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Customer Relations

AA Customer Relations invites customers to send comments or inquiries via mail or email.

U.S. Mail
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612

Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603

Email AA Customer Relations

Additional assistance is available for the categories below:

Upcoming Flights

Frequent Flier Program

Delayed Baggage

Help with booking online
Contact For:
Past Travel Experience

For issues with current or upcoming travel, please contact Reservations.

If you need to report a disability-related issue, please see our
Disability Issues section.

Each airport has its own method for processing lost and found requests. If you left an item at the airport or on your flight, please contact the Lost and Found office of the airport from or to which you were traveling. For your convenience, airport hours of operation are accessible from our Airport Information and Ticket Counter Hours page.