NOTE: If you received an email like the example below asking you to perform security-related changes to your account or attempting to collect your user name, password, email address or other personal information, you have received a fraudulent email. American Airlines will never send executable files as attachments, nor ask our customers for this type of personal information in email communications. DO NOT click on any links, open any attachments, call phone numbers listed, or follow any instructions in these fraudulent emails including opening any type of attachments. Instead, delete all emails and attachments. If you have clicked on any of the links in this fraudulent email, please take these steps: Login to AA.com by entering www.aa.com. manually Verify your mileage balance, email address, and physical address Immediately change your password to help protect your account information If you see any discrepancies over the next day or two, please contact our AAdvantage Services Department at 1-800-882-8880. In most cases, attempts to obtain personal information begins with an unauthorized change of the victim's password, preventing the true account owner from logging in. We deeply regret this inconvenience to you as an American Airlines customer. Your privacy and security is extremely important to us. EXAMPLE EMAIL - From: sales1@acshomeshow.com [mailto:sales1@acshomeshow.com] Sent: Thursday, November 17, 2011 5:17 PM To: AMessina Subject: Re: Your Flight Order N590-5507130 Dear Customer, FLIGHT ELECTRONIC NUMBER 8532856 DATE & TIME / NOVEMBER 28, 2011, 11:17 PM ARRIVING: NEW YORK JFK TOTAL PRICE : 278.02 USD Please download and print out your ticket here: http://www.aa.com/flight-nyc/flightno36952281084a Marie MATTHEWS, American Airlines