Denise Lynn was appointed Senior Vice President – People for American Airlines in May 2012. She is responsible for all aspects of human resources and labor relations for the carrier’s employees around the world. From January through April 2012, Ms. Lynn was Vice President of Employee Relations for the airline.
Previously, Denise Lynn was Vice President, Flight Service for American from August 2010 through December 2011. In this role, she had direct responsibility for American's 17,000 flight attendants and the inflight service they deliver to AA’s customers.
Prior to this, Denise was Vice President, Diversity and Leadership Strategies for American from February 2007 to August 2010. From 2004 through 2006, she held the position of Vice President, People for American Eagle Airlines. In this role, she was responsible for all human resources and labor matters for the regional airline subsidiary of AMR Corporation.
Denise joined American in 1989 as a financial analyst in Airline Planning and moved to the Human Resources department in 1992, where she became the manager of Benefits Strategy and HR Controller. Denise became Managing Director of Benefits Planning and Administration in 1996. She was responsible for overseeing the transition of TWA employees when American acquired the airline in 2001. With the completion of the TWA integration in 2002, she became Managing Director, Productivity and Business Analysis in Human Resources.
Denise graduated from the University of Bath in England with a Bachelor of Science Degree in Economics, and arrived in the United States in 1987 on special assignment as a consultant to advise Dallas Area Rapid Transit (DART) on the redesign of its’ bus network.
Denise is a member of the board of directors of the American Airlines Federal Credit Union and the board of trustees of Paul Quinn College, a historically black college located in Dallas.
In January 2003, Denise received the Andrea Fisher Award for Excellence, a direct result of being chosen by her colleagues. Denise is married with two sons and currently lives in Dallas, Texas.