If you received an email like the example below asking you to perform security-related changes to your account or attempting to collect your user name, password, email address or other personal information, you have received a fraudulent email. American Airlines will never send executable files as attachments, nor ask our customers for this type of personal information in email communications.
DO NOT click on any links, open any attachments, call phone numbers listed, or follow any instructions in these fraudulent emails including opening any type of attachments. Instead, delete all emails and attachments.
If you have clicked on any of the links in this fraudulent email, please take these steps:
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Thursday, November 17, 2011 5:17 PM
Subject: Re: Your Flight Order N590-5507130
FLIGHT ELECTRONIC NUMBER 8532856
DATE & TIME / NOVEMBER 28, 2011, 11:17 PM
ARRIVING: NEW YORK JFK
TOTAL PRICE : 278.02 USD
Please download and print out your ticket here: