Personal 1-on-1
airport assistance

When traveling in First or Business class, count on our personal Five Star ServiceSM for your choice of arrival, departure or connection assistance to help your trip go smoothly. From curbside to boarding and everywhere in between, we'll take care of the details.

Each of our three Five Star Service options includes Admirals Club® lounge access.*

Leave your worries at the door with Five Star Service, which offers customized assistance with check-in and security.

As a Five Star Service customer, you also have access to American's Flagship®Check-In service, now available at Chicago O’Hare International Aiport (ORD), Los Angeles International Airport (LAX), Miami International Airport (MIA) and New York John F. Kennedy International Airport (JFK). The discreet and exclusive check-in process offers personal access to agents for assistance with check-in, bag check and an expedited security line so you can be on your way.

All this, plus you’ll receive access to the Admirals Club lounge where you can enjoy a host of personalized amenities like our complimentary Wi-Fi to stay connected or simply relax before your flight.

Five Star Service Departure Assistance includes:

  • Coordinate with Car Service
  • Curbside Meet & Greet
  • Assist with Check-in
  • Expedite through Security Queue*
  • Admirals Club Lounge Access
  • Pro-active Flight Monitoring and Priority Re-Accommodation during Delays
  • Escort to Gate
  • Coordinate Special Requests with In-Flight Crew
  • Pre-Boarding Assistance

* Where available

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

New Airport? No problem! With Five Star Service from American Airlines, you will be greeted at your arrival gate and escorted to your departure gate. Or, if you have more time, your escort will take you to the nearest Admirals Club Lounge for some R&R before the next leg of your journey.

Five Star Service Connection Assistance includes:

  • Arrival Gate Meet & Greet
  • Admirals Club Lounge Access
  • Pro-active Flight Monitoring & Priority Re-accommodation during Delays
  • Escort to Gate
  • Pre-Boarding Assistance
  • Assistance Available for Interline Connection*

*Escort to/from an interline connection will be provided when AA has access to other airport concourses or an airline’s operational area.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

Why waste your arrival day? Save time and hassle with Five Star Service from American Airlines. You will be greeted at your arrival gate, escorted through immigration and customs and/or baggage claim and whisked on your way to spend your day at your destination ... not the local airport.

Five Star Service Arrival Assistance includes:

  • Coordinate with Car Service
  • Arrival Gate Meet & Greet
  • Escort through Immigration and Customs for International Arrival*
  • Admirals Club Lounge Access**
  • Escort to Baggage Claim
  • Assist with Luggage Retrieval***
  • Escort & Assist to Car Service

* Escort through Customs and Immigration will be provided when American Airlines has access to these airport secured areas. Five Star Service cannot expedite access through Customs and Immigration.


** Unable to provide lounge access on international arrivals
*** At international destinations, porters maybe be required at additional charge depending on number of bags checked.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.


United States

Boston (BOS) - Chicago O'Hare (ORD) - Dallas/Fort Worth (DFW) – Los Angeles (LAX) - Miami (MIA) - New York Kennedy (JFK) - New York LaGuardia (LGA) - San Francisco (SFO) - Washington, D.C. Reagan (DCA)

International

Buenos Aires, Argentina (EZE) - London Heathrow, England (LHR) - Milan, Italy (MXP) - Tokyo-Narita, Japan (NRT) - Sao Paulo, Brazil (GRU)

Terms and Conditions

Please take note of these important Terms and Conditions:

  • Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
  • Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours in advance for locations outside the U.S.
  • Customer must be at least 18 years of age or accompanied by an adult.
  • Additional charges are applicable for all children under the age of 18.
  • Itineraries involving airlines other than American Airlines or American Eagle may be accepted if flight departs from or arrives at an American Airlines terminal, and full access is allowed by local authorities.
  • During times of peak demand, American Airlines may opt to decline additional reservations for Five Star Service.
  • Five Star Service assistance is subject to local airport hours of operation.
  • Customer/Agency is responsible for informing Five Star Service of voluntary changes to original itinerary.
  • Service fee is non-refundable for cancellations received less than 12 hours before scheduled service.
  • Five Star Service customer is responsible for all VAT taxes that apply, based on point of service.
  • Customer/Agency agrees to provide customer information necessary for American Airlines to coordinate and deliver Five Star Service. Missed service due to incomplete, inaccurate, or missing information will not be eligible for refunds.
  • Requests for reservations with incomplete customer information will not be confirmed. Reservations with incorrect or unanswered phone numbers will not be eligible for refunds.
  • For Departure Assistance, American Airlines may opt to cancel Five Star Service assistance if customer fails to show within 20 minutes of scheduled arrival time at the airport.
  • Customer must adhere to American Airlines minimum standard check-in times or flight itinerary is subject to cancellation.
  • All applicable excess baggage fees, change charges and additional collections apply.
  • At destinations outside the U.S., porters may be required at an additional charge depending on the number of bags checked.
  • Escort through Customs and Immigration may be provided when American Airlines has access to these airport secured areas.
  • Five Star Service cannot expedite access through Customs and Immigration.
  • In the situation of interline connection service, American Airlines does not guarantee access to other airline lounges.
  • In the event a delay or cancellation requires accommodation on another airline, your Five Star Service representative will personally escort you to the other airline and, if staffing allows, accompany you until your new flight departs. In the case of arrival assistance on another airline as a result of a flight disruption, Five Star Service will greet you at the gate of the new carrier when possible, and fulfill our original service commitment.
  • Standard Admirals Club terms and conditions apply. Admirals Club lounge access will be provided where available. When an Admirals Club lounge is not available, another lounge facility may be provided, based on availability.
  • Five Star Service is priced, sold and confirmed based on a pre-defined party size.  American Airlines reserves the right to charge for additional customers in the party beyond those that have been confirmed in advance. American Airlines reserves the right to charge the original form of payment for any additional customers.
  • Full or partial refund requests for failure to provide the service as originally booked will be reviewed on a case-by-case basis.
  • While Five Star Service is available to all of our customers holding confirmed and ticketed space on a qualifying itinerary, it is not designed to address the needs of our passengers with disabilities. Five Star Service does not include continuous care or escort, and Five Star Service customers must be able to be alone and independently care for themselves, particularly during flight disruptions which necessitate an overnight stay in a departure or connecting airport location. Five Star Service does not include, medical assistance, assistance with meals or in restrooms, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact American Airlines Reservations at 1-800-433-7300 to make their reservations and to discuss their disability-related needs.

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Five Star Service Pricing for the following:


Domestic

Boston (BOS), Chicago (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), New York Kennedy (JFK), New York LaGuardia (LGA), San Francisco (SFO), and Washington Reagan (DCA)

$250 – 1 Adult


International

Buenos Aires (EZE), London Heathrow (LHR), Milan (MXP), Tokyo Narita (NRT) and Sao Paulo (GRU)

$300ˆ – 1 Adult

ˆTaxes may apply based on destination. Five Star Service customer is responsible for all taxes and fees.



Additional Travelers

$75 - Each Additional Adult

$50 – Each Child (age 17 years and under)



Five Star Service Reservations

877-5STAR-02

To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight, Central time. You may also contact us via email at FiveStar.Service@aa.com.

An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.