Special needs and disability assistance

Traveling with special needs? We're dedicated to providing a positive travel experience for all customers. In most cases, you are not required to contact us in advance to obtain certain services if you have a disability; however, we do encourage our passengers with special needs to notify us in advance so we can prepare to provide the requested service or accommodation.

How to contact disability assistance

Current or future travel

Submit your request online

Call us

800-433-7300 (Reservations)

800-543-1586 (TDD reservations services)

Need more information?

Past travel

If you're a customer with a disability and have experienced a problem on a past trip, please call us at 1-800-892-3624. We'll return your call by the end of the next business day.

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