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Frequently Asked Questions

Q: Where can I purchase AAdvantage® or Admirals Club® personalized luggage tags?
A: Admirals Club® personalized luggage tags are available for purchase at Admirals Club® locations. The Purchase of personalized AAdvantage® luggage tags has been discontinued as of December 20, 2012.


Q: Will my luggage tags have my address, account number or company name?
A: No. For privacy and security reasons, the luggage tags will only display your name.


Q: Will the AAdvantage / Admirals Club personalized luggage tags help me during baggage check-in and baggage claim?
A: No. The luggage tags are a way to personalize and distinguish your bags from those of others. They are not coded with any information that will expedite the baggage check-in and claim processes; nor can they be used to confirm Admirals Club membership or AAdvantage elite status.


Q: Can I use AAdvantage miles to pay for luggage tags?
A: No.


Q: How long will it take for me to receive my luggage tags?
A: You can expect delivery within approximately four to six weeks of placing your order.


Q: Can I get a refund or exchange my luggage tags after an order has been placed?
A: Luggage tags are nonrefundable and non-exchangeable. Additionally, orders may not be altered once the transaction is complete.


Q: How do I check on the status of my luggage tag order?
A: You will receive an email confirmation of your order which includes the order number. You may track your order by using the "Transaction Search" link. You will be prompted to enter your order number and will receive an up-to-date status of your order, for orders placed before December 20, 2012. After December 20, 2012, please contact AAdvantage Customer Service at 1-800-882-8880 for AAdvantage luggage tags. For Admirals Club luggage tags please contact the Admirals Club.


Q: What can I do if my luggage tag order does not reach me after the estimated delivery period?
A: You may track your order by using the "Transaction Search" link, for orders placed before December 20, 2012. You will be prompted to enter your order number and will receive up-to-date status information. If over six weeks has passed since you placed your order, please contact AAdvantage Customer Service at 1-800-882-8880 for AAdvantage luggage tag orders and Admirals Club Customer Service at 1-800-237-7971 - option 6 for Admirals Club orders.


Q: I ordered both AAdvantage luggage tags and Admirals Club luggage tags. When I received my delivery, why was only one type included?
A: AAdvantage luggage tags and Admirals Club luggage tags are mailed separately. You should receive your complete order within four to six weeks of placing the order.


Q: The name on my luggage tags is misspelled or the tag design is not what I ordered. What can I do?
A: The design selection and printing of each luggage tag comes directly from information entered and confirmed by the purchaser. As a result, we do not offer to replace luggage tags in these circumstances.


Q: What should I do if my AAdvantage elite status changes after I have placed my order?
A: You may only choose a luggage tag design based on your elite status at the time of order. Luggage tags cannot be exchanged after an order has been placed.


Q: Will I continue to receive luggage tags when I qualify for AAdvantage® Executive Platinum or Million Miler status?
A: Yes, we will continue to send the appropriate luggage tags at no cost to members who qualify for AAdvantage Executive Platinum or Million Miler status.


Q: What can I do if my luggage tag is stolen or lost?
A: Unfortunately, stolen or lost luggage tags will not be replaced.


Q: How will my luggage tag order appear in my credit card statement?
A: Your credit card statement will reflect "AA Luggage Tags" as the description.


Q: How do I contact AAdvantage Customer Service?
A: You can call AAdvantage Customer Service at 1-800-882-8880:
Monday through Friday 7:30 a.m. - 5:30 p.m. (CT)


Q: Is the personal order information I provide confidential?
A: Yes. At American Airlines, we recognize that we must maintain and use customer information responsibly. We use customer information for American Airlines and AAdvantage marketing and promotional purposes only. We do not sell member information to any outside company or third party.


Q: Are my online transactions secure?
A: Protecting your order is a priority. American Airlines and Points.com make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid decoding of that information by anyone other than American Airlines and Points.com. To check the security of your connection, look at the lower left corner of your browser window after accessing the server. Depending on your browser, if you see an unbroken key or a closed lock, then SSL is active.


Q: Who is Points.com?
A: Points.com is a company that provides online marketing and technology solutions to loyalty programs and also offers loyalty program members, including AAdvantage members, the world's first loyalty program currency exchange. Points.com has been contracted by American Airlines to develop and operate components of the AAdvantage program. For more information, please visit www.points.com.