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American will provide assistance to individuals with cognitive and developmental disabilities in enplaning and deplaning, and in making flight connections between gates when applicable. An escort is not available to remain with or supervise the customer while in the terminal or in flight.
We recommend that passengers requiring such assistance inform us of this need when making their flight reservations. At the airport, passengers requiring this assistance should be identified to a ticket counter or gate agent.
Passengers who require personal or continuous attending care or who are unable to follow safety instructions from our personnel must provide a safety assistant to travel with them.