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Customer Commitment


Find information about the airline's customer service plan and read about the American Airlines Customer Assistance Relief Effort (CARE) program.

American Airlines CARE Program

American Airlines CARE Program
Find information on American Airlines Customer Assistance Relief Effort (CARE) program that assists passengers and their families after major aircraft-related emergencies.
(En Español)

Customer Service Plan

Customer Service Plan
American Airlines is dedicated to providing safe, dependable and friendly air service to all of its customers. Read more about American's Customer Service Plan.