On Dec. 9, 2013, AMR Corporation and US Airways Group Inc. announced the completion of the companies’ merger to officially form American Airlines Group Inc. (NASDAQ: AAL).
American Airlines Group is the holding company for American Airlines and US Airways. Together with American Eagle® and US Airways Express, the airlines operate an average of nearly 6,700 flights per day to more than 330 destinations in 54 countries from its hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. The American Airlines AAdvantage® and US Airways Dividend Miles programs allow members to earn and redeem miles for travel and everyday purchases as well as flight upgrades, vacation packages, car rentals, hotel stays and other retail products. American is a founding member of the oneworld® alliance, whose members and members-elect serve 981 destinations with 14,244 daily flights to 151 countries.
On an average day, American Airlines Group:
- Flies about 530,794 passengers.
- Flies about 6,700 flights.
American Airlines History
Founded in 1930, American Airlines, formerly American Airways Inc., was the result of the consolidation of more than 80 small airlines into The Aviation Corporation. American Airways Inc. officially became American Airlines Inc. in 1934, the same year C.R. Smith became president of the company. The airline began trading on the New York Stock Exchange on June 10, 1939. Originally headquartered in New York City, where it continues to maintain a strong presence, American moved its headquarters to Fort Worth, Texas, in 1979. In 1982, a new holding company, AMR Corporation, was formed and became the parent company of American Airlines and American Eagle Airlines Inc. The formation of AMR had no effect on the day-to-day operations of American, but it did provide the company with access to sources of financing that otherwise might not be available. For the next three decades, American became one of the largest airlines in the world, contributing nearly $100 billion to the U.S. and international economies. It helped create more than 900,000 jobs worldwide and supported approximately 1,400 nonprofit organizations worldwide.
The oneworld alliance
alliance is made up of the world’s leading airlines committed to providing the highest level of service and convenience to frequent international travelers. US Airways joined one
world on April 1, making one
world the leading alliance in the United States. With the recent additions, one
- Serves almost a thousand airports in 150 countries, with 14,250 daily departures.
- Carries more than 500 million passengers a year on a combined fleet of some 3,300 aircraft.
- Generates $140 billion annual revenues.
- Offers more than 600 airport lounges, including many frequently rated the world’s best.
oneworld member airlines work together to consistently deliver superior, seamless travel experience, with special privileges and rewards for frequent flyers, including earning and redeeming miles and points across the entire alliance network. Top tier cardholders (Emerald and Sapphire) enjoy access to more than 600 airport lounges. The most regular travelers (Emerald) can also use fast track security lanes at select airports and recieve extra baggage allowances.
oneworld is currently the holder of an unprecedented eight leading international awards for airline alliances: named World’s Best Airline Alliance in the 2013 World Airline Awards by the independent Skytrax airline quality ratings agency, the Best Airline Alliance by Global Traveler in its GT Tested Reader Survey 2013 Awards for the fourth year running, the World’s Leading Airline Alliance in the 2013 World Travel Awards for the 11th year running, Best Airline Alliance in the 2013 Business Traveler Awards, the Premier Traveler Best of 2013 Awards and the 2013 Air Transport News Awards, Australian Business Traveler Best Airline Alliance in 2012 for the second year running, and FlightStats Airline Alliance On-Time Performance 2012 winner, in what was believed to have been the first time a punctuality award has been presented to any global airline alliance.
Trans-Atlantic Joint Business Agreement
On July 20, 2010, American Airlines, British Airways and Iberia received final approval from the U.S. Department of Transportation (DOT) to create a joint business governing flights between North America and Europe and will expand their global cooperation as a result of receiving antitrust immunity. In 2013, Finnair joined the Atlantic joint business partnership. And in April 2014, US Airways joined the Trans-Atlantic venture. US Airways brings 28 trans-Atlantic routes to the joint business including nonstop service from the United States to 18 European destinations including Munich, Athens and Amsterdam. Philadelphia and Charlotte, N.C., will become oneworld’s largest East Coast gateways to Europe providing customers access to more than 100 destinations throughout North America with one-stop connections from these two airports. With combined operations, the joint business serves 29 destinations in North America and 25 destinations in Europe, operating nearly 100 routes between the two regions.
