Enjoy an exclusive, personalized check-in experience
Let our FlagshipTM Check-In service help you start your journey on the right foot. This exclusive service offers customers a private check-in experience, including:
- Customer service representatives who can personally assist with your individual
travel requirements - from check-in and baggage check to seat or itinerary changes as well as dedicated self-service kiosks
- An expedited security line, offering you premium access through security checkpoints
Who Can Benefit
You may benefit from our exclusive Flagship Check-In service if you are:
*Eligible oneworld carriers include, British Airways, Cathay Pacific, Japan Airlines and Qantas. These carriers offer an international First Class service, which is defined as First Class service onboard a three-class (i.e., First, Business and Main Cabin) or four-class (i.e., First, Business, Premium Economy and Main Cabin) aircraft.
- Traveling First Class onboard an American three-class transcontinental flight departing from Los Angeles International Airport (LAX), Miami International Airport (MIA) or now from New York's John F. Kennedy International Airport (JFK)
- Traveling First Class onboard an international American or select oneworld® alliance carrier* anywhere in your outbound itinerary
- A ConciergeKeySM member
- A Five Star ServiceSM customer
Where You'll Find It
We're continuing to bring Flagship Check-In service to more locations, and plan to add the service to Chicago O'Hare International Airport (ORD) in the following months.
- MIA - Look for designated signage in Concourse D of the North Terminal. Available 4:00 a.m. – 11:00 p.m. daily
- LAX - You'll find a curbside entrance, exclusive to Flagship Check-In customers, in Terminal 4. Available 4:00 a.m. – 1:00 a.m. daily
- JFK – Head to the departure level closest to the AirTrain access and look for a sign right outside the entrance. Available 4:00 a.m. – 11:00 p.m. daily
Helping You on Your Way
Unwind or stay productive in comfort at the Admirals Club® lounge, available to Flagship Check-In customers, or stop by our Flagship Lounge® before your First Class international flight.
Modernizing Your Travel Experience
We're bringing you modern new planes, an expanded suite of mobile and entertainment options, and a smooth airport experience - all to help you Fly Better.
Modernizing your travel experience to help you fly better
Other Convenient Flight Check-In Options