Delayed or damaged baggage
If you can’t find your bags, see an agent before leaving the airport. We’ll give you a 13-character code to use for tracking purposes.
How long have your bags been delayed?
0 – 4 days
On the form page, select ‘Bags’ then ‘Status of delayed bags’ from the pull-down menu so we can help find your bags quickly.
We will reimburse you for items you need immediately. Within 45 days of your delay, please mail us:
Send verification items to:
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Fax: 480-693-2305 or
When will I get my bags back?
Someone will contact you when your bag is found. If your bag isn’t located within 5 days, you’ll need to fill out a property questionnaire.
What happens next?
If your bag hasn’t been found, your file will be forwarded to the Central Baggage Service Claims department, where we’ll make a final resolution in line with:
This decision will be sent to you by regular U.S. mail. While you wait, you can contact us for status updates.
If you notice damage to your bags, see an agent before leaving the airport or contact us within 24 hours for domestic flights and 7 days for international flights.*
*Reports made outside the recommended time periods may affect reimbursements.
Damage from (TSA) inspections
If your bag is inspected by Transportation Security Administration (TSA), they’ll place a written notification inside or a seal on the outside. If you think the damage was caused by an inspection, please contact TSA at 866-289-9673.