Trans-Pacific Joint Business Agreement
In February, 2010, American Airlines and Japan Airlines (JAL) filed an application with the U.S. Department of Transportation (DOT) for antitrust immunity to forge a closer relationship and implement a joint business agreement governing the operation of their flights between North America and Asia. On October 6, 2010, the DOT issued a Show Cause Order granting American Airlines and Japan Airlines tentative antitrust immunity approval and permission to operate a joint business across the trans-Pacific. American and JAL will coordinate fares, services and schedules and by more closely integrating their networks, the airlines will continue to offer customers reciprocal frequent flyer benefits, and eligible customers will continue to have access to the airport lounges of both airlines. Through the joint business, the two airlines will offer a fully integrated network between trans-Pacific gateway airports, ensuring all customers a robust global airline alliance from which to choose, and more options for time-sensitive business travelers. Antitrust immunity between American and JAL is made possible by the Open Skies accord reached by the United States and Japan in December 2009.
American Eagle Airlines
In 1984, American Airlines established American Eagle Airlines as its regional airline affiliate. The American Eagle network is now one of the largest regional airline system in the world, connecting passengers to and from American flights at its hubs and other key cities. It operates more than 260 aircraft with more than 1,500 flights a day and serves more than 160 cities throughout the Unites States, Canada, the Bahamas, Mexico and the Caribbean. In 2009, American Eagle alone carried about 19 million passengers, connecting about 9 million passengers to and from American flights. American Eagle has more than 12,000 employees.
Envoy operates more than the 220 aircraft on about 1,300 daily flights to more than 170 destinations in the U.S., Canada, Mexico and the Caribbean. The company’s more than 14,000 employees provide regional flight service to American Airlines under the American Eagle brand and livery as well as ground handling services for approximately 15 airlines, including American.
Envoy is headquartered in North Texas with hubs in New York, Chicago, Miami, Dallas/Fort Worth and Los Angeles. The company was founded in 1998 as American Eagle Airlines, Inc. following the merger of several smaller regional carriers to create one the largest regional airlines in the world. On April 15, 2014 the company changed its name to Envoy to distinguish the company for the American Eagle brand, under which several carriers operate regional flight service for American.
About PSA Airlines
PSA Airlines Inc. is a wholly owned subsidiary of the American Airlines Group operating an all jet fleet consisting of exclusively Bombardier (CRJ) aircraft. The company’s 1,300 employees and 49 aircraft serve more than 65 destinations in more than 20 states. Headquartered at the Dayton International Airport (DAY) in Ohio, PSA also has flight crew bases located in Knoxville, Tenn. and Charlotte, N.C., and maintains maintenance facilities in Dayton and Canton, Ohio, as well as a line maintenance base in Charlotte, N.C.
PSA currently operates 35 CRJ200s and 14 CRJ700s aircraft under the US Airways Express brand and livery. In June 2014, PSA will begin taking delivery of 30 new CRJ900 NextGen aircraft. These new CRJ900s will allow PSA to provide a new standard of comfort for passengers, while lowering the company’s operating costs with this modern and fuel-efficient 76-seat aircraft. Eventually, all PSA aircraft will fly under the American Eagle brand and livery as US Airways and American Airlines work to combine their networks following their December 2013 merger.
About Piedmont Airlines Inc.
Piedmont Airlines Inc. operates as an US Airways Express carrier and is a wholly owned subsidiary of the American Airlines Group. Piedmont was founded in 1931 as Henson Flying Service and began scheduled airline service in 1962, as Hagerstown Commuter. Today, Piedmont operates nearly 440 daily departures to 55 cities throughout the eastern United States and Canada. The company currently flies a fleet of 44 deHavilland DHC-8 turbo prop aircraft.
Headquartered in Salisbury, Md., Piedmont Airlines employs nearly 4,000 aviation professionals in their flying and ground handling operations.
