-Schedule Change Exception Policy for complete details.

BRUSSELS GENERAL STRIKE -Travel Exception Policy
Issued: 16350CT/27JAN

Due to a planned general strike in Brussels, American Airlines offers customers the convenience to change their plans. Please BRUSSELS GENERAL STRIKE- Travel Exception Advisory for complete details.

JFK NRT –Schedule Change Exception Policy
Issued: 1730CT/27JAN

Due to the withdrawal (discontinuation) of service in the Tokyo Narita, Japan Market, American Airlines offers customers the convenience to change their plans. Please see Narita- Suspension-Schedule Change Exception Policy for complete details.

ORD HEL –Schedule Change Exception Policy
Issued: 1100CT/26JAN
Update: 1634CT/31JAN12 – added AY protection

Due to the withdrawal (discontinuation) of service in the Helsinki Finland Market, American Airlines offers customers the convenience to change their plans. Please see Helsinki- Suspension-Schedule Change Exception Policy for complete details.

Rome Industry Action
Update 0905CT/26JAN

Airport staff in Rome Italy are calling for an industry action from 6:00 PM CET to 9:00 PM CET on Thursday, January 26, 2012. While AA does not fly to Rome our codeshare partners do. Please check Flifo so you can advise your customer(s) traveling to/from Rome.

SEATTLE WEATHER - Travel Exception Policy
Issued: 1010CT/20JAN

Due to the winter weather forecasted in the Midwest over the next couple of days, American Airlines offers customers the convenience to change their plans. Please SEATTLE WEATHER- Travel Exception Advisory for complete details.

NORTHEAST WINTER WEATHER - Travel Exception Policy
Issued: 0930CT/20JAN

Due to the winter weather forecasted in the Midwest over the next couple of days, American Airlines offers customers the convenience to change their plans. Please see NORTHEAST WINTER WEATHER - Travel Exception Advisory for complete details.

ORD DEL - Schedule Change Exception Policy
Issued: 1700CT/13JAN
Revised: 1130CT/18JAN
REVISION: 1100CT/20JAN - refund processing revision

Due to the withdrawal (discontinuation) of service in the Delhi India Market, American Airlines offers customers the convenience to change their plans.
Please see Delhi - Suspension-Schedule Change Exception Policy for complete details.

MIDWEST WINTER WEATHER -Travel Exception Policy
Issued: 1650CT/19JAN

Due to the winter weather forecasted in the Midwest over the next couple of days, American Airlines offers customers the convenience to change their plans. Please see MIDWEST WINTER WEATHER- Travel Exception Advisory for complete details.

IB PILOT STRIKE JAN 25,27,30, 2012 - Travel Exception Policy
Issued: 1105CT/19JAN

Due to the Iberia Pilots' planned strike, customers ticketed to travel on AA* flights operated by Iberia to or from the airports listed may change flights as shown. Please see IB PILOT STRIKE JAN 25,27,30, 2012 - Travel Exception Advisory for complete details.

Note: American Airlines flights will operate as scheduled.

SEA WINTER WEATHER -Travel Exception Policy
Issued:1637CT/12JAN
Updated: 11:45CT/18Jan

Due to the Winter weather forecast in the Seattle area over the next couple of days, American Airlines offers customers the convenience to change their plans. Please see SEA WINTER WEATHER- Travel Exception Advisory for complete details.

Midwest Snow - Travel Exception Policy
Issued: 1637CT/11Jan
Updated: 8:37CT/12Jan

Due to the Winter weather forecasted in the Chicago and Milwaukee areas over the next couple of days, American Airlines offers customers the convenience to change their plans. Please see Midwest Snow - Travel Exception Advisory for complete details.

IB PILOT STRIKE JAN12 -Travel Exception Policy
Issued: 1630CT/03JAN

Due to the Iberia Pilots' planned strike, customers ticketed to travel on AA* flights operated by Iberia to or from the airports listed may change flights as shown.

Please see IB PILOT STRIKE JAN12 - Travel Exception Advisory for complete details.

Note: American Airlines flights will operate as scheduled.

Notice of Commencement of Chapter 11 Cases
Updated: 29Dec11

As part of AMR's restructuring process, a legal document (the Notice of Commencement of Chapter 11 Cases) is being mailed to those people, organizations or business entities that may have claims against the Company. This Notice is a required, customary legal notice that is distributed early in a company's restructuring process to a wide variety of people and businesses. The Notice of Commencement of Chapter 11 Cases (NOC) is a standard court notice that is sent early in the restructuring process to people and companies that may have a prepetition claim against the company. The document provides notice that a Chapter 11 case has been commenced, and includes the date, time and location for the first meeting of creditors, known as the "Section 341 Meeting." The Section 341 Meeting is for informational purposes. While parties who believe they have a claim against the company are welcome to attend, no one is required to attend. No claims or rights will be considered or determined at the meeting. More information is available at AA.com/restructuring.

