American Airlines Cargo

Need help with booking a cargo shipment, detailed shipping instructions, filing a claim or requesting a refund?

How to contact American Airlines Cargo

Visit our website

Call us

Cargo Customer Service

English:
800-CARGO AA (800-227-4622)

Daily
6 a.m. - Midnight (CT)

Spanish:
800-344-4320

Monday - Friday
6 a.m. - 8 p.m.
Saturday - Sunday
8 a.m. - 4:30 p.m.

Cargo Claims Administration

817-967-2876
817-967-2406 (Fax)

Send us a letter

Cargo Consumer Relations
P. O. Box 619616
MD 4418
DFW Airport, TX 75261-9616

Cargo Claims Administration
P. O. Box 619616
MD 4406
DFW Airport, TX 75261-9616