Refunds and receipts

Flying on US Airways?

Learn more about US Airways refund policies by visiting their ticket refunds page

Request a refund, check status or get a receipt

We have several ways to request refunds. Find the option you need and learn how we can help.

If your refund requires a receipt, you can request it here.


Tickets, fees, bags and more

Request a refund or check the status of your request for:


Inflight Wi-Fi

For flights within the U.S., contact Gogo:

Call 1-877-350-0038

For all other flights, contact T-Mobile:


Tickets issued with AAdvantage miles

If you have an AAdvantage award ticket, contact American Airlines Reservations to request mileage reinstatement.


American Airlines Vacations

If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.

800-321-2121 (U.S. and Canada)
918-669-8977 (Outside the U.S. and Canada)
6 a.m. – Midnight (CT)


Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.


Contact us

If you don’t have online access, contact us via mail or fax and include:

U.S. Mail:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)