Last updated September 12, 2014
Protecting Your Privacy
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Information We Collect And How We Collect It
In order to facilitate your travel and manage our business, we collect and maintain personally identifiable information about you. American collects personally identifiable information from many sources to understand and meet your needs. For example, we collect personally identifiable information about you from:
- You, when you voluntarily provide us with information;
- Your transactions with any of the companies in the American family; and
- Other sources, in connection with providing your transportation needs and services such as travel agents, other airlines (e.g., code share and alliance partners), and travel and hospitality service providers.
The personally identifiable information we collect about you through these various sources may include, but is not limited to:
- Name, addresses and telephone numbers;
- Date of birth and gender;
- Email addresses, fax numbers and pager numbers;
- AAdvantage account number and flight information;
- Credit/debit card number(s), including associated billing address(es) and expiration date(s);
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, photographs, seating preferences and special dietary or medical needs;
- Passport number, nationality and country of residence;
- Use of products and services such as self-service devices, flight status notification and online check-in;
- Information provided via survey, focus group or other marketing research efforts;
- Information provided to customer-service representatives to research and resolve issues or questions; and
- Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, work address and contact information).
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Automatically Collected Information (including Cookies and Geolocation)
In addition to obtaining your personally identifiable information, when you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your Internet service provider, and pages visited on our Services. American gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Services and advertising. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services. For example, we may want to know how long the average user spends on our Services or which pages or features get the most attention. This automatically collected information may be combined with information that is personally identifiable in order to personalize our Services and advertising to your interests.
Additionally, American may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and/or services specifically tailored to your interests in accordance with applicable laws.
Cookies On Our Services
Our Services also occasionally use "local shared objects" (also known as "Flash cookies”). Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, "Flash cookies" are not stored in the browser, but can nevertheless be managed using instructions found on this Adobe website: http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
What Are The Different Types of Cookies That American Airlines Uses?
There are four types of cookies used on our Services:
These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, services like shopping activity and paying activity cannot be provided. These cookies also help keep our Services safe and secure.
These cookies store information such as your preferred country and language selection, AAdvantage login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
These cookies collect information about how you use our Services such as which pages you visit most often. These cookies are used to provide you with the best experience possible by doing things such as tracking page load, site response times, and error messages. They are also used to gather feedback on customer satisfaction through surveys.
Content / Advertising cookies
These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising. They remember that you've visited our Services and help us understand usage of our Services. Some of these cookies are from third parties that collect information about users of our Services in order to provide advertising (on our Services and elsewhere) based on users’ online activities (so-called “interest-based advertising”) on our Services and elsewhere online. The third-parties involved in interest-based advertising collect Internet browsing information (e.g. websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Services to provide you ads (from us and other companies) across the Internet.
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Information Collected by Third Parties on Our Services
For example, some of our Services include social network or other third-party plug-ins (such as Facebook’s “Like” button) that enable you to login to certain of our Services, to comment on content available on our Services, and to share things you find on our Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.
Also, some third parties collect information about users of our Services in order to provide interest-based advertising (on our Services and elsewhere). These third parties may use the information they collect on our Services to make predictions about your interests in order to provide you ads (from us and other companies) across the Internet. Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on online activities. For more information about interest-based advertising and how to opt out, please visit the website of the Digital Advertising Alliance.
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Due to the nature of our Services, we may collect travel purchase information, which may include personally identifiable information, from children under the age of 13 when it is necessary to comply with the law, including federal aviation or security regulations, or as otherwise necessary to provide transportation needs and services. We may retain personally identifiable information when necessary to provide transportation and related services to a child under the age of 13. American does not knowingly collect personally identifiable information from children under the age of 13 other than when necessary to comply with the law or for safety and security reasons.
If you are a parent or guardian of someone under the age of 13 who has provided us personally identifiable information without your knowledge and consent, you may request that we remove this information by emailing Privacy@aa.com.
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When you buy an American Airlines ticket or access your AAdvantage account over the web, your web browser connects to our Services through SSL (Secure Sockets Layer). SSL is an industry-standard way to send information over the Internet in a more secure way. SSL also ensures you are actually sending data to American and not someone who claims to be American.
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How Your Information Will Be Used
We use personally identifiable information to complete transactions and fulfill requests for our products and services. For example, we require you to provide personally identifiable information when making a reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through an American Airlines Reservations Agent, travel agent, the aa.com® website or other travel-related website, or enrolling in the AAdvantage program.
Administrative, Marketing, Analytical Purposes
In addition to processing, confirming and fulfilling the travel or other services or products you request, American may use personally identifiable information for administrative, analytical, and marketing purposes such as information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence, and/or operation of the AAdvantage program. American also uses personally identifiable information to identify, develop and market products and services that we believe you will value in accordance with applicable laws.
Please note that the laws and regulations of several countries require us to provide foreign and domestic government agencies with access to the personally identifiable information you disclose to us and data that we have about you and your travel plans, history, or status, including both before and after a flight arrives. American does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity. Further, to the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of American, our customers, our Services, or its users.
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With Whom Your Information Will be Shared
We may also disclose personally identifiable information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf.
In addition, from time to time, we may share information with affiliated American companies such as Envoy Air Inc. and American Airlines Vacations, and with carefully-selected third party companies with which we have a business relationship, including AAdvantage participants. Where we are required by applicable law, we will seek your consent prior to sharing your personally identifiable information with such third parties for marketing purposes. Also, as described below, you can opt out of having your information shared with third parties for those parties' direct marketing purposes by emailing us at Privacy@aa.com.
In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
As noted above, to the extent required by law, including without limitation, the requirements imposed under the Transportation Security Administration Secure Flight program, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of American, our customers, our website, or its users.
The EU Data Protection Directive gives EU residents certain rights in relation to the personally identifiable information which we hold about you including a right to request a copy of the information and the right to request the correction of inaccurate or incorrect data. If you would like a copy of the personally identifiable information that we hold about you or would like to request the correction of such information, please email Privacy@aa.com.
When you provide us with your information, you acknowledge that this information may be stored and processed on servers located anywhere in the World, including either inside or outside of the USA or the European Economic Area.
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How You Can Opt Out of Marketing Communications and Sharing of Your Information With Third Parties For Those Parties' Direct Marketing Purposes
American's websites do not honor web browsers' Do-Not-Track signals. You do have choices, however, when it comes to your privacy and Internet browsing.
As noted above, some third parties collect information about users of our Services in order to provide interest-based advertising elsewhere. Some of these companies provide online users with the ability to opt out of receiving interest-based advertising. Please visit the website of the Digital Advertising Alliance to learn more about interest-based advertising and how to opt out of receiving such advertising from participating companies.
If you are an AAdvantage member and you want to opt out of receiving marketing email, click here to log in to the AAdvantage website and update your preferences. You may also contact AAdvantage Customer Service to submit your request. Please note that you will continue to receive AAdvantage program updates and email products for which you have subscribed.
If you are not a member of our AAdvantage program and you want to opt out of receiving marketing email, you may join AAdvantage and register your preferences, or send an email with the word UNSUBSCRIBE in the subject to email@example.com from the address you wish to unsubscribe. In addition, all marketing email from American will have a valid opt-out link in the body of the message. Please be aware that unsubscribing by email will unsubscribe all users at this address, even if they are registered AAdvantage members with registered preferences.
If you want to opt out of receiving forms of communication from American other than marketing email, or if you want American to stop sharing your personally identifiable information with third parties for those parties' direct marketing purposes, please email firstname.lastname@example.org with your request. Regardless of your opt-out preferences, we reserve the right to send you certain communications and share your information with third parties for administrative and analytical purposes.
Other companies or programs in the American Family may require different steps to change your preferences for participation. Please consult the Privacy Policies of the relevant companies or programs for further information.
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Links to Other Sites
We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with American and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.
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If you have other questions, comments or concerns about our privacy practices, please contact our Chief Privacy Officer, Steven Leist, at Privacy@aa.com.
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