American Airlines Cargo
American Airlines Cargo, a division of American Airlines Group, provides more than 100 million pounds of weekly cargo capacity to major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Cargo provides one of the largest cargo networks in the world, with cargo terminals and interline connections available across the globe. Utilizing the cargo capacity of the passenger fleet, American Airlines Cargo facilitates the shipping of many product types including fresh flowers, fruit, vegetables, seafood and life-saving pharmaceuticals. The cargo business has an international focus, comprising approximately 12 percent of international revenue, and 4 percent of total American revenue.
Stay Connected with American Airlines
American’s award-winning website, aa.com, allows customers to conveniently search for and book air fares and award travel; select seats; make hotel, rental car and cruise reservations; get flight arrival and departure information; sign up for flight status notifications, and even check-in and print boarding passes. Customers can also manage their AAdvantage accounts on aa.com, as well as sign up to receive email offers from American and get customized DealFinderSM alerts. What’s more, customers who purchase tickets on aa.com never pay an online booking fee and get a lowest price guarantee on fares and all ancillary products offered on the site.
American customers can also stay connected by downloading American’s mobile app or follow American on Twitter @AmericanAir or Facebook.com/AmericanAirlines and follow US Airways on Twitter @USAirways and on Facebook.com/USAirways.
Corporate Headquarters Campus
Located in two modern office buildings along Amon Carter Boulevard in Fort Worth’s CentrePort commercial park, American’s Headquarters occupies a total of about 1.4 million square feet and is home to more than 4,300 employees. The Headquarters was relocated to Fort Worth from New York City in July and August of 1979. Just a few minutes south of Dallas/Fort Worth International Airport, site of American’s largest connecting hub, the Headquarters is at the heart of the airline’s global route network, an important advantage in managing what is truly a worldwide enterprise.
American Airlines Training and Conference Center
The American Airlines Training and Conference Center is located in the Dallas/Fort Worth area, just minutes south of Dallas/Fort Worth International Airport. When the center first opened in 1957 as the American Airlines Stewardess College, it was one of the first facilities in the airline industry for the centralized training of airline cabin attendants. Through the years, the center’s role has evolved dramatically. Still American’s base for training flight attendants, the training and conference center is now also designed to encourage learning and professional growth without distraction for companies and organizations of all kinds. The center is available for conferences, team-building programs and catered events. The facility includes:
- 75,000 square feet
- 75 training and conference rooms
- A 300-seat theater
- 299 guest rooms including 7 suites
- 5 executive board rooms
- 7 aircraft cabin simulators for flight attendant training
American Airlines Flight Academy
Opened in 1971 just south of Dallas/Fort Worth International Airport, the American Airlines Flight Academy is an institution dedicated to safety in air travel and is the center for all pilot training activities at American and American Eagle Airlines. Recognized by the aerospace industry as one of the finest flight-training facilities in the world, the Flight Academy operates 365 days a year and on any given month, has more than 1,000 American Airlines pilots visit for training. The Flight Academy houses a total of 28 highly advanced cockpit simulators for training on each aircraft type flown by American and American Eagle, all the way up to the Boeing 777. Each year, American’s pilots “fly” millions of challenging training miles. Without ever leaving the ground, pilots are tested and challenged with literally thousands of emergency scenarios and malfunctions to ensure safety and prepare them for any eventuality. American also leases certain Flight Academy pilot-training facilities to other airlines. The Flight Academy’s 28 full-flight simulators include:
American Airlines Simulators
- 6 – B737
- 5 – MD80
- 3 – B757
- 3 – B767
- 4 – B777
- 2 – A320
- 1 – B787
- 1 – F100 (for contract training)
- 1 – B727 (for contract training)
American Eagle Airlines Simulators
The Integrated Operations Control Center
Located in a three-story building near DFW Airport, the Integrated Operations Control Center (IOC) is the nerve center of the worldwide American Airlines route network, coordinating the day-to-day, minute-by-minute operation of the airline. Years ago, many of IOC’s activities were performed at key regional locations like New York, Chicago and Los Angeles. Now, all of these critical operational oversight functions are consolidated in one major, cutting-edge operating center — IOC. Today, IOC must manage a global, complex and fast-moving network of people, aircraft, equipment and facilities, with safety and customer service top priorities.
