| General Program |
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Q. |
Do I have to register for the Elite Rewards offer? |
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A. |
Yes. You must register prior to midnight (CT), December 15, 2009, to be eligible for this offer. |
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Q. |
If I registered for the Double Elite Qualifying Miles promotion, am I automatically registered for this offer? |
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No, the registration for the Elite Rewards promotion is separate. You will need to register using promotion code ELTRW by December 15, 2009, to be eligible. |
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Q. |
Will the double elite qualifying miles received from your other promotion count toward this offer? |
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A. |
Yes, the double elite qualifying miles you earn will count toward reaching the required threshold for your elite status
level. To qualify for the double elite qualifying miles offer, register prior to travel and obtain complete details at
www.aa.com/elite. |
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Q. |
I earned 55,000 elite-status qualifying miles in 2009. Aren't I eligible for an elite reward? |
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A. |
Members who have earned 55,000 elite-status qualifying miles/points have earned AAdvantage Platinum® status. For AAdvantage Platinum members, the elite-status qualifying goal is 75,000 miles/points. |
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Q. |
I earned over 125,000 miles using my Citi® / AAdvantage® credit card. Aren't I eligible for an elite reward? |
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A. |
Qualification for this offer was based on elite-status qualifying miles and points. Elite-status qualifying miles and points are miles and points earned by purchasing and flying on eligible fare tickets on American Airlines, American Eagle®, AmericanConnection®, Alaska Airlines (including Horizon Air), British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN, Malév Hungarian Airlines, Mexicana (effective Nov. 10, 2009), Qantas Airways, Royal Jordanian, and/or American Airlines codeshare flights. |
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Q. |
I am an Executive Platinum member and earned 130,000 elite-status qualifying miles in 2009. Can I select two of
the same reward, i.e. 2-25,000 bonus mile rewards; 2-Two Systemwide Upgrade packages? |
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A. |
As an Executive Platinum member, you are entitled to select a maximum of two rewards. This can be a combination of two
different rewards or you may select two of the same reward, with the exception of the One-Year Admirals Club Membership. The
Admirals Club Membership is valid only for the qualifying member and may not be transferred to another customer, nor can a second membership
be claimed to extend your membership beyond a maximum of one year. |
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Q. |
What are elite-qualifying miles/points? |
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A. |
Elite-status qualifying miles and points are miles and points earned by purchasing and flying on eligible fare tickets on American Airlines, American Eagle, AmericanConnection, Alaska Airlines (including Horizon Air), British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN, Malév Hungarian Airlines, Mexicana (effective Nov. 10, 2009), Qantas Airways, Royal Jordanian, and/or American Airlines codeshare flights.
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Q. |
May I give my elite reward to another member? |
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No. Elite rewards are non-transferable. |
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Q. |
How long do I have to complete the selection process? |
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A. |
The selection process will be available until March 8, 2010, giving you approximately six (6) weeks to make your selection. |
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Q. |
Once I've made my selection, can it be changed? |
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No. Once you've confirmed your elite reward selection, it cannot be changed. |
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Q. |
May I select a reward from a different category? For example, if I qualify for a 75,000 mile reward, may I select from the 40,000 or the 75,000 mile options? |
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No. Once you've met your activity goal, your elite-status on December 31, 2009 determines which group of rewards you may select from. |
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Q. |
When will my reward selection be processed? |
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Once the selection period ends, processing will take approximately six (6) weeks, so all rewards will be processed by April 15, 2010. |
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Q. |
How do I know when my reward selection has been processed? |
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A. |
Depending on the reward you've selected, you will either receive notification by mail, or you will see an account adjustment when you view your account online after logging in to AA.com with your AAdvantage number and password. |
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Q. |
If I haven't received my reward, what should I do? |
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A. |
If it's after April 15, 2010, and you still have not received your elite reward, please contact the AAdvantage Customer Service at 1-800-882-8880 between the hours of 7:30 a.m. - 9:00 p.m. (CT), Monday - Friday, between 7:30 a.m. and 7:00 p.m. (CT) on Saturday and between 10:30 a.m. and 7:00 p.m. (CT) on Sunday. |
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Q. |
I had a flight that was not credited to my account. How do I make sure those miles/points apply to the elite rewards offer? |
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A. |
In order to qualify for this offer, eligible flights had to be posted to the AAdvantage members' accounts by January 9, 2010. |
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| One-Year Admirals Club® Membership |
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Q. |
If I am currently an Admirals Club member can I select the One-Year Admirals Club membership reward? |
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A. |
Yes. The Elite Rewards One-Year Admirals Club Membership will begin when your current membership expires. |
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Q. |
