Five Star Service

American Five Star Service

American Five Star Service^SM goes beyond meet and greet, it is a customised service experience.  Five Star Service offers a choice of arrival, departure or connection assistance. We’ll do more than meet and assist you in the airport, our representatives will work behind the scenes to monitor the status of your flights, make any rebooking accommodation that maybe necessary and escort you to the gate.  What’s more each service comes with a personal assistant and access* to our Admirals Club® lounge.

You may not be a famous rock star or a movie actor, but with American’s Five Star Service, you’ll certainly feel like one.

There are three Five Star Service options from which to choose:

* Admirals Club lounge access will be provided where available. When an Admirals Club lounge is not available another lounge facility will be provided.
**Escort through Customs and Immigration will be provided when American Airlines has access to these airport secured areas.
***Access To Admirals Club is only available to domestic arrivals.
****At international destinations, porters maybe be required at additional charge depending on number of bags checked.

Five Star Pricing

*Boston, Washington, D.C. Reagan, Dallas Fort Worth, Chicago O'Hare and San Francisco
**Los Angeles, New York La Guardia, New York JFK and Miami

Contact us for special entourage pricing for up to 20 individuals.

To book your VIP services:

• Call 001-877-578-2702 lines are opened 11am to midnight, 7 days a week and international dialing rates apply.
• E-mail us at FiveStar.Service@aa.com

Airports Where This Service Is Available

International
London Heathrow, England - Milan, Italy - Tokyo-Narita, Japan -Buenos Aires, Argentina - Sao Paulo, Brazil

United States
Boston - Chicago O'Hare - Dallas Fort Worth - Miami - Los Angeles - New York Kennedy New York LaGuardia - San Francisco - Washington, D.C. Reagan

Terms & Conditions

Please take note of these important Terms and Conditions:

• Reservations must be made at least 48 hours in advance for international and 24 hours in advance for domestic locations.
• Customer must be 18 years of age or accompanied by an adult.
• Flight itinerary must be ticketed and involve a flight segment operated or marketed by American Airlines.
• During times of peak demand, American Airlines may opt to decline additional reservations for Five Star Service.
• Customer/Agency is responsible for informing Five Star Service of voluntary changes to original itinerary.
• Service fee is non-refundable for cancellations received less than 12 hours before scheduled flight arrival or departure.
• Service canceled between 12 and 24 hours before flight departure or arrival will incur in a $75 refund processing fee.
• Customer/Agency agrees to provide customer information necessary for American Airlines to coordinate and deliver Five Star Service.
• Requests for reservations with incomplete customer information will not be confirmed.
• For Departure Assistance, American Airlines may opt to cancel Five Star Service assistance if customer fails to show within 20 minutes of scheduled arrival time at the airport.
• Customer must adhere to American Airlines minimum standard check-in times or flight itinerary is subject to cancellation.
• All applicable excess baggage fees, change fees or additional collections apply.
• Connection assistance is not available in conjunction with airlines operating from New York Kennedy Terminal 4.
• American Airlines does not guarantee access to other airline lounges, in the situation of interline connection service.
• In the event a delay or cancellation requires accommodation on another airline, your Five Star Service representative will personally escort you to the other airline and accompany you until your new flight departs. Or in the case of arrival assistance, Five Star Service will greet you at the gate of the new carrier and fulfill our original service commitment.
• Standard Admirals Club^® terms and conditions apply.