AA.com Browser Requirements

Supported Browsers

We regularly monitors and tests browsers to ensure the highest quality standards for our customers. We may discontinue support of existing browsers if they no longer conform to W3C standards or have reached their end of life and are not supported by their development company.

Mac:
  • Safari 7.0 or higher
  • *Google Chrome 24.0 or higher
  • *Firefox 25.0 or higher
Windows:
  • *Google Chrome 24.0 or higher
  • *Firefox 25.0 or higher
  • *Microsoft IE 9 or higher

Customers who use older browser versions or choose to use another browser or a beta version of a browser, may experience visual or functional difficulties with some pages of our web site.

*We do not specify version levels for Firefox, Chrome or Internet Explorer 9 and above, beyond what is stated above. These browsers use the automatic update methodology for continuous updates which means updates may occur rapidly and un-announced. However, these browsers all are based on current W3C guidelines and specifications and pass the stringent ACID tests for browser compliance.

How do I upgrade to another browser?

Chrome

www.google.com/chrome. Instructions provided there will help you with download and installation.

Firefox

www.mozilla.com. Instructions provided there will help you with download and installation.

Internet Explorer

Microsoft Internet Explorer Download. Instructions provided there will help you with download and installation.

Safari

www.apple.com/safari/download. Instructions provided there will help you with download and installation

Opera

www.opera.com/download. Instructions provided there will help you with download and installation.

How do I determine which browser I am using?

Windows

From your browser, go to the Help menu and choose "About...." A screen will appear showing which browser and version you are using.

Macintosh

From your browser, go to the menu at the top of your screen. The name of the browser appears in the menu bar, just to the right of the Apple logo. Select the menu option that reads "About [Your Browser's Name]".

Some of the site's functionality doesn't work or page display is broken? What are some possible causes?

Browsers: Using older browsers, non-compatible browsers or disabling browser features, such as JavaScript, cookies and SSL, may reduce site functionality.

Firewalls: If you are accessing aa.com through a firewall or proxy, check with your Network Administrator to determine if cookies are permitted.

Pop-Up Blockers: If you have a pop-up blocker installed, it may also prevent some functionality on our site.

Internet Explorer Compatibility Mode: If you have used compatibility mode to access another application, be sure to re-set to Standards Mode. Compatibility mode is not supported on aa.com.

How to disable Internet Explorer compatibility view

Internet Explorer has a Compatibility View, a feature that affects how some websites are displayed. Compatibility View causes aa.com to behave incorrectly. To help make sure that aa.com works properly, you need to remove aa.com from your list of sites that have Compatibility View enabled. To do this, follow the steps below:

For IE9 and IE10 users:

  1. Right-click on the gear icon in the upper right corner, next to the "favorites" star icon. (If you don't see this gear icon or your "File" and "Tools" menus at the top of your window, press your F10 key to make them show.)
  2. Select Command bar.
  3. Open the Tools menu near the top of your browser and select Compatibility View Settings.
  4. Select aa.com under "Websites you've added to Compatibility View." If you don't see "aa.com" listed, or if these steps don't help you resolve the problem, please make sure your computer has the latest Windows updates.
  5. Select Remove.
  6. At the bottom of the window, make sure that the box next to "Display all websites in Compatibility View" is not checked.
  7. Select Close. The page you're on will refresh and display in normal IE9/IE10 standards mode.

Note: If your Windows computer is administered by your organization, you may not be able to access Compatibility View Settings or remove aa.com from the list of affected domains. Please contact your administrator or helpdesk as they may have used a Windows group policy setting to set this parameter for you.