I just recently joined the Admirals Club - can I select the One-Year Admirals Club option and receive a refund? |
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No. Refunds will not be given for a previous membership purchase. |
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Q. |
Can I give my One-Year Admirals Club membership reward to someone else? |
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No. Elite rewards and Admirals Club memberships are non-transferable. |
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Q. |
As a new Admirals Club member, when will my membership credentials arrive? |
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A. |
New Admirals Club membership credentials should arrive 4-6 weeks after you have made your reward selection. Prior to
receiving your membership card, access to the Admirals Club lounge is available by providing your membership number (AAdvantage number) to
the Admirals Club representative. |
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Q. |
As a current Admirals Club member, when will my renewal membership credentials arrive? |
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A. |
Once your renewal enrollment has competed, Admirals Club renewal membership credentials should arrive no later than 30 days
prior to your current expiration date. |
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Q. |
To what address will my Admirals Club membership credentials be sent? |
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Your membership credentials will be sent to the address on your AAdvantage account. If you need to change your address, please do so before March 6, 2010 so your credentials will be sent to the new address. |
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Q. |
Why do you need my phone number when I select the One-Year Admirals Club membership? |
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The phone number will only be used if questions arise during the processing of the Admirals Club membership. |
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Q. |
Does the One-Year Admirals Club membership include a spouse membership? |
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No. This is a single one-year membership. If you would like to purchase a spouse membership or renew a current spouse
membership, please contact our Member Services team at 1-800-237-7971 or see a representative at any of our lounge locations for assistance. |
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Q. |
What if I currently have a spouse membership on my Admirals Club membership. Will the spouse membership be
automatically renewed? |
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No. The current spouse membership on your account will expire at the end of your current term. If you would like to
purchase a spouse renewal, please contact our Member Services team at 1-800-237-7971 or see a representative at any of our lounge locations
for assistance. |
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Q. |
Where can I find more information about the Admirals Club? |
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Complete information about the Admirals Club is available at www.aa.com/admiralsclub. |
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| Systemwide Upgrades |
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Q. |
I selected two one-way systemwide upgrades as my elite reward. When will these upgrades be available for use? |
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A. |
The systemwide upgrades will be credited to your account and available for use by
April 15, 2010. |
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Q. |
When do the systemwide upgrades expire? |
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A. |
The systemwide upgrades chosen as an elite reward will expire February 28, 2011, and travel using these upgrades must be completed by that date. |
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Q. |
Where can I find complete details on the use of systemwide upgrades? |
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Complete details on systemwide upgrades are available at www.aa.com/vpupdate. |
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| Bonus Miles |
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Q. |
I selected bonus miles as my elite reward. When will my miles be posted? |
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A. |
Bonus miles will be posted to your AAdvantage account by April 15, 2010. |
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Q. |
Will the bonus miles count towards elite-status qualification? |
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A. |
No. Bonus miles do not count towards elite-status qualification. |
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Q. |
Can I give my bonus miles to someone else? |
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No. Elite rewards are non-transferable. However, once the miles have been posted to your account, you may share those miles with another member by using the ShareAAmiles® program at www.aa.com/purchasemiles. |
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| Gift of Gold Status |
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Q. |
If I select Gift AAdvantage Gold® status to a friend, can I select anyone? |
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A. |
You may gift AAdvantage Gold status to anyone you choose. Please note that elite rewards may not be bartered or sold. |
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Q. |
Why do you need the email address of the person I'm giving AAdvantage Gold status? |
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A. |
We will use the email address of the recipient only to advise them of your gift of AAdvantage Gold status. The email address will not be used for any other purpose. |
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Q. |
What should I do if the person I want to Gift AAdvantage Gold status to is not an AAdvantage member? |
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In order to Gift AAdvantage Gold status, you must have the recipient's AAdvantage number. If the recipient is not an AAdvantage member, simply have the person enroll at www.aa.com/enroll and provide you with the AAdvantage number and name on the account. Keep in mind that all selections must be confirmed by March 8, 2010, so encourage the recipient to enroll without delay. |
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Q. |
Once I've gifted AAdvantage Gold status to someone, can I change that person's name later? |
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No. Once you've confirmed your elite rewards selection, you may not make any changes, including changing the recipient of the gift of AAdvantage Gold status. |