LIM Air Traffic Control Strike
Update: 1550CT/21DEC HDQMRM

American Airlines has been advised that LIM Air Traffic Controllers have called for a strike effective December 22-26, 2011. It has been stated that this action will involve reducing staff, not an absolute refusal to work on the part of the controllers; therefore we do not anticipate any negative impact to our operation. We will continue to monitor the situation for any change in the degree of Air Traffic Control Services and will make additional updates if it is determined that our operation will be impacted.

Public Sector Strike In BRU
Update: 1230CT/21DEC

Please be advised that there is a public sector strike from December 21st at 22:00 pm (local time) through December 22nd at 22:00 pm (local time) in Belgium that will affect the train and bus services from or to Brussels airport (BRU). Travel agents should advise their customers that it is recommended that they plan for alternate transportation to ensure that they meet check-in requirements for BRU departures.

Colorado Winter Storm - Travel Exception Policy
Issued: 1045CT/21Dec

Due to the heavy snow in DEN and COS, American Airlines offers customers the convenience to change their plans. Please see Colorado Winter Storm - Travel Exception Advisory for complete details.

RDU Fuel Farm Mechanical Problems
Update: 0730CT/21DEC

Due to mechanical problems at the RDU Fuel Farm expect delays on flights origination in RDU. Please be sure to check the flight schedule carefully for specific flight information.

Southwest Winter Storm - Travel Exception Policy
Issued: 1356CT/19DEC

Due to a major winter storm impacting parts of the High Plains in the Southwest, American Airlines offers customers the convenience to change their plans. Please see Southwest Winter Storm - Travel Exception Advisory for complete details.

Brazilian Airport Workers Strike Threat
Update 1345CT/19DEC HDQMRM

American Airlines has received inquiries regarding the possibility of a Brazilian airport workers strike but are unable to confirm the situation. Please be advised that we do not have any anticipated operational impact to our service. We will continue to monitor the situation and will advise accordingly should the status change.

IB Pilot Strike 29Dec - Travel Exception Policy
Issued: 1315CT/16Dec

Due to the Iberia Pilots' possible strike, December 29th, 2011, American Airlines will provide our customers ticketed to travel on AA* flights operated by Iberia traveling to/from Spain the flexibility to change their flights.

Note: American Airlines flights will operate as scheduled.

Please see IB Pilot Strike 29Dec - Travel Exception Advisory for complete details.

IB PILOT STRIKE-Travel Exception Policy
Update: Update 1410CT/13Dec

Due to the Iberia Pilots' planned strike, December 17 & December 18th, 2011, American Airlines will provide our customers ticketed to travel on AA* flights operated by Iberia traveling to/from Spain the flexibility to change their flights. Please see IB Pilot Strike- Travel Exception Advisory for complete details.

Fraudulent Emails
Update: Update 0900CT/09DEC

Customers who received fraudulent emails appearing to be from American Airlines should be directed to Phishing Emails for more information.

Iberia Strike
Update: Update 0855CT/08DEC

We have been advised that the Spanish SEPLA airline pilots union that represents Iberia pilots have announced two strike dates, December 18 and 29. Please reassure customers that at this time Iberia has not cancelled any flights. We will keep you updated as additional information is known.

MIA Checked Baggage
Update: 1630CT/26NOV

Effective immediately, customers departing from MIA may not check in baggage more than 5 hours prior to departure. Once additional information is obtained we will update accordingly.

U.K. Strike -Travel Exception Policy
Issued: 1047CT/25Nov

Due to the possibility of a U.K. public sector strike that may affect the U.K. Border Agency, American Airlines, British Airways and Iberia offer customers the convenience to change their plans as there could be significant risk of severe delays in London airports. Please see U.K. Strike - Travel Exception Advisory for complete details.

Additional information please see U.K Strike Advisory

Portugal General Strike -Travel Exception Policy
Issued: 1030CT/21Nov

A possible general strike may occur in Portugal on November 24, 2011, therefore American Airlines will provide our customers traveling to/from Portugal the flexibility to change their plans. Please see Portugal General Strike - Travel Exception Advisory for complete details..

AA Protection for Miami to/from Venezuela
Issued: 1715CT/11NOV

Reason: Discontinuation of service between November 17 to February 07, 2011

Please see Venezuela Suspension of Service - Schedule Change for details and procedures

Italian Transport Strike
Issued: 1611CT/15NOV

Due to a planned ground transport strike, American Airlines and Iberia Airlines offer customers the convenience to change their plans. Please see Italian Transport Strike - Travel Exception Advisory for complete details.

Tropical Storm Sean Travel Alert
Issued: 1054CT/09NOV

Due to the projected path of Tropical Storm Sean, American Airlines offers customers the convenience to change their plans. Please see Tropical Storm Sean - Travel Exception Advisory for complete details.

Northeast Winter Weather - Travel Exception Policy
Issued: 1820CT/29OCT

Due to winter weather, American Airlines offers customers the convenience to change their plans. Please see Northeast Winter Weather - Travel Exception Advisory for complete details.

Bangkok Flooding - Travel Exception Policy
Issued: 0925CT/27Oct

Due to the Bangkok flooding customers ticketed to travel on AA*/JL or JL prime flights, American Airlines and Japan Airlines offers customers the convenience to change their plans. Please see Bangkok Flooding - Travel Exception Advisory for complete details.

Additional Adjustments to Fall/Winter Schedule Change
Updated: 1615CT/26Oct HDQMRM

Please be aware that additional adjustments will be made to our fall and winter schedule that was announced earlier this month and will be processed this weekend. In addition, from December 9 until April 3, 2012, depending on market conditions, American will temporarily suspend its New York-JFK - Budapest flight. This adjustment will also be reflected in City Pair Availability on October 30th after the schedule change processes have been completed. The travel agency will be responsible to work their schedule change queue and reissue their tickets for the re-accomodation and notify their customer.

Travel Agents are to follow the normal guidelines for Schedule Change-Rule 240/80. Please refer to Schedule Change - Rule 240/80.

Hurricane Rina Travel Alert
Issued: 1108CT/25Oct

Due to the projected path of Hurricane Rina, American Airlines offers customers the convenience to change their plans. Please see Hurricane Rina - Travel Exception Advisory for complete details.

American Airlines Announces Adjustments For Its Winter Schedule

American will adjust its late fall and winter schedule, which is expected to result in fourth quarter mainline capacity that is approximately 3 percent lower on a year-over-year basis. Customers impacted by cancelled flights will have the option to be rebooked or receive a full refund to the original form of payment. AA schedule change processing has re-accommodated those customers to alternate AA flights and referred the PNR (queue place) back to the booking source. The travel agency will be responsible to work their schedule change queue and reissue their tickets for the re-accommodation and notify their customer.

Travel Agents are to follow the normal guidelines for Schedule Change-Rule 240/80. Please refer to Schedule Change - Rule 240/80.

Proper Check-in Advisement

AA.com publishes the recommended check-in times for both domestic and international passengers traveling with or without baggage.

Please see Suggested Arrival Time on AA.com to assist in answering your passengers inquiries.

DFW (Dallas-Fort Worth) Airport - Skylink Passenger Train Delays

For the next few weeks, passengers using the Skylink terminal transfer train at DFW Airport may experience extended ride times between the airport's five terminals. Due to scheduled maintenance, Skylink will travel in one direction on the following dates:

October 11-13
October 18-20
October 25-27
November 1-3

In some instances, walking or using terminal bus transportation may offer a faster commute between terminals. Visit www.dfwairport.com/connect for updates and to view details about other transfer options such as terminal skywalks (inside secure area) and Terminal Link buses (outside secure area).

Airline passengers will also be able to obtain updates on Skylink through AA.com Travel Alerts, at DFW Airport Ambassador stations (within the terminals) and through signage posted in critical areas.

EZE Flights Cancelled
Update: 1430CT/16Oct

Please be advised that our flight in/out of EZE has been cancelled due to volcanic ash from Chilean volcano, Puyehue. We are watching the situation closely and at this time have determined that a Travel Notice is not warranted.

Refer to Schedule Change - Rule 240/80 - Schedule Irregularity for procedures. If the situation changes additional information will be updated.

French ATC Strike Travel Policy
Issued: 1810CT/10Oct

Due to a possible strike of the French Air Traffic Control, American Airlines offers customers the convenience to change their plans. Please see French ATC Strike- Travel Exception Advisory for complete details.

Hurricane Jova Travel Policy
1745CT/09OCT

Due to the projected path of Hurricane Jova, American Airlines offers customers the convenience to change their plans. Please see Hurricane Jova - Travel Exception Advisory for complete details.

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Updated December 8, 2011