Admirals Club One-Day Pass Frequently Asked Questions


Q:      How many One-Day Passes can I purchase?
A:      Online (Admirals Club) - you may purchase up to 6 One-Day Passes per visitor, and you may purchase One-Day Passes for up to 6 visitors per transaction.
Self-Service Machine (American) - you may purchase 1 One-Day Pass per visitor for up to 9 visitors per check-in session.
  
Q:      Can I purchase the day pass for use by another individual*?
A:      Online (Admirals Club) - you must designate the visitor's name when purchasing the day pass. The Purchaser does not have to be a visitor.
Self-Service Machine (American) - Only names in the reservation checking in together can be selected, limit 9 passes per check-in session.
  
Q:      What if I forget to bring the printout with confirmation for the pass(es) purchased?
A:      While we will attempt to verify the purchase from our data records, if we are unable to confirm the transaction, the visitor must purchase another day pass and show a government-issued ID to access the lounge(s).
  
Q:      I have purchased a day pass for myself**. Can I bring guests?
A:      No, guests are not permitted; however, up to 3 children under the age of 18 are admitted at no additional cost with an adult Day Pass visitor who holds the One-Day Pass.

Additional One-Day Passes may be purchased for $50* each.

*Fee is subject to any applicable country tax law when purchased in-club.
  
Q:     

Do I receive a receipt for my One-Day Pass purchase?

A:      Online (Admirals Club) – A confirmation email is sent to the purchaser containing an attachment, that includes both the purchaser receipt and the printable One-Day Pass(es) for each visitor - one pass per page. Self-Service machine (American) – A sales receipt for the entire purchase is printed at the kiosk. In addition, a separate One-Day Pass is printed at the kiosk for each visitor.
  
Q:      Will every visitor receive the printable One-Day Pass?
A:      If the email address for a visitor is provided, the visitor will receive a printable One-Day Pass. If the visitor email address is not provided, the purchaser will receive the printable One-Day Pass. In addition, if the purchaser is identified to be an exact match to someone noted as the visitor, he/she will receive only 1 email: the confirmation email with their One-Day Pass(es) attached in a PDF format.
  
Q:      If I purchase a Day Pass is the Wi-Fi Wireless Internet Access complimentary?
A:      Yes, it is complimentary for all members and guests.
  
Q:      If I purchase a day pass, can I rent conference rooms at the member rate?
A:      No - member rates for conference rooms are exclusive to Admirals Club Club and US Airways Club members.
  
Q:      Do I have to purchase the day pass in advance, or can I purchase it at the airport?
A:      To save time when traveling, you may purchase an Admirals Club day pass online before your travel date or on day of travel at a Self-Service Check-In machine (American) or in an Admirals Club or US Airways Club lounge. US Airways Club day passes are also available in the purchase path when booking travel on US Airways.
  
Q:      Can I transfer the day pass to another person after the visitor's name is designated?
A:      No - the day pass is valid only for the person listed.
  
Q:      How far in advance can I purchase a day pass?
A:      You can purchase a day pass online (Admirals Club) one year from today's date. On day of travel you can purchase a day pass at the Self-Service Check-In machine (American) or in an Admirals Club or US Airways Club lounge. US Airways Club day passes are also available in the purchase path when booking travel on US Airways.
  
Q:      Do I have to specify the date the day pass will be used?
A:      Online (Admirals Club) - you do not have to specify a day the pass will be used - One Day Passes are valid for 1 year from the date of purchase.
Self-Service Machine (American) - Per the terms and conditions printed on each One Day Pass, the passes are valid for use on the day of travel only.
  
Q:      Is the pass valid for connecting flights?
A:      If you are traveling through multiple cities with lounges, you may use the day pass to access more than one lounge that day. If traveling overnight, the pass is also valid at the first point of arrival the following day.
*Please note Admirals Club lounges in Canada, Europe, Asia, Central and South America located beyond passport control may not be accessible due to airport restrictions.
  
Q:      If I purchase an Admirals Club day pass online or at a Self-Service Check-In machine and cannot use it, may I get a refund?
A:      Day passes are non-refundable and non-transferable.
  
Q:      I intended to purchase only one Admirals Club One-Day Pass online or at a Self-Service Check-In machine, but multiple charges and confirmations were received. How do I get a refund?
A:      Corrections should be requested prior to the use of the day pass through Admirals Club customer service at
1-800-237-7971 (U.S., Canada, and Puerto Rico) or 817-963-6100.
  
Q:      Can I use my day pass to access the lounge upon arrival?
A:      Day passes can be used to access Admirals Club and US Airways Club lounges in the U.S. and San Juan, PR upon arrival. Admirals Club lounges in Canada, Europe, Asia, Central and South America located beyond passport control may not be accessible upon arrival, due to airport restrictions.

*Please note Admirals Club and US Airways Club day passes cannot be used at the London Heathrow Arrivals Lounge. Economy Class passengers flying American to London Heathrow can purchase a day pass to the London Heathrow Arrivals Lounge upon arriving for a fee of $90 USD + VAT. Day passes to the London Heathrow arrivals lounge are not available for purchase online or at the Self-Service Check-In machine.
  
Q:      Can I use my Admirals Club or US Airways Club day pass to access a Flagship Lounge or the Arrivals Lounge located in London?
A:      No, the Admirals Club and US Airways Club day pass is valid for Admirals Club and US Airways Club lounges only. However, Economy Class passengers flying American to London Heathrow can purchase a day pass to the London Heathrow Arrivals Lounge upon arriving for a fee of $90 USD + VAT. Day passes to the London Heathrow Arrivals Lounge are not available for purchase online or at the Self-Service Check-In machine.