Travel Alerts

Information is current as of

Helsinki Travel Policy

Due to the situation in Helsinki, American Airlines is offering the following flexibility options to ticketed customers whose travel may be impacted by this event. Customers ticketed to travel on American Airlines, US Airways, British Airways, Iberia or Japan Airlines as well as AA, AA* or OA prime with a flight segment operated by Finnair to depart or arrive Helsinki may change flights as shown below.

If you are traveling to/through/from:

  • Helsinki, Finland (HEL)

On the following dates: May 7 - 8, 2015
And your ticket was issued no later than: April 30, 2015
You may travel: May 1 - 31, 2015
Note: Connections between Finnair flights in Helsinki may not rebook for May 7 - 8, 2015
Original inventory required? Yes
Origin/Destination/Stopover Changes allowed? Yes
Note: Finnair operated flights only. Higher fare difference will be charged, lower fare difference will not be refunded

The ticket reissue charge will be waived for one ticket change.

To change travel dates or destinations, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page.

New Visa Requirements for U.S. Citizens traveling to Venezuela

Venezuela has just imposed a visa requirement effective immediately. American currently serves Caracas (CCS) and Maracaibo (MAR). All U.S. citizens will be denied boarding to Venezuela if they are not in possession of a valid Venezuelan visa. There are no exceptions for a U.S. passport holder born in Venezuela. Information on visa requirements can be found on the U.S. Department of State website. Contact your nearest Venezuelan consulate or the Venezuelan Embassy in Washington, D.C. for more information on obtaining a visa.

For more information on rescheduling your flight or a refund, contact the company or agent from where you purchased your ticket or American Airlines reservations at 800-245-0999.

Important Travel Information

To better ensure an on-time departure, our goal is to close the jetbridge door 10 minutes prior to departure time. This allows all customers to board and stow their belongings.

Check your ticket before you travel on a connecting flight, as you may be connecting on a flight operated by one of our oneworld® or codeshare partners. To find out, look for the words "operated by…" on your ticket. Learn more about codeshare flights.

Strollers that are large, non-collapsible or over 20 lbs. must be checked at the ticket counter. Learn more about traveling with infants or children.

Customers with pets traveling as checked baggage are required to present a valid health certificate. Learn more about traveling with pets.

As a result of the Transportation Security Administration mandate, all passengers are required to have Secure Flight Passenger Data in their reservation at least 72 hours prior to departure in order to travel. Learn more about Secure Flight Passenger Data.