Overall, IOC fulfills two major needs for American: 1) The need to coordinate and monitor daily and minute-by-minute operating decisions on a centralized, system-wide basis for what is now a global network, and 2) The need to meet Federal Aviation Regulations.
Manages System Operating Integrity
- Safety (in flight and on the ground)
- Customer Service (dependability)
- Communications (flow of operational information)
Manages System Balance
- Aircraft (availability, substitutions, spare airplanes)
- People (flight crews, ground employees, passengers)
- Airports (Air Traffic Control, construction, closures)
- Facilities (gates, terminals, ground transportation)
- Airspace (weather, route congestion)
IOC is managed by a total of four center managers and nine sector managers who, working in shifts around the clock:
- Act as full-time representatives of top management for monitoring and effectively controlling the use of company resources.
- Consider the entire operation, anticipate events and resolve competing interests.
- Manage any abnormal or emergency situation that affects any part of the airline, its passengers, it employees or its facilities.
Key functional areas of IOC include:
– 189 FAA certified flight dispatchers are assigned to more than 30 Dispatch Desks, working 27 geographical areas. They are co-responsible with American’s captains for the safety of flight operations.
Weight and Balance
– A total of 70 highly trained Weight and Balance planners establish a working Load Plan to field locations for all American departures systemwide
Maintenance Operations Control
– A team of more than 200 technicians and engineers who coordinate with aircraft maintenance and IOC colleagues to ensure the appropriate aircraft are safely aligned with the proper flight in a timely manner.
Flight Planning Support
– A team of 13 highly trained people ensures the accuracy of the flight plan route database, covering more than 15,000 routes worldwide.
Corporate Complaint Resolution
– A team of nine senior analysts works to ensure maximum accessibility for travelers with disabilities or medical conditions.
Air Traffic Systems
– Two managers interface with 22 Regional Air Route Traffic Control Centers to help manage air traffic issues.
– This team of experts helps manage unplanned operational events such as those presented by hurricanes, winter snow and ice storms and summer severe weather conditions.
– At the heart of IOC, the Command Center becomes the systemwide focal point for managing emergencies and serious service disruptions.
American Airlines C.R. Smith Museum
Named in honor of aviation pioneer and former American Airlines President C.R. Smith, the C.R. Smith Museum opened on July 3, 1993, in a modern facility next to the American Airlines Flight Academy, just south of Dallas/Fort Worth International Airport. The museum preserves and interprets the history of American Airlines and the air transportation industry. Through its activities, the museum serves active and retired employees, the educational community and interested members of the general public. Because of its commitment to education, the museum’s exhibits stress interactive learning through hands-on displays. The museum collects artifacts and archival materials that are suitable to its educational and exhibit programs.
A main feature is the Flagship Knoxville, a fully restored 1930s-era American Airlines DC-3 housed in a modern, glass-enclosed “hangar.” With more than 35,000 square feet of total exhibit space, the museum unveiled a fresh new look in 2008. The makeover includes an upgrade of the museum’s 114-seat theater, a new historical walkway from the theater to the main exhibits, a renovated and updated History Circle, a redesigned Inner Circle with a theater space for a new American Journey video, a more efficient lighting system, and a large external mural visible to both motorists and in the air to some passengers landing at DFW International Airport. The C.R. Smith Museum is also a unique and engaging environment in which the public can hold corporate and private functions. It hosts more than 50,000 visitors per year.
Tulsa (Oklahoma) Maintenance Base
Opened in June 1946, American’s Maintenance & Engineering Center at Tulsa (Okla.) International Airport is one of the largest and most sophisticated aviation maintenance facilities in the world. It is the maintenance base for the airline’s fleet of MD-80, B737, B757 and B767 aircraft. The Tulsa Base also performs overhaul work on American’s Pratt and Whitney JT-8, and General Electric CF6-80 and CFM56 jet engines. The cutting-edge base features include jet aircraft wheel and brake overhaul facilities and a composite repair center. With more than 5,000 employees, the majority of whom are licensed aircraft and jet engine mechanics, American’s Tulsa Base is one of the largest private employers in Oklahoma. The base occupies about 260 acres and 3.3 million square feet of maintenance “plant” at the Tulsa Airport.
Revised: April 2014
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