American Airlines Fares No Longer Offered On Despegar.com
Always find our lowest fares on aa.com
American Airlines has removed its flights for sale from Despegar.com and websites powered by Despegar.com, including all worldwide sites such as Decolar.com. Customers can still always find American’s best fares with no online booking fees on aa.com. American flights are also available through online travel sites such as Kayak.com or BestDay.com in addition to a wide range of accredited travel agencies. Tickets can still be purchased directly by calling American Reservations or visiting an American local travel sales center.
American made the decision to pull its content after discovering Despegar.com was using unfair and unclear pricing practices. We firmly believe customers should be presented with complete and accurate pricing information so they can make an informed decision when booking flights.
Rest assured that tickets on American Airlines already purchased through any Despegar.com website remain valid.
Frequently Asked Questions
Q: Is the airline ticket I purchased on Despegar.com for travel on American Airlines still valid?
A: All American Airlines and American Eagle tickets already purchased via Despegar.com websites are still valid for travel.
Q: What if I need to make a change to my flight that was booked through Despegar?
A: Customers wishing to change an active American Airlines or American Eagle ticket purchased on or before July 31, 2013, through Despegar.com should call the local American Airlines Reservations office or visit our local travel sales centers. The external booking handling charge for changes made by a Reservations Representative will not be applied to Despegar customers for these ticket changes. For changes other than American Airlines or American Eagle flights, please contact Despegar.com.
Q: Where can I shop, compare and buy airline tickets online for travel on American Airlines?
A: The best place to do business online with American Airlines is aa.com. Our website provides numerous ways to conveniently search for the most accurate and up-to-date information and to book low airfares and free award travel; select your seats; get flight arrival/departure information; request upgrades; and sign up for flight status notifications.
American also continues to provide its airfare content to online travel agency and brick and mortar agency partners, as well as through American’s own Ticket Service Centers or by calling Reservations.
Q: Where can I get the best deal for travel on American Airlines?
A: You'll always get our best available airfares on aa.com and pay no online booking fees. Plus you can search in our newly redesigned booking path, review round-trip prices and view schedules for your travel dates. If your dates are flexible, you can also see our lowest prices three days before and after your selected travel dates.
Q: Did American limit this action to certain countries with a Despegar.com presence?
A: American has pulled its fare content from all Despegar.com sites, including those in the following countries:
- Costa Rica
Q: Will American’s fares go back on sale on Despegar.com at some point?
A: American’s fares will not go back on sale on Despegar.com websites until we have satisfactory resolution of the current issues.
Q: Is American going to remove its content from other online travel agencies?
A: American is a strong supporter of customer choice and continues to provide its airfare content to travel agency partners, both through traditional global distribution systems and through American's own direct connection technology.
Q: What unfair and unclear practices by Despegar.com did American uncover?
A: This matter is currently under legal review and American cannot comment on specifics at this time.