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Most days we do, but Tuesday, April 16, was unfortunately not one of those days. American experienced a problem with our network systems that caused many flight delays and cancellations.
First, I want to express my sincere apologies for the inconvenience this caused you. It's our responsibility to get you to your destination on time, and that didn't happen.
Know that we immediately put all hands on deck to identify and resolve the problem – working to get our systems running smoothly, our flights back on schedule, our customers rebooked and back on their way.
I'm very proud of American's people who once again showed real professionalism in getting our operations back to normal and doing their best by you, our customers, at a difficult time.
If you have further questions about how we can help you with rebooking or refunds, please visit our travel policy page or call us at 1-800-433-7300.
Thanks for your patience, and as always, thanks for your business.
Thomas W. Horton
Chairman & CEO