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We do our best to ensure that your checked bag travels on the same flight with you. If your bag does not arrive on your flight, our goal is to return your bag to you within 24 hours. The measures may take longer for international itineraries due to flight frequency or Customs and Immigration procedures.
Note: These procedures apply when American Airlines, American Eagle or American Connection® are taking you to your final destination.
If you are unable to locate your checked bag:
If your bag isn't located in five (5) days:
Note: Incomplete or late Questionnaires negatively impact our ability to find your property.
Should Central Baggage Service locate your bag, a Service Representative will contact you to arrange its return. Otherwise, your file will be forwarded to the Central Baggage Service Claims Department. A final resolution will be made in accordance with our Conditions of Carriage or applicable Canadian or International tariffs and forwarded to you by regular U.S. mail. In the interim, please feel free to contact us for updates on the status of our efforts.
When checked baggage is delayed, an American Airlines/American Eagle Baggage Service Representative may authorize reasonable interim expenses to purchase items necessary for immediate use. To obtain reimbursement of expenses, submit:
Mail to the following address within 30 days of authorization:
American Airlines, Interim Expense Reimbursement
P.O. Box 619613 MD 1322/HDQ
DFW Airport, TX 75261-9613