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Privacy Policy



Protecting Your Privacy
Your privacy is important to us. American pledges to be responsible when gathering your personal information and to protect your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of American's commitment to protecting private personal information. American reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the web sites governed by this policy for 30 days after any material changes are made.

This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties. This privacy notice is applicable to Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the AAdvantageĀ® program and certain affiliated American websites.

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Information We Collect And How We Collect It
In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. American collects customer information from many sources to understand and meet your needs. We collect personal information about you from:

- You, when you voluntarily provide us with information;
- Your browser, when you visit our websites and your browser interacts with us;
- Your transactions with any of the companies in the American Family
- Other sources, in connection with providing your transportation needs and services.
The personal information we collect about you through these various sources may include, but is not limited to:

- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- AAdvantage account number and flight information
- Credit/debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs.
- Passport number, nationality and country of residence
- Transactional and online activity data pertaining to mileage activity with companies participating in the AAdvantage program
- Use of products and services such as self-service devices, flight status notification and online check-in
- Personal information provided via survey, focus group or other marketing research efforts
- Personal information provided to customer-service representatives to research and resolve issues or questions
- Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

Aggregate information

In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. American gets this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate.

Minors

American does not knowingly collect personal identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever.
If you are a Parent or Guardian of someone under the age of 13 who has provided us information without your knowledge and consent, you may request that we remove this information by calling our Customer Service line.

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How Your Information Will Be Used
American uses personally identifiable information to complete transactions and fulfill requests for our services. American requires you to provide personal information when making a reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through an American Airlines reservations agent, travel agent, the AA.com® website or other travel-related website, or enrolling in the AAdvantage program. In addition to processing, confirming and fulfilling the travel or other services you request, American may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the AAdvantage program.

To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of American, our customers, our website, or its users.

American does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with American and/or unaffiliated third parties to fulfill the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf. Additionally, American may combine the information we receive from you with information collected from other sources. This information would be used to provide offers and/or services specifically tailored to your interests.

If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way.

For Non-EU Residents

American also uses customer information to identify, develop and market products and services that we believe you will value. From time to time, you may receive offers from affiliated American companies such as AMR Investments, American Eagle, AAdvantage participants, and American Airlines Vacations or from carefully-selected third party companies with which we have a business relationship. In addition, we may provide information we collect about you to third-parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by American. These third-parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to American or destroyed. You may choose to restrict these marketing communications and sharing of your information with third parties as outlined in the section titled "How You Can Opt Out of Marketing Communications and Sharing of Your Information With American or Third Parties".

For EU Residents Only

American also uses customer information to identify, develop and market products and services that we believe you will value and may contact you by e-mail, text message, or post. If you do not want to receive these communications from us, you will be able to opt out at the time you initially provide us with your details and each time we send you a subsequent e-mail or text. You can also opt out by using the link in the section of this privacy policy entitled "How you can opt out of marketing communications and sharing of your information with American or third parties".

If you are not an existing customer but would like to opt in to receive e-mails or texts from American, its affiliated American companies such as AMR Investments, American Eagle, AAdvantage participants, and American Airlines Vacations or from carefully-selected third party companies with which we have a business relationship then please submit your request by e-mail to International.CustomerRelations@aa.com
.

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How You Can Opt Out of Marketing Communications and Sharing of Your Information With American or Third Parties
If you do not want American to use or share your personal information for the purpose of sending you electronic marketing or promotional materials, please click on this link to opt-out. Your request will be handled promptly but you may still receive marketing communications that were already in process prior to receipt of your request. If you are an AAdvantage member, click here to login to the AAdvantage website and update your preferences. You may also contact AAdvantage Customer Service to submit your request. Please note that you will continue to receive AAdvantage program updates and email products for which you have subscribed.

If you are not a member of our AAdvantage program, you may click here to join AAdvantage and register your preferences, or send an email with the word UNSUBSCRIBE in the subject to americanairlines@na.info.aa.com from the address you wish to unsubscribe. In addition, all marketing email from American will have a valid opt-out link in the body of the message. Please be aware, unsubscribing by email will unsubscribe all users at this address, even if they are registered AAdvantage members with registered preferences.

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Managing Your Email Product Subscriptions
If you are an AAdvantage member, you can manage your preferences for American's email products or update your personal information including your account preferences by clicking on "My Account" at the top of any page on www.aa.com. You must log in to your AAdvantage account using your password to access your information and to make any changes. If you've forgotten your password or need a new one, visit www.aa.com/password. In addition to this method, which applies to your www.aa.com preferences, other companies or programs in the American Family may require different steps to change your preferences for participation. Please review those other company or program web pages directly for any additional or different requirements to change your preferences.

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Security
Information Security is important at American. We maintain strict physical, electronic and procedural safeguards to protect personal information and we regularly review our security standards and procedures to protect against unauthorized access to personal information. See our Security statement for details.

American also participates in the Council of Better Business Bureaus' BBBOnline® Privacy Program, and complies with all the BBBOnline privacy and security standards. Further information about this program is available at bbbonline.org.

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Compliance With EU Data Privacy Directive
American complies with the EU Data Privacy Directive to the extent it applies to information American maintains. This gives you certain rights in relation to the information which we hold about you including a right to request a copy of the information. If you would like a copy of this information then please email AA.com Customer Service. Please note that security regulations require us to provide government agencies access to data you disclose to us.

When you provide us with your information you acknowledge that this information may be stored and processed on servers located any where in the World, including either inside or outside of the USA or the European Economic Area ("EEA").

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Links to Other Sites
We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with American website and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy statements for such other websites, as we have no control over information that is submitted to these companies.

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The American Family
This privacy notice is applicable to American, American Eagle, Executive Airlines, Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the AAdvantage program and certain affiliated American websites. Affiliated American websites may also have additional privacy disclosures and procedures in place, as described on those websites.

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Contacting Us
If you have other questions, comments or concerns about our privacy practices, please contact our Chief Privacy Officer, Daniel Henry, at AAPrivacy@aa.com. If you would like us to remove all the personal data we hold about you from our records please email AA.com Customer Service. Please note, however, that we require certain key information from you in order to provide you with services and if you ask us to remove all or part of such information you may no longer be able to access this website or parts of it.

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Privacy Modifications
American reserves the right to change this Privacy Policy at any time. We will post any changes here, so be sure to check back periodically. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of American's commitment to protecting private personal information. This policy was last updated on August 23, 2012.

Security Statement

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