special assistance

Voluntary Provision Of Emergency Services Program


The American Airlines/American Eagle Voluntary Provisions of Emergency Service Program permits qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies. Interested and qualified customers should contact the Customer Service Agent at their departure gate for more details.

Flying on US Airways?

If one or more of your flights is on US Airways, policies may vary depending on which airline operates your flight.

Visit the following US Airways pages for more information: Help with reservations | Disability team

Which airline is operating my flight?


Below you'll find information about special services and accommodations that we offer to all of our customers. You'll also find answers to frequently asked questions.