Refunds and receipts
Flying on US Airways?
Learn more about US Airways refund policies by visiting their ticket refunds page
Tickets, fees, bags and more
Request a refund or check the status of your request for:
American Airlines Vacations
If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.
800-321-2121 (U.S. and Canada)
918-669-8977 (Outside the U.S. and Canada)
6 a.m. – Midnight (CT)
Cargo and Priority Parcel Service
For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.
If you don’t have online access, contact us via mail or fax and include:
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034