Arthur W. “Art” Pappas, a veteran of nearly 35 years with American Airlines, was named the airline’s Vice President – Dallas/Fort Worth in March 2010. Pappas has overall responsibility for American’s largest hub at Dallas/Fort Worth (DFW) International Airport. American and its regional affiliate, American Eagle, serve DFW with more than 480 daily departures (nearly 73,000 available seats) to 101 nonstop destinations. There are approximately 11,000 employees of American and American Eagle based in DFW.
Pappas joined American in 1976 as a reservations agent in New York. After serving in a number of customer service positions in the New York area, including at New York’s LaGuardia Airport, he was assigned to DFW, serving for 13 years in Passenger Service, Operations and as Ramp Manager. In 1995, Pappas was promoted to Managing Director – System Operations Control, heading the organization that coordinates the operations of the airline worldwide.
In 1999, Pappas became Regional Manager, responsible for a number of cities served by American in the Northeast. Three years later, he assumed the post as Managing Director – Los Angeles, overseeing all facets of American’s customer service and ramp service activities at Los Angeles International Airport.
From Los Angeles, Pappas took on the responsibilities of Chicago, when in May 2006, he was named Vice President of American’s operation of O’Hare International Airport. At O’Hare, Pappas oversaw American’s hub operation, where combined with regional affiliate, American Eagle, served Chicago with more than 480 flights a day to 120 destinations.