How We Operate

Find information on the company's operations, safety and customer commitments, standards of business conduct and more.

Customer Commitment
Find information about the airline's customer service plan and the American Airlines Customer Assistance Relief Effort (CARE) program.

Miami, Caribbean, Latin America and Mexico Commitment
Read about the airline's commitment in investing in resources, routes and its people in Miami, Caribbean, Latin America and Mexico.

Safety Commitment
Find information about American Airlines commitment to keeping its passengers and employees safe at all times.
(En Español)

Standards of Business Conduct
Read the airline's Standards of Business Conduct.

Supplier Diversity
Find information about American Airlines and American Eagle Airlines Supplier Diversity programs.