Five Star Service

five star

American Five Star Service

Five Star Service

When travelling in First or Business Class, you can leave your worries at the door with our Five Star Service. This customised experience gives you three options, either assistance upon your arrival, departure or connection. We'll do more than meet you in the airport, our representatives will monitor your flights, keep you informed and escort you to your gate. What's more, Five Star Service comes with a personal assistant and access* to our Admirals Club® lounge. From kerbside to boarding and everywhere in between, we'll take care of the details.

Choose any of our three Five Star Service options for your next trip:

Kerbside Meet & Greet

Arrival gate Meet & Greet

Arrival gate Meet & Greet

Check-in Assistance

Admirals Club® Lounge Access*

Escort through Immigration & Customs for International flights

Admirals Club® Lounge Access*

Flight monitoring & priority re-accommodation during delays

Admirals Club® Lounge Access***

Escort to gate & priority boarding

Escort to gate & pre-boarding

Escort to Baggage Claim

Coordinate special requests onboard


Assist with collecting luggage****



Escort to kerbside

* Admirals Club lounge access will be provided where available. When an Admirals Club lounge is not available another lounge facility will be provided.
**Escort through Customs and Immigration will be provided when American Airlines has access to these airport secured areas.
***Access To Admirals Club is only available to domestic arrivals.
****At international destinations, porters maybe be required at additional charge depending on number of bags checked.


Five Star Service Pricing

1 Adult

Each Additional Adult

Each Additional Child

Outside the United States

Within the United States*







*Boston (BOS), Chicago (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), New York Kennedy (JFK), New York LaGuardia (LGA), San Francisco (SFO), and Washington Reagan (DCA)

^Taxes and fees may apply based on destination.

Contact us for special entourage pricing for up to 20 individuals.

To book your VIP services:

  • Call 001-877-578-2702 lines are opened 11am to midnight, 7 days a week and international dialing rates apply.
  • E-mail us at

Airports Where This Service Is Available

London Heathrow, England.

Travel like a VIP at Heathrow.

We invite you to use our Five Star Service, whether you are arriving, departing or connecting through Heathrow. Enjoy our five star check-in experience and then relax in our Admirals Club before your flight. We'll escort you to your gate where your boarding will be our priority.

The VIP treatment does not need to stop there, we can also meet you upon arrival or during your connection at Heathrow. Why wait in long lines, when we can escort you through the crowd, collect your luggage and see you on your way. With our Five Star Service you can relax and let us take care of the details.

You also have the opportunity to experience this service at selected airports in the United States:

  • Boston
  • Chicago O'Hare
  • Dallas/Fort Worth
  • Miami
  • Los Angeles
  • New York JFK
  • New York LaGuardia
  • San Francisco
  • Washington DC Reagan

Additionally, we offer our Five Star Service at the following International airports:

  • Milan, Italy
  • Tokyo-Narita, Japan
  • Buenos Aires, Argentina
  • Sao Paulo, Brazil

Please take note of these important Terms and Conditions:

  • Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business Class on at least one segment of the customer's itinerary.
  • Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours in advance for locations outside the U.S.
  • Customer must be at least 18 years of age or accompanied by an adult.
  • Additional charges are applicable for all children under the age of 18.
  • Itineraries involving airlines other than American Airlines or American Eagle may be accepted if flight departs from or arrives at an American Airlines terminal, and full access is allowed by local authorities.
  • During peak times, American Airlines may opt to decline additional reservations for Five Star Service.
  • Five Star Service assistance is subject to local airport hours of operation.
  • Customer/Agency is responsible for informing Five Star Service of voluntary changes to original itinerary.
  • Service fee is non-refundable for cancellations received less than 12 hours before scheduled service.
  • Five Star Service customer is responsible for all taxes and fees that apply, based on point of service.
  • Customer/Agency agrees to provide customer information necessary for American Airlines to coordinate and deliver Five Star Service. Missed service due to incomplete, inaccurate, or missing information will not be eligible for a refund.
  • Requests for reservations with incomplete customer information will not be confirmed. Reservations with incorrect or unanswered phone numbers will not be eligible for refunds.
  • For Departure Assistance, American Airlines may opt to cancel Five Star Service assistance if customer fails to show within 20 minutes of scheduled arrival time at the airport.
  • Customer must adhere to American Airlines minimum standard check-in times or flight itinerary is subject to cancellation.
  • All applicable excess baggage fees, change charges and additional collections apply.
  • At destinations outside the U.S., porters may be required at an additional charge depending on the number of bags checked.
  • Escort through Customs and Immigration may be provided when American Airlines has access to these airport secured areas.
  • Five Star Service cannot expedite access through Customs and Immigration.
  • In the situation of interline connection service, American Airlines does not guarantee entry into other airline lounges.
  • In the event a delay or cancellation requires accommodation on another airline, your Five Star Service representative will personally escort you to the other airline and, if staffing allows, accompany you until your new flight departs. In the case of arrival assistance on another airline as a result of a flight disruption, Five Star Service will greet you at the gate of the new carrier when possible, and fulfill our original service commitment.
  • Standard Admirals Club terms and conditions apply. Admirals Club lounge access will be provided where available. When an Admirals Club lounge is not available, another lounge facility may be provided, based on availability.
  • Five Star Service is priced, sold and confirmed based on a pre-defined party size. American Airlines reserves the right to charge for additional customers in the party beyond those that have been confirmed in advance. American Airlines reserves the right to charge the original form of payment for any additional customers.
  • Full or partial refund requests for failure to provide the service as originally booked will be reviewed on a case-by-case basis.
  • While Five Star Service is available to all of our customers holding confirmed and ticketed space on a qualifying itinerary, it is not designed to address the needs of our passengers with disabilities. Five Star Service does not include continuous care or escort, and Five Star Service customers must be able to be alone and independently care for themselves, particularly during flight disruptions which necessitate an overnight stay in a departure or connecting airport location. Five Star Service does not include, medical assistance, assistance with meals or in restrooms, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact American Airlines Reservations to make their reservations and to discuss their disability-related needs.