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Q. |
How long will the Gift of AAdvantage Gold status be valid? |
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Members who receive the gift of AAdvantage Gold status will retain their membership through February 28, 2011. |
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Q. |
When will my friend be able to use the benefits that come with being an AAdvantage Gold member? |
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We plan to have all applicable AAdvantage accounts updated to reflect AAdvantage Gold status by April 15, 2010. Once the account has been updated, the member will begin to receive AAdvantage Gold benefits. |
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Q. |
What are the benefits of AAdvantage Gold status? |
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AAdvantage Gold membership offers many exciting benefits, including complimentary and 500-mile upgrades, flight bonuses of 25% of the elite-qualifying base or guaranteed minimum miles you earn on select airlines, priority check-in and boarding, and discounts on Admirals Club membership fees. For complete details, visit www.aa.com/aadvantagegold. |
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| 500-Mile Upgrades |
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Q. |
I selected the 500-mile upgrades as my elite reward. When will the 500-mile upgrades be deposited in my account? |
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500-mile upgrades will be deposited in your account by April 15, 2010. |
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Q. |
Where can I find complete details on the use of 500-mile upgrades? |
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Standard 500-mile upgrade terms and conditions apply. Complete details can be found at www.aa.com/upgrades. |
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| Admirals Club Day Passes |
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Q. |
I selected the Admirals Club day passes. When will my day passes arrive? |
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Admirals Club day passes will be sent to the address on your AAdvantage account via U.S. mail by approximately April 15, 2010. |
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Q. |
Can I bring a guest into the lounge when using a day pass? |
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No. The day pass is valid for the member only. However, the Admirals Club offers day passes for sale. Visit www.aa.com/admiralsclub for details. |
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Q. |
When will my day pass expire? |
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Day passes selected as an elite reward will expire on December 31, 2010. |
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Q. |
To what address will the Admirals Club day passes be sent? |
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Admirals Club day passes will be sent via U.S. mail to the address on your AAdvantage account. If you need to change your address, please do so before March 6, 2010 so your credentials will be sent to the new address. |
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Q. |
May I give the Admirals Club day passes to someone else? |
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No. Elite rewards are non-transferable. |
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Q. |
Where can I find more information about the Admirals Club? |
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Complete information about the Admirals Club is available at www.aa.com/admiralsclub. |
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| Luggage Tags |
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Q. |
Can I select Luggage Tags as my reward if I live outside the U.S. or Canada? |
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No. Luggage Tags can only be mailed to addresses in the U.S. or Canada. |
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Q. |
Which luggage tag design will I receive? |
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You will receive an elite-status luggage tag based on your elite status at the time you make your selection. |
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Q. |
Will my name be printed on the luggage tags? |
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Yes. Your name will appear on the luggage tags. During the selection process, your name will be automatically populated from your AAdvantage account. However, you have the opportunity to modify your first name. For example, if the name on your account is Timothy Smith, you may change the first name to a nickname such as "Tim," or abbreviate the name as you choose. |
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Q. |
Can I have someone else's name on the luggage tags? |
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No. Elite rewards are non-transferable. |
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Q. |
To what address will the luggage tags be sent? |
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During the selection process, your address will be automatically populated from your AAdvantage account. However, you have the opportunity to change the address if you want the tags mailed somewhere else. |
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| General |
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Q. |
Is the personal order information I provide confidential? |
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American Airlines recognizes that it must maintain and use customer information responsibly. We use customer information for AAdvantage marketing and promotion purposes only. We do not sell member information to any outside company or third party. |
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Q. |
Are my online transactions secure? |
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Protecting your online order is a priority. American Airlines and Points.com make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than American Airlines and Points.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. |
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Q. |
Who is Points.com? |
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Points.com is a company that provides online marketing and technology solutions to loyalty programs and also offers loyalty program members, including AAdvantage members, the world's first loyalty program currency exchange. Points.com has been contracted by American Airlines, please visit Points.com.
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