Refunds and receipts

Request a refund, check status or get a receipt

If you bought your ticket through Reservations or on, you can:

If you bought your ticket from a travel agent or online with Expedia, Travelocity or other website, please contact the agency or travel site for a refund.

Tickets, fees, bags and more

Request a refund or check the status of your request for flight tickets and fees including:

Inflight Wi-Fi

For flights within the U.S., contact Gogo:

Call 1-877-350-0038

For all other flights, contact T-Mobile:

Inflight food, drink or entertainment

For inflight refunds, please provide the following:

Tickets issued with AAdvantage miles

If you have an AAdvantage award ticket, contact American Airlines Reservations to request mileage reinstatement.

American Airlines Vacations

If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.

800-321-2121 (U.S. and Canada)
918-669-8977 (Outside the U.S. and Canada)
7 a.m. – 10:30 p.m. (CT)

Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.

Contact us

Have questions about refunds?

If you don’t have online access, contact us via mail or fax and include:

U.S. Mail:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034


800-892-3447 (U.S.)
480-693-2759 (International)