Onboard all American Airlines flights, we're keeping it simple by eliminating the need for you to carry small bills and change onboard to pay for inflight purchases. For onboard purchases, we will accept major credit or debit cards only. Please note that cashless cabins will not be implemented onboard American Eagle and American Connection flights - only cash will continue to be accepted.
American Airlines flight attendants will continue to carry onboard secure handheld devices to ensure your payments with credit or debit cards are recorded safely. And of course, a receipt for any in-flight purchase will be available upon request. For in-flight purchases, we will accept most major credit or debit cards.
To learn more about how you can optimize your onboard experience, check out information about our Entertainment and Dining options. You may also want to do a little shopping!
- Why is American expanding cashless cabins to all flights?
American tested cashless cabins in June 2007 and customer feedback indicated that plastic payment options are a great way to conserve cash, while being able to purchase items available on American Airlines flights. We implemented cashless cabins onboard flights within the continental United States, as well as flights to and from Hawaii, Alaska and Canada in June 2009 and our customers responded positively.
As we are consistently exploring ways to improve the overall customer experience, the convenience of cashless cabins aligns with what our customers have said they value.Therefore, we are expanding cashless cabins to all American Airlines flights.
When did American implement cashless cabins?
American first implemented cashless cabins in June 2009.
What routes are cashless?
Beginning Feb. 1, all domestic and international American Airlines flights are cashless.
Can travelers still pay for purchases with cash?
No, American Airlines will only accept major credit and debit cards for onboard purchases.
What credit and debit cards are accepted?
MasterCard, Visa, American Express, Discover, Diners Club and JCB cards are accepted.
What about customers who don’t carry a credit card – how will they be able to pay when American goes cashless?
We anticipate that most of our customers will be prepared for cashless cabins as the vast majority of our domestic tickets are purchased with credit cards.
While we do offer items such as snacks and fresh light meals for purchase onboard, customers are welcome to bring their own food onboard the aircraft.
For passengers traveling on international flights, will their credit or debit cards be charged in their local currencies or only in U.S. dollars?
All transactions will be in USD.
Prior to going cashless onboard all flights, did American accept local currencies inflight when paying with a credit or debit card?
No, American's credit card policy will remain the same. Inflight credit or debit card sales are made in USD then converted by the cardholder's bank. The implementation of cashless onboard international flights will not change this policy.
Prior to going cashless onboard all flights, did American accept local currencies inflight when paying with cash?
Yes, American did accept local currencies when paying with cash inflight.
How will exchange rates be worked out? Which rates will be used and how often will they be updated?
All transactions will be in USD only. The USD transactions will be converted to local currencies when the cardholder's bank converts the charge(s).
What is the technology that flight attendants use to do inflight transactions?
Flight attendants use a hand-held device to charge credit and debit cards. The airline has been using these user-friendly devices on all fleets since May 2006.
What is the benefit to American to go cashless on all flights?
Cashless cabins streamline the purchasing process for both customers and flight attendants, providing greater convenience during inflight purchasing and selling from both a customer and flight attendant perspective, respectively.
American has invested in the Onboard Sales Recorder (OSR) technology to enhance the customer experience by streamlining the way customers are able to purchase products inflight.
What kind of feedback did you receive after implementing cashless cabins on select flights in 2009?
American’s passengers view plastic payment options as a way to conserve cash while still having the ability to purchase items inflight.
What products can customers purchase onboard?
Headsets, liquor, snacks and fresh light meals are available for purchase. Duty free items are available for purchase on international flights,
Snack items available for purchase on flights departing before 10 a.m. include MegaBite Chocolate Chip Cookie for $3.29, premium nut blend for $4.49 and cheese and cracker snack tray for $4.49. On flights between two and three hours departing before 10 a.m. American's Breakfast Café Bowl offering is available for $3.99. The Breakfast Café Bowl includes Quaker oatmeal, dried fruit, and almonds and walnuts. On flights three hours or longer and departing before 10 a.m. American's Breakfast Café Box offering is available for $6. The Breakfast Café Box includes a Breyers® YoCrunch® strawberry yogurt, Quaker Oatmeal and Sun-Maid raisins.
On flights two hours or longer and departing after 10 a.m. Lay's Stax® Potato Crisps and MegaBite Chocolate Chip Cookie are available for $3.29 each. The cheese & cracker tray and premium nut blend are offered for $4.49 each.
Fresh meals are offered on all flights three hours or longer. Choices vary by flight. Customers may see all food for sale options offered in-flight by referencing American Way, which includes a Sip & Savor insert that highlights these items.
When did American start its Food for Sale program?
American launched the Food for Sale program on Feb. 1, 2005, with the goal of providing quality food items for purchase in the main cabin. The Food for Sale program is available on domestic flights longer than two hours.
Are credit cards accepted on American Eagle and American Connection?
Not at this time.
Why aren’t you accepting credit and debit cards on American Eagle and American Connection?
American Eagle and American Connection are evaluating the OSR but have not yet made a decision.
Why doesn't my receipt appear on AA.com/myreceipt?
There are occasional delays in processing. It may take up to 72 hours or more for a transaction to appear. Be sure to verify the requested information including your flight number, date of purchase, last 4 digits of the credit card, and last name.
Where can I get a receipt for my inflight purchase of food and/or beverage?
Visit www.aa.com/myreceipt to obtain and print a copy of our receipt. Be sure to include your flight number, date of purchase, last 4 digits of the credit card, and last name.
I was not able to obtain a copy of my receipt via www.aa.com/myreceipt so where can I get my receipt?
Be sure to verify the requested information including flight number, date of purchase, last 4 digits of the credit card, and last name. We are introducing new technology to allow flight attendants to better serve our customers so not all receipts are available through aa.com/myreceipts at this time.
Does American Airlines offer food for sale?
Yes. You can buy food items on select flights. For current information, please visit our Dining page.
Where can I learn more about onboard shopping?
Visit the Shopping page in the "During Your Flight" section of aa.com to learn more about Duty Free shopping, SkyMall® and items available from the C.R. Smith Museum.