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Log In and Passwords Made Easy - FAQ



Now, it's easier than ever to log into AA.com. Simply use the email address associated to your AAdvantage account and password. To use this alternate method, the email address has to be unique and can't be used for more than one AAdvantage account.

Or, you can continue to use your AAdvantage number and a password at login. If you are an AAdvantage member, please see "Existing AAdvantage Members" below for instructions on obtaining a password. If you are not an existing AAdvantage member, please visit "Enroll in the AAdvantage Program" to obtain a free AAdvantage membership and AA.com password. Also, see "Additional Helpful Tips" for more on password management.

Existing AAdvantage Members:

Visit "Need a Password".

Or, for a detailed explanation of the process, please continue reading.

Click on "Login" at the top of the home page then select "Need a Password". You will be asked to submit your first and last name as it appears on your AAdvantage account, as well as your AAdvantage number.

A temporary password will be emailed to you within 5-10 minutes if you have a valid email address on file. This password will be used for your initial login. Upon login with the temporary password, you will be prompted to select a permanent password. Please remember that passwords are case sensitive; meaning "ABC123" is not the same as "abc123." Passwords must also be a minimum of 6 and a maximum of 12 alpha and/or numeric characters. Please remember the case you select.

If you do not have a valid email on file and for your security, you will be asked to provide your zip code and country as it appears on your AAdvantage account. Depending on your account, you may also be required to provide your current AAdvantage mileage balance and AAdvantage membership status for further authentication. Once verified, you will enter your email address. You will then receive a temporary password at the email address you provided that will allow you to login to AA.com and select a permanent password of your choice.

You may also email AA.com Web Services if you have any questions.
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Additional Helpful Tips:
  • If you are having problems logging in with your email address, you may be using an email address that is used for multiple accounts. In that case, you need to use the password log in.
  • If you're having problems logging in with the password you selected
    Please remember that passwords are case sensitive; meaning "ABC123" is not the same as "abc123." Passwords must also be a minimum of 6 and a maximum of 12 alpha and/or numeric characters. Please remember the case you select.
  • Update Profile
    Remember to update your personal account Profile once you are logged in. Doing so will ensure that AA.com always features news and information that is relevant to your travel needs. Simply go to "My Account" at the top of the home page and update your preferences in 'My Information and Passwords', 'Reservation Preferences' and 'My Emails and Fare Alerts' tabs. Then enjoy exploring AA.com, your fast, easy-to-use online travel resource.
  • Additional Assistance
    Should you need further assistance, please email AA.com Web Services.

    Or contact AA.com Web Services at:

    USA & Canada: 6:00 a.m.-2:00 a.m. CT 7 days 1-800-222-2377 Option 1
    United Kingdom: 7:00 a.m.-7:00 p.m. GMT M-F
    8:30 a.m. - 5:00 p.m. Sat - Sun
    0844 4997300 (0.05 GBP/min, network charges may apply)
    Other Regions: 6:00 a.m.-2:00 a.m. CT 7 days 1-918-832-1384 (Toll Call)

We welcome you to AA.com and hope you have many pleasant journeys with American